About Freshcaller


Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. The key features of the solution include multi-level IVR (interactive voice response), call monitoring and blocking, auto-receptionist tools, customer interaction histories and more.

Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.

Managers can analyze the performance of their call center based on reports containing call details, information on call conversions and other metrics. A real-time dashboard is provided that displays call queues, dropped calls, agent availability and ongoing calls.

Freshcaller is available on a monthly subscription basis that includes support via email and through an online helpdesk.



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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Freshcaller

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(3)

4 stars

(1)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-5 of 5 reviews

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March 2018

Yan from Premium Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

We use it as online calling solution.

Easy to set up online phone that works greatly with Freshsales.

Pros

We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.

Cons

They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.

April 2019

LaTasha from Lavender Turtle Creative LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

It takes about 5 minutes to setup

I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.

Pros

The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.

Cons

I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

March 2019

Crashes, dropped calls, and lost voicemails

Not a good experience, it needs updates, and bug fixes.

Pros

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms

Cons

It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.

January 2019

RanjithKumar from Radius (formerly Agentdesks)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2019

Best PBX software for affordable price

Pros

- best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features

Cons

- More integration is needed to export the data between multiple systems

March 2018

Brittany from Wallin Surfboards

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

used for conference calls

Pros

we have used this system for conference calls of agents that are all over the country. very easy to download and join calls

Cons

a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

Response from Freshworks of Freshworks

Replied March 2018

Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services