About Sawyer

Sawyer is a cloud-based camp management solution that offers booking and scheduling services for children's after-school class providers, camps and events. The solution also offers an online marketplace, where parents can register their children for semester programs and camps. Key features include online registration, an online payment gateway, a parent portal and student management.

Camp and class providers can take booking orders on their website by embedding the Sawyer widget. Once a booking is initiated by a parent, details of the order can be tracked on an online dashboard. The solution also offers an online payment gateway allowing partners to add classes to a virtual cart and checkout. Besides class booking, scheduling and online payment management, t...


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Supported Operating System(s):

Web browser (OS agnostic)

173 Reviews of Sawyer

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(105)

105

4 stars

(56)

56

3 stars

(9)

9

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 173 results

July 2019

Ara from Toc Toc Spanish

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Very easy to use and adds a professional look to my website

Pros

1. I love that HiSawyer is specific to use for children activities and classes. I tried other booking plugins or websites that were a "one size fits all" (appointments for nail salon or doctor's office) and well... they didn't quite fit for my business. For instance, HiSawyer allows the possibility to see the age and birthdate of the kids, having an "older sibling discount", adding semesters or multiple locations, specially because our class doesn't have only one location... Bookings are specific for a kid's class, and it's awesome. 2. Very easy to use! All what can be done in point #1, is very easy to set up! 3. Professional look. Some other plugins I had tried before look very outdated and amateurish. I love HiSawyer fresh and professional design. It's exactly what I was looking for for months until I bumped into HiSawyer.

Cons

I really love everything about it. If I had to really look for perfection: it would be awesome if there was an app. It might be just me, but checking it from mobile can be a little bit frustrating sometimes. Nothing out of this world, not bugs or errors, just think about checking social media from a web browser in your phone. But other than that, I love this!

July 2019

Jessica from Riekes Center

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Sawyer Review

We are solving are registration process by using Sawyer. Originally, we were using about 6 different spreadsheets that were all complicated on their own level. Because of this, the registration process became very lengthy because parents couldn't register on their own but instead, they had to register with me, an individual, and would have to wait for a process to be completed in order to move forward with registration. This became extremely difficult because one individual registering over 500+ students is not an easy task.

Pros

I like how easy it is to manage and use. Our clients seem to enjoy it as well since it allows them a lot of accessibility and privacy especially when registering. I also appreciate all of the options that we can do for creating camps and classes. Overall, there are a lot of options that we can do for our programs now that we have Sawyer.

Cons

Because of how easy the program is to use, there are some options that we would appreciate having but do not have yet. For one, it would be nice to have the ability to send out receipts to clients on the financials page if we were to increase their balance or charge them through there. It would also be nice to have a notes section on the financials page so that our accountant and I don't have to look through all of our emails to find information regarding a client but instead have it readily available. Another thing, we would appreciate is if the financials alone had the ability to sort the clients by payment method and etc. And if we move to another page and press the back button, it would be nice to not have to restart but instead just have it still remaining on the clients that we searched for.

Reasons for Choosing Sawyer

Sawyer was the most appealing to look at in terms of the actual software. It looked the most user friendly and this was a big plus for our parents because they ask a lot of questions. Once we switched over to Sawyer, out of 150+ parents, we only received emails on how to sign up for sawyer from about 5 to be honest. The system is so easy and understandable that parents were able to get it on their own with little to no difficulty. This made it easier on our end because we were able to focus all of our attention on registration maintenance and other projects.

July 2020

Natasha from Carter's Play Place

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Sawyer gets the job done!

Overall, we were very satisfied with Sawyer! The support team is very responsive and personable. They take the time to make sure companies understand all the applications of the software. We are very excited about the new appointments option so that furthers the usefulness of the platform. Deposits and refunds are processed seamlessly and quickly.

Pros

I really appreciated the support setting up the software. Our Sawyer rep did a lot of the set up for us which saved a lot of time. We were consumed with tasks associated with the kick-off of the camp and class programs we were marketing, so we really appreciated Sawyer assisting to speed up the learning curve for our company.

Cons

The widget does not work on all browsers which confused some of our customers, but I believe they are working to resolve this. Some clients were confused how to utilize the camps tab vs. the classes tab.

Reasons for Choosing Sawyer

Sawyer fit our needs and seemed easier to set up.

August 2018

Scott from Chefsville

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

August 2018

Chefsville

I am still developing our relationship with Sawyer. Can't say that I am able to give any fair opinion of the overall experience at this time.

Pros

Its ease of use. Many concepts make sense. To be able to assign teachers and increase parent communication. *** Please add ability to attach files *** and please *** update your form software for custom forms - it is terrible right now ***

Cons

This summer Chefsville had over 30 camps. The normal training schedule for Sawyer didn't allow for us being out working those camps so getting trained was twice as hard for Mollie. We actually had to test, play and figure it out until she advised us and we could follow. I still have no idea of what an acknowledgement/registration confirmation e-mail looks like and have customers calling me asking when there next payment is due and what dates our programs are. I have a great email that I use, but I can't use that when I am trusting your software to do it along with payment receipt. We still are not trained and know that your software does more than what we know. Mollie has been out and schools started for us this week. So we are having to scramble to find information. We still need help with our form, our form asks several questions that your profile automatically does. I need to find where and how to get this information, change our form so it asks only one time. Website Widget - we have no control of it! I had to figure out the coding to modify the short code to show Semesters and not camps. I did ask for help, but by the time customer service got to me, many people passed our programs over because they couldn't see how to register by changing "Camps" to "Semesters". I think your clients need to have more controls on their WordPress.

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2020

Review

The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.

Pros

I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.

Cons

The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.

Reasons for Choosing Sawyer

Personal connection and referral.