About Total Party Planner

The most popular web-based catering software for business owners to automate. Designed to help easily transition from manual Word documents and spreadsheets into one single organized system. Save time, quote faster, organize all operations, and quickly understand event financials so that you can grow your business! TPP is easy to use and loved by thousands of owners around the world.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

142 Reviews of Total Party Planner

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(125)

125

4 stars

(14)

14

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 142 results

December 2018

User Profile Picture

Alex from Joey the Cat Skeeball

Verified Reviewer

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

One of the few things that actually gets you more time to run your business!

It has allowed us to move into the cloud and keep all of our information in a reliable and easily interfaced system.

Pros

This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.

Cons

The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.

January 2021

Mark from Treats Catering

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

The best customer service EVER

We have been able to integrate all of our invoicing, client contacts, client contracts, itineraries , calendars, menu building, cost analysis and inventory into ONE software package. TPP truly offers the ability to easily integrate all of your functionalities into one silo.

Pros

Total Party Planner (TPP) was super easy to integrate. We were up and running within 20 minutes of installing. I had previously tried to integrate Caterease twice over the past 5 years. Caterease should be called CaterNOTease, because it is has a very complicated and obtuse interface. As easy as TPP's integration was, what really blew my team away was TPP's customer service and help desk. TPP is feature risk for every basic hospitality function imaginable; but every Catering business is "unique" and if we ever need to tweak how TPP presents our data or solves an issue, we simply send an email and voila, our answer appears in our in box with nary any wait. I honestly feel sorry for all the folks that go with Caterease, out of ignorance as to the availability of TPP and all that it offers...I literally stumbled upon it after two fruitless ( and expensive! ) adventures with Caterease. If anyone would like to contact me directly, I would happily share more details on how delighted we are with the TPP software.

Cons

TPP has a mobile phone app, that is adequate, but could be better.

Reasons for Choosing Total Party Planner

We purchased Caterease TWICE over a four year period, and we could never get our staff to figure it out. Ease of integration is key to any new software, as most small businesses are too busy to "learn" a new software package. TPP was super easy to learn and integrate, so there was absolutely no friction at the staff level; because it made their work process easier and more efficient immediately, with a very compact learning curve.

Reasons for Switching to Total Party Planner

We switched to TPP from Caterease. Caterease felt and operated like a "dinosaur". The learning curve on Caterease was VERY steep and seemingly never plateauing. TPP was the complete opposite; a very intuitive interface, a mild on-ramp, and then a very flat freeway within hours of setting up.

January 2018

Karen from One Hot Cookie Bakery & Catering

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

January 2018

Used for three years and it was great but the new view they have rolled out is full of flaws!!!

It was a great product that served our company for several years. It allowed our business to grow and service a retail store front, a catering and bakery business in a new expanded facility. Currently we are spending more time trying to fix problems with the software than we are spending with clients. It is costing us money in labor, time off task, plus the added expense of redoing the event over and over to get it correct.

Pros

It was easy to use, make changes on and produce a quality product. We were not having any issues so why they made big, big changes I do not understand. For a while we could continue to use the original system but then over night the old system would not work to process payments, create menus, etc. No new manual was created and you must tech support every time you create something new. For the money we pay we should have a quality product again.

Cons

Changes were made without preparation to train the users on the new product and the product was not field tested and fixed before the release.

March 2020

Harley from Fork + Farm Catered Events

Company Size: 11-50 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Making My Life Easier!

Super amazing - our productivity is positively benefited!! Thank you TPP team!!

Pros

I love the customization of the system- we have been using this software for abut 4 years now and I know we still don't use all of the capabilities! It is super user friendly which is great when it comes to training staff members, and the cross-company ability with being able to use throughout our sales/front-of-house team as well as the kitchen/chef squad!

Cons

We always find there are small tips and tricks that we would appreciate, but the TPP team is always receptive to suggestions and are constantly changing and adjusting things to make our lives so much easier on the daily!

Reasons for Switching to Total Party Planner

Because TPP is built BY caterers FOR caterers - ease of saving data, menu details, etc

Response from Computica

Replied October 2020

Harley - Thank you for your incredibly kind words! It's great to hear we are making your life easier. That really is our main objective. Please keep reaching out to the TPP Team as you continue to explore and use more and more functionality. -- TPP Team

February 2020

Esther from Plain and Fancy Caterers

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2020

In a World Where Customer Service is a Dying Art, this is Customer Service at Its Finest

The software streamlines the process from inquiry to close. Customer Service is ALWAYS Phenomenal. I'd like to give a shout out to [SENSITIVE CONTENT HIDDEN] and to any representative whom I have failed to name, THANK YOU TOO! I don't feel like a client, I feel like the TTP Tech Support is part of our Team!!!

Pros

I believe the software is extremely user friendly. Having a background in computers and programming myself, I find the various features both invaluable and easy to understand. I am looking forward to the New View slated to be released this year.

Cons

It would be nice if there was a report where we could see what items were most popular for a specific client. As always, a multi-day event feature would be nice, as well as, being able to view sent messages in my outlook or godaddy sent items folder.

Reasons for Choosing Total Party Planner

I wasn't a involved in the final decision, I came in a year ago and learned the software on the fly through self teaching and the wonderful people at Technical Support.