Supported Operating System(s):Web browser (OS agnostic), Windows 8, Windows 10
CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone applications.
In addition, to call distribution CC-One also offers other functionalities: Interactive Voice Response, CTI (Computer telephony integration), Auto Dialer, PBX, Call Scripting, and more. The solution allows users to analyze cross-channel customer interactions and individual agent performances. Predictive analytics-based routing matches each customer to the agent for their needs. Call center operations can be monitored in real time, with historical data accessible for metrics analysis. CC-One’s cloud-based architecture can support agent...
2 Reviews of CC-One
3.50 / 5 stars
Filter reviews by:
Showing 1 - 2 of 2 results
Do you use this product?Write a review
Kevin from PBX2IP
Company Size: 11-50 employees
Review Source: Capterra
Value for money
We found it overcomplicated from an administration perspective, which was a shame as the solution is absolutely amazing.
Amazing solution that really maximizes you telecommunications and gives you the return that you always wanted.
Have to confess that they have one of the most difficult pricing structures that we have ever seen.
Roy from Euromarc Industries
Company Size: 2-10 employees
Time Used: Less than 12 months
Value for money
Not the best softphone i've used
works well, but could be improved in many areas though.
I like that it's fairly basic and can be operated without the need for a desktop phone at all. Also fairly unobtrusive, can just sit in the background on your desktop.
Not very user friendly. Transferring internal calls is not as easy as it should be because you can't search for internal extensions. Also, it prompts for work or personal number when you try to call, even if there is no personal number loaded.