PhoneBurner Software

Great product!!! Especially for cold calling.

This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Pros

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Cons

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

I've tried them all, believe me.

As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.

Pros

There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Cons

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes

Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.

Pros

It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

Cons

They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

What a great program for business!

I enjoy the ease of my day when it is time for the calling out. Often times, I am working on other things and I use to dread making my own leads but now it is simply and quick and allows me more time to focus on the calls instead of "WHO" I am calling. Thank you PhoneBurner!

Pros

I love that when it is time to cold call to generate more business, there is ease with clicking an uploaded list and just dialing. No fussing over who to call next! The dialer keeps dialing!

Cons

Sometimes, I accidentally hang up and the "Talking time" doesn't really register for my employer.

There already has been a resolution with this!!! I have noticed that when I hang up, it asks me "Are you done? It gives me the opportunity to call back in and jump in where I left off!

Great Product with Great Support

They have an excellent trial program which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes. Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. I love their ROLLOVER Minutes policy where they allow you to roll over unused minutes from this month to the next month so that your investment is protected. It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away. I also like the Salesforce.com integration. An extremely demanding request I had was integration with my existing system. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it. Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus. But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success. When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts.

Amazing Program & Amazing Support Staff

I would have to say that my favorite Tech Support person to work with would hands down be CSR. They are quick to reply and to try to fix any issues my team and I run into. Not to mention the program itself is SUPER EASY to use!

Pros

It is easy to use and really increases your productivity.

Cons

I can't say that there is much that I don't like about the software. If I had to choose something it would be that there is not a way to sub-folder in a sub-folder. So if I have one folder CA Contacts for example and I wanted to make a set of folders for the contacts that I started to call in Jan and another one for Feb; and in sub-folders to that put the contact in folders in accordance to my disposition buttons.

Invaluable

A+++ I couldnt be happier

Pros

I have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!!

Cons

There are no cons, Phone burner is constantly working to improve their platform with the changes in business.

I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

Pros

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Must have tool for sales team productivity and growth!

Pros

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

Cons

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

Dramatically improves my outbound calling.

Force multiplier! Calling and record keeping is very much faster.

Pros

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

PhoneBurner is extremely easy to use and produces results quicker than any other.

Pros

PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.

Cons

There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.

PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.

Making more calls. more calls = more business and I would reccomend this service to anyone in sales.

Pros

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Cons

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Pros

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

Pros

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

PhoneBurner is a game changer

I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it

Pros

I like the easy of use and how much success I have had with it.

Cons

The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user

PhoneBurner review

Everything from the free trial, to the ease of using it, to the customer service was excellent

Pros

I've been in sales for over 40 years and watched as auto dialer's and progressive dialer's progressed. I'm now a consultant and tried many of them who are out there now. Non of them are easier and offer mare the Phoneburner

Cons

To be very honest I don't have anything negative to say about the product except it would be nice if it were free

Everything you need to stay connected

The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.

Pros

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

Cons

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

Best productivity tool on the market

Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner!

Pros

Ease of use, functionality, integration, customer support

CUSTOMER SERVICE IS SECOND TO NONE!

I don't go out of my way to give a review unless someone over delivers. First, Austin in the customer care dept made sure I was on the right program. He asked me questions (Thank God) that were relevant to my existing needs, and didn't product puke. Also, Austin LISTENS! Whoever raised him, should be very proud. The Director of Business Development at PhoneBurner John Greene reached out to thank me for considering Phone Burner WOWZERS! Why WOWZERS? When does a Director of Business Development reach out to anyone, for anything besides problems? I'll wait... Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions? LEADERSHIP! PhoneBurner exemplify the 1% of companies who strive to over promise and over deliver! Don't use SPEEDDIALER PRO or anything else. Why? Because their customer service SUCKS and they all have a superiority complex. Don't look any further, PhoneBurner Team is "Second To None" and our company will only work with the best. As for the rest? I rest my case... Chris Thomas Founder glumobilemedia