VoIPstudio Software


 

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism.

The solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time.

The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce.

 

VoIPstudio - Call statistics
 
  • VoIPstudio - Call statistics
    Call statistics
  • VoIPstudio - Web call
    Web call
  • VoIPstudio - Console
    Console
  • VoIPstudio - Support ticket
    Support ticket
Supported Operating System(s):
Web browser (OS agnostic)

22 Reviews of VoIPstudio

Showing 1-20 of 22

 

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https://www.softwareadvice.com/call-center/voipstudio-review/

Rajat from 3megawatt Gmbh
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

VOIPStudio Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good.

Pros

Function to have a notification email when you miss a call because the software was not open is really useful.

Cons

When dialing a call, the mike button is muted until a long time which is sometimes misleading for the user.

Review Source: Capterra
 


July 2018

July 2018

Unclear terms of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and gives opportunity to automatize the country code or area code - provides details within the dashboard.

Cons

You cannot call different countries, mobile phones or some specific numbers which are not geographically connected to the location. Gives some crackling when on the phone (not Internet connection but Voip itself) Customer support gives unclear explanations and guidelines regarding your account specifications.

Review Source: Capterra
 


July 2018

July 2018

Not working for me

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is cheap for usage when you need to call international numbers plus it shows your number like some foreign.

Cons

When we bought it it was written that it is impossible to call mobile phones in the USA, but it appeared that you can't call mobile phones anywhere in the world plus some regular, too. That way it appeared totally useless to me because whichever number I called it didn't allow me to.

Review Source: Capterra

  Response: VoIPstudio, VoIPstudio

Date: July 2018

July 2018

 

Hi - Sorry to hear that you've been having problems. Did you raise a ticket with the support team?

You didn't supply your contact details with the review so if you could send your details to us at marketing@voipstudio.com we'll make sure that this gets looked into immediately.

Thanks

 

Neil from The Recruitment Geeks
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent business voip solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome

Pros

Been using voip studio from the start of the business initially as a trial and then paid for it works perfect and does everything a pabx phone system would do but in the cloud. Easy to setup and works with our yealink phones. easy to setup no issues. Works perfect with Yealink phones we had and all the features work and call quality is good

Review Source: Capterra
 

Julian from LMI Belgium & Luxembourg
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

easy to use and to set up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

Easy to use
Easy to see reports
Good set up with my phone system
Multiple numbers easy to set up .

Cons

A easier to implement guide for the smart phone, maybe an separate app would help more than using the phone's native app.

Review Source: GetApp
 

Lee from L T Electrical & Plumbing
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have never used the house phone since I have had this I would recommend it

Pros

Easy to use .East to set up and help is always at hand .There response time is in minutes and if they can't sort it by email they will ring you up

Review Source: Capterra
 

Chris from Atom Club CIC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great supplier - very good value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved customer service, less admin, piece of mind from call recordings and I think it gives our customers more confidence in our company size

Pros

The value is remarkable, you get so many features! Call recording is probably my favourite, but it's great to have the switchboard options.

Cons

It's definitely harder to use than other systems we've used. I still can't get it to also ring my mobile as well as desk phone.

Review Source: Capterra
 

Andrew from The Investment Coach Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good value.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More customisable telecoms.

Pros

Competitive price compared with previous office landline, features and quick response messaging via the web login.

Cons

Bland interface to work with and not always intuitive. Some functionality required contacting support to get it working.

Review Source: Capterra
 

Matt from Avoid the Lemon
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very easy to set up, recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick set up of a phone system

Pros

Easy to set up and customer service has been very good. Call recording to track feedback and training is invaluable as well as being able to travel and set phones up anywhere including use on laptop

Cons

Occasionally a poor line if internet connection is particularly bad but not a fault of voipstudio! Would be nice to have an app to call from mobile

Review Source: Capterra
 

Ahmad from Creatorsoft
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I am an IT professional with extensive experience with VOIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface of VoipStudio is very sleek and intuitive. It works best on a desktop browser. Getting up and running is virtually in minutes. Although VoipStudio does not offer phone support, the online ticketing support has been very responsive to all my questions.

Cons

The user interface is not well-adapted for mobile devices. I would love to see a native mobile app with the ability to add multiple accounts from VoipStudio.

Review Source: Capterra
 


July 2017

July 2017

Had a few glitches in set up, but then never any downtime

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ease of use and genericism. Your recipient is able to identify you by the number displayed, once you have called them at least one time.

Cons

If possible, I would like my full ID to be displayed when the recipient party gets the call, especially when I call overseas.

Review Source: GetApp
 

Sol from Solengize White Label IT and Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Best for the money... By FAR!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is an incredibly cost effective system and it's quite packed with features. Most of the features I don't currently use but I've used in my previous operations.

VoIPstudios give you a great deal of control over how much you spend and can seriously grow with your business. We implemented this for a client that was paying for server using Freeswitch. Our implementation reduced the client's cost.

Their support is pretty good too (follow up to this in the cons).
The system has tons of amazing features that make any small company create a high level professional image which increases the chances of acquiring new business.

Cons

The support is pretty good too BUT it's overseas so it can sometimes be frustrating when your client is panic'n about something not working "right" and it's a system level issue that you must wait to reach someone.

Billing is also overseas so my client had several occasions with making payment because the card was getting flagged and ended up having to call Paypal or the Bank.

Lacks a bit more of the modern features like other voip service providers such as text messaging but the other features and pricing provided so much more benefit that we created an alternate plan for receiving sms/mms.

I gave most categories a 4 star for these items a few other things but since I've never written a review for companies even Rin

Review Source: GetApp
 

David from Southern Care Maintenance Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Up and running much quicker than we thought!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

VOIP studio is easy to use and has been working for us know for over 12 months. The support is very good when we have had issues and problems soon overcome.

Cons

As always with VOIP, there is a bit of messing around at first in configuring all the headsets and handsets.

Review Source: GetApp
 

James from Stonehill Office Supplies Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

So pleased with new phone system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great choice of phone system . Does everything we need across 2 offices with 8 users. Highly recommended . Support is also 5 stars when required . Love the support tickets being inside the same portal as the phone settings so everything is in the same place.

Pros

Ability to change so many settings across the system and for each user. Ansaphone , faxes and totally flexibility . Haven't found anything it can't do yet !

Cons

Haven't found one ..

Advice to Others

Highly recommended

Review Source: GetApp
 


July 2017

July 2017

It just works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've been using VoIPstudio since Jan 2013 and never had any issues with the service. Any problems I've had have always been dealt with promptly and professionally. The web based user interface works and gives access to any information you may want. The feature set is extensive and I can't see me using any other service for my VOIP requirement.

Cons

I've had no issues with the VoIPstudion service itself and have used my account via VOIP apps in many Countries. The voice to text translation in voice emails can be iffy but that's normal as it depends on the quality of the speech.

Review Source: GetApp
 

Marco from Bakuun.com
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Perfect system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Is easy to set
Perfect and fast customer support
Affordable price and all in one solution
Chat assistance

Cons

They follow the user during the process of setting of account and this is really important specially for small business

Review Source: GetApp
 

Derek from Expandable Software, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

VoiPstudio is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work from home and was tired of using a router for VOIP; in my search for a new VOIP provider, I stumbled across VoiPStudio...no router needed. I've now been on them for 3+ years and never had an issue. Clients can't tell the difference, their softphone is awesome. I've even setup a wireless phone to VoiPstudio. Just a tremendous product!

Pros

No router needed. Business class solution

Cons

I can't think of one thing I don't like about VoiPstudio...it's an awesome solution.

Advice to Others

You can't go wrong and very affordable

Review Source: GetApp
 

Nick from EmotionMedia
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super clear calls. Ability to join the remote teams together and get free calls between users.

Pros

Very good system. It always seems to be available, never slow and very good value for the money.
I do have a fibre connection but the clarity on this service is far better than my line at home.

Cons

The interface is slightly older looking but once you get use to it you can see it packs a lot of options into a small space.

There doesn't seem to have the option to put a current call back into a queue or a different queue. That would be a great option.

Review Source: Capterra
 

Paul from C L C Bookshops / crest exhibitions

May 2017

May 2017

18 locations running 60 extensions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So intuitive, easy to set up, so quick to add users. The cost savings are very attractive. The main administration page is clearly laid out.

Cons

Auto provisioning for all types of phone would be very helpful. Doesn't work too well on android mobile phone, in that it is difficult to navigate around.

Review Source: Capterra
 

Amy from Right Shout

May 2017

May 2017

Great VOIP Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Got a reliable provider, with an all inclusive cost - meaning that is the price we actually pay. The admin functions are also really great. There is more it can do, but for me, just wanted something that 'worked' and believe me that was not easy to find.

Pros

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money. Has always worked well and their support was second to none in helping me with the endless setup questions I had.

Cons

Only thing would be an updated softphone, as I am using a 3rd party one, as I had some issues getting their own version setup.

Review Source: Capterra
 
 
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