About Innitel Predictive Dialer


Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates  with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists.

The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.

Predictive Dialer offers integration with multiple customer relationship management and financial platforms like SugarCRM, salesforce, Microsoft Dynamics and more.

Innitel predictive dialer also offers multilingual support via email, phone and through an online texting platform.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of Innitel Predictive Dialer

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 40 reviews

Do you use this product?Write a review

November 2016

Shay from Lotto Israel

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

the best predictive dialer yet!!!!

As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels. fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything. The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)

Pros

easy to use
almost without bugs
the best customer service there is
intuative interface
very good calls quality
very good value for money

Cons

haven't found any yet

July 2016

David from Babylon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2016

Sales Optimization

My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Pros

Ease of use
Call center manager
Time savings

Cons

Set up
Integration

Response from INNITEL TELECOM of Innitel Telecom

Replied July 2016

Thanks david!

November 2016

Charles from Eventus

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Predictive Dialer Amazing Product by Innitel

My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .

Pros

Saves Money, Saves Manpower, Saves Time, Works on Pc Phone

July 2016

Nathan from CallQual

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

1 million leads processed through Innitel in 1 month!

We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Pros

Integrations and flexibility

Cons

No complaints

November 2016

Kobi from K.S.S Servers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Very handy and useful

Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration.

Pros

The quick response, efficiency, and the quality.

Cons

I don't think anything is bad

July 2016

Roee from Rbs websites

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Very good product

This company have a great product with great customer support The software is friendly and good people are behind it Software never breakdown

Pros

Always work and very friendly

Cons

Good software

July 2016

Yaniv from Gabai Real Estate Professionals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

The most essential tool in my business today

This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it.

Response from INNITEL TELECOM of Innitel Telecom

Replied August 2016

Awesome!..

February 2018

heist from Penticostal Church of God

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

This software provides extensive reporting and analytics which is crucial to have for any call cente

Pros

- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice

Cons

- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.

November 2016

Kern from Conseil Plus

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

EASY TO USE SOFT

Very simple and easy to use. No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

Pros

EASY TO USE, RAPID, WORKS WELL

November 2016

oshri from Bullmarket

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Bullmarket review

we have a good expiriense with the dialer any problem we incouter we know we have a great support team that fixing us any probem

November 2016

Didier from KMP GLOBAL

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2016

Not Bad at all

We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.

Pros

It is easy to use

Cons

Nothing specially

January 2018

william from Andbee-corp

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great Product

Helps with the workload

Pros

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

Cons

it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.

January 2017

Alex from Master card

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Have tested many different solutions by far this is the best

This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Pros

Real time reporting made simple. Now I feel like I always know whats going on.

November 2016

Enea from EIC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

I love Innitel

I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!

July 2016

Jona from StarStats

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Google Drive & Innitel

We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.

Pros

Great Service! 3 minutes to get a support agent on the phone. Great feature set

Response from INNITEL TELECOM of Innitel Telecom

Replied July 2016

We also have Dropbox as well!

November 2016

Liron from LottoDay

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2016

A good tool to improve outbound productivity

The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.

Pros

Easy to set up

Cons

Occasional technical issues , not more than what you would usually expect.

February 2016

Daniel from PBX Tracker

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

Excellent Dialer system,works great, easy to set up and configure.

At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously. Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements. The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again, DP

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

everything was great! nothing to complain

Pros

The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.

November 2016

Tobias from Financial Life Group Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

GOOD SYSTEM and LOW PRICE!

- The support is very fast - The system is realy easy - The price is very low for this performance

Pros

Support

Cons

Vicidail Admin

November 2016

Gideon from Markinly

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great product

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.