




Family dashboard





Supported Operating System(s):
Web browser (OS agnostic)About Smartcare
SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time through a web interface. SmartCare is fit for childcare centers and K-12 schools in the US. It helps parents track their children's activities while at daycare. Parents can connect through social media platforms to share photos and videos.
SmartCare offers a billing and payment feature that includes account setup and approval, a fixed credit card processing fee, split payments and mobile invoices. Parents can create digital libraries for their children, upload special childhood moments and share their content with other parents on social media platforms.
SmartCare stores all records in a centralized datab...
Family dashboard
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Stephanie from TenderTots Child Care Center
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
My experience with SmartCare has improved for the better.
The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.
Pros
I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.
Cons
Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.
Response from Smartcare
Replied July 2018
Stephanie, Thank you so much for your fantastic feedback! We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you. We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing
July 2020
Becca from St. Christopher's Episcopal Preschool
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Review
Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.
Pros
Smartcare is a product that continues to be enhanced to serve the needs of the consumer.
Cons
The parent connection lacks the desired functionality that would be used by my teachers.
Reasons for Choosing Smartcare
Pricing was the first reason I choose Smartcare. At that time I wanted something to track attendance that was affordable. Smartcare was willing to work with me on the pricing and allow me to add product as needed.
October 2018
Danielle from Irma A. Jones Preschool
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
2.0
October 2018
I liked Childcare Manager better
In all honesty I am extremely disappointed with Smartcare. If I had not required my parents/staff to adjust to ChildCare Manager then to Smartcare a short time afterwards I would look for something else.
Pros
- The tablet that the parents and staff use to check-in/out is very modern looking. - The ladybug allows us the opportunity to screenshot a problem for tech support. - The layout looks good and is more modern. - Updates are being made often which increases our ease of functionality.
Cons
- There are a lot of things that we need in the childcare world that ChildCare Manager had that Smartcare is sluggish with. For example, live files vs. archived files. If I want to look back at a past child I have to unarchive them to bring them forward. - The accounting portion does not allow corrections. I'm concerned that the "credits" we had to add to correct issues will come back to haunt us at tax time. - Parents cannot see notes that we've added to the accounting so that they know what the charges are for (for example, field trips are not on regular billing. When parents see the charge they don't know what it is for because the "note" doesn't appear to them) - In ChildCare Manager the reports section gave a brief synopsis of what could be included. Smartcare gives the title of the report alone, it has to be run and downloaded just for us to see that it was not what we needed. - We still do not have a place to document employee discipline that they cannot see. In CCM we had a page that we could keep track of things, but staff could not see. - We discovered that if a staff person downloads a Smartcare Kiosk app they can clock themselves in remotely. This we discovered in the testing phase and we had the employees delete the app (hopefully, it will stay deleted). - The ladybugs are helpful, but not always answered immediately. Additionally, if/when the problem is corrected we are not assigned a ticket # for us to refer back to should we need to follow-up.
Response from Smartcare
Replied November 2018
Danielle, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
January 2021
Tara from Anderson Preparatory Academy
Company Size: 11-50 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2021
It is all in one
It gave my parents what they wanted. And I don't have to pay for cc transactions any more.
Pros
I liked that it is 1 price a month. I don't have to add anything in to get everything they offer. My families have been happy since we moved.
Cons
It needs a teacher app. Every day I hear about how my teachers have a hard time with the web based site.
Reasons for Choosing Smartcare
It was a one stop shop.
November 2019
Karyn from Preschool
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2019
Loved it
Customer service was great in helping me to understand the set up.
Pros
Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc
Cons
It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.
Reasons for Choosing Smartcare
Smartcare has more options especially under accounting
Reasons for Switching to Smartcare
Child care manager was no longer available
Response from Smartcare
Replied November 2019
Dear Karyn, Thank you so much for your kind words. Our Smartcare team is dedicated to making our software and service the best solution for child care centers. Grateful you have taking the time to share your comments. Happy holidays! Marla Leung