About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.

Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.

Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

76 Reviews of Primo Dialler

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(69)

69

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

October 2017

Emil from The Auto Parts Wholesaler, Inc

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

September 2020

Kate from SalesNATION

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Primo Dialler is a great value and a great experience.

I work with Hawwah oftentimes and she has been able to smooth the way for us to get the things we need. Also we like [SENSITIVE CONTENT HIDDEN] and some of the other guys in the Support Group are APlus Plus.

Pros

We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.

Cons

During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges

Reasons for Choosing Primo Dialler

We liked the product and the people.

April 2016

Asad from BDS LAW

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Very Excellent Services

Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.

September 2020

Shannon from Pound Savvy Limited/Rapid utilities

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Service For Money

Great at a taliored serice The team are simply the best when it comes to any request they are willing to do whatever it takes to aid us a company

Pros

Efficiency of the system and reporting

Cons

Not Much I would change with primo Dialler

Reasons for Choosing Primo Dialler

Best Value for Money with great service expected.

September 2020

Ahmed from MONEYADVISOR LTD

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

The Best Dialler in the UK

Extremely friendly, the support is second to none.

Pros

ease of use, the administration panel is extremely easy to use. The development team at primo have done a great job.

Cons

Apart from the zoiper plugin, everything is brilliant