About Church Office Online


Church Office Online is a cloud-based solution that helps churches to manage contributions, schedule resources and rooms, track attendance and accept donations. The solution can be accessed through a native mobile app available for iOS devices.

Key features include group messaging, child check-in, data import or export, background checks, data search and a church calendar. Church Office Online offers a self-service member portal, which lets members view their contributions, download reports, search directories and view anniversaries or birthdays.

Church Office Online provides integration with MailChimp to send mass emails for announcements and newsletters. It can also integrate with QuickBooks to manage church accounting. Users can download data and view growth reports, contribution reports and more.

Services are offered on per record per month subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

77 Reviews of Church Office Online

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

4 stars

(35)

3 stars

(6)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 77 reviews

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October 2012

Bert from Colorado Ridge Church

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

October 2012

CRC Tweaks 1

I would definitely recommend COO to a small to medium size church who wants to keep things simple for decent pricing such as my church.

Pros

The overall look of COO is pleasing and not intimidating. Thus far it is user friendly. The casual computer user would find it simple enough to use. This was VERY important in selecting COO. Many congregants/volunteers are occasional or casual computer users. It was important to find an application that they would find to be user-friendly and comprehensive.

Cons

Security:
The browser back button is active. No one should be able to use the back button and access member/child information. Right now this can be done.
Access:
We are forced to log out of one status and have to login again as another.

Having to change a person's password in order to change their access status. Example: from attendance taker to standard.

Main Menu:
Would be more comprehensive, if the modules were accessible AFTER login. Having those big boxes on the login page was just plain confusing. (child check-in, individual access). Allow users to login, but only access what they are assigned to.
The main menu s/b accessible from every page.

Delete or archive an accounting category and NOT delete the contribution records. We often have temporary fund accounts that no longer need to display in the list.

Be allowed to select our own "method of payment" default.
An Events Registration module would be helpful.

Response from Church Office Online of Church Office Online

Replied October 2012

Hi Bert, Thank you for your review and your thoughts about Church Office Online. We appreciate hearing from you and will take your suggestions into consideration as we add new features to Church Office Online. We would like to specifically address your security concerns. Security: We take security very seriously; protecting church data is of utmost importance to us. We utilize industry leading security practices, infrastructure and encryption. You can learn about all of our security measures on the following page: http://www.churchofficeonline.com/Tour/Security Disabling the back button would not improve security of our application and would have a negative impact on ease of use. If a single computer is shared by multiple users, each user should use the "Log Out" button when they end their session and close the browser. This ensures that the next person using the computer to log into Church Office Online cannot access any data their user role does not permit. Thanks again, Aaron

October 2012

Connie from Zion Reformed Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

Highly Recommend

Church Membership Online has been a great tool for our Church and I would highly recommend it. It offers many user friendly, useful, tools that help make my job easier. I appreciate the fact that I could begin immediately using the program without attending off site training seminars which are costly. They are very dedicated to continuing to enhance the features of the program to meet the need of growing churches.

Pros

Choosing a new membership management software can be very stressful and overwhelming. I really appreciated the free trial period offered. It gave me a chance to work with the program to see if it would meet the needs of our church with no cost or obligation. It took a lot of the pressure off.
The data import from previous software based program was very smooth. I found the program to be very user friendly. I can easily find answers to any questions I encounter through the Knowledge Base online. On the one occasion I did need to contact Customer Support I found them to be very friendly, helpful and quick to respond. The video tutorials are also very helpful. The ability to allow members of the congregation to access certain areas of the program allows them to access the most up to date contact information for fellow members and in return, saves me the time of answering phone calls to relay that information and also money as we no longer need to print a directory.

Cons

I have none at this time.

November 2012

Julie from United Church of Crook

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2012

Love Church Membership Online

We love this database and would highly recommend it to other churches. It can do a a little or a lot for your church.

Pros

We searched several database products before trying the 60 trial with Church Membership Online. We were thrilled with the product, and paid for a year's subscription. This was a great decision for our church.

We really like all of the features that Church Membership Online offers. The directory is most helpful to all ministry leads. I can easily keep the database updated without having to reprint directories for all ministry leads. We have recently linked the calendar on Church Membership to our website. This has simplified the process of keeping all information current and up-to-date. The attendance feature is streamlined and easy to use. There are many features of Church Membership that we have yet to tap into - someday! Great product, easy to use, dashboard makes all features readily available! Love it!

Cons

One of the best things about Church Membership is that they are sensitive and timely with their response to consumer needs/demands.

Church Membership can improve the following:
- various options for creating labels (For example, filter for men or high school aged youth.) - Some notes / tips when you begin entering data. We have some households that should be individuals! -an app for phones

November 2016

Steve from New River Community Church of God

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2016

Getting used to the new version

We've been using COO for about four years. The new upgrades have some very good features but take some time to get used to. Some glitches in the financial management parts. Still needs some work in a more flexible arrangement on the input page for individuals. Support has been helpful and responsive. Looking forward to using the new features.

Pros

Relatively easy to use. Automatic updates included in the price. Good support.

Cons

Individual entry pages need to be more flexible.

October 2012

Violet from MFM - Silver Spring

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

Church Office Online Review

I highly recommend this program and this company to anyone, church or other religious organization interested in a program such as this. You have been such a blessing to us and to many in God's Kingdom and it is my prayer that the Lord will continue to bless you and use you and your programs to further His Kingdom.

Pros

I love all the features I am using on this program. This was definitely a God sent because I was looking for a church program to use for our church for financial records. It was also a blessing to discover other records are automatically generated in the process. I like the fact that the church can maintain membership records through this program by basically just entering contributions. This program is able to record different demographics. The different reports that one is able to produce at the push of a button and from just recording contributions is unbelievable. The other feature is that of customer support. I have found such support impeccable. So far I have spoken to Mike Smith several times since I signed up for the program and he makes you understand everything so easily - the respect to the individual customer is commendable. He truly makes you not be ashamed to come back with the same question. I cannot wait to try other new features down the pipe.

Cons

No concerns whatsoever.

October 2012

Catherine from CrossingPoint Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

Customer Support

Continue the excellent customer service and listening to your clients. The improvements you have made thus far have been very effective. There's still room for improvement but for the most part, I think we have made a great investment in Church Office Online.

Pros

I really appreciate that you value all our feedback as we use the software. I know I have emailed a few times suggestions as to what would make auditing easier for us & the members and you guys have implemented a couple. Our members like being able to watch their own contributions and updating their files. Attendance taking is easier.

Cons

I have heard from a few of our members that they would like to view all their household (this is from the heads of household of course).

I used to have a feature in Servent Keeper that would allow me to view the trends between years, such as giving for 2012/2011. This feature allowed us to take a quick look at where we were at at any given time. I didn't have to run a report just click on the graphs button. It gave the option to view several year trends.

I think the attendance reports would be more beneficial if they were combined. I would like to pull up the service attendance TOTAL and still know who was there at the same time; instead of having to open up another report feature.

November 2012

Akwasi from The Church of Pentecost, Community 3 Assembly,Tema

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

November 2012

Church Office Online User Friendliness

1. Data export feature available to only the system administrator. Other leaders set up to use the system should also have that feature for their custom reports. 2. Member category for adding an individual is restrictive. There should be an option to either add or modify to suit a particular church's mode of describing their membership categories. 3. The text messaging feature has a limit of 120 characters, but 160 is stated in video tutorial. The two should be the same, and I would suggest that they are made 160 to conform with that of standard mobile phones. 4. There is no counter on the text box. I suggest this should be provided as with mobile phones. Otherwise, there is the frustration of typing onto a word pad and checking every now and then to see if the characters allowed have been exceeded or not. This will take the excitement out of using the text messaging feature.

Pros

1. Accessible on any computer with internet access
2. Other leaders can be set up to use the system.
3. Password protected
4. Data Export feature to help in customized reporting
5. Welcome and easy to use text messaging feature.

Cons

1. Data export feature available to only the system administrator.
2. Member category for adding an individual is restrictive.
3. The text messaging feature has a limit of 120 characters, but 160 is stated in video tutorial.
4. There is no counter on the text box.

November 2012

James from Sheffield Church of God

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2012

A Great Way To Begin

While looking for an online Church Management system we were overwhelmed by the sheer number of companies. We knew we wanted to be able to access the program from anywhere. We wanted it to handle contributions easily and offer an online giving feature. We wanted our membership to be able to update their own records as well as simplify their ability to interact with each other. We knew that in time we wanted a child check-in program. When I found Church Office Online I was very impressed. It wasn't the most sophisticated program on the market but it offered us an economical way to enter the online CMS market and offered many of the features we were looking for. The best thing about Church Office Online is that it has continued to grow with us. Many new features have been added and they listen to their customers. (A very rare commodity in todays business world.) I remain convinced that Church Office Online was the best choice for the Sheffield Church.

Pros

User Friendly
Great Customer Support
Always Expanding
Excellent CMS features
Simple Contribution Program
Reasonable Cost
New Attendance Feature Is Great
Child Check In
Members Access Is Wonderful
Love Birthdays & Anniversaries on Main Page
Nice Integrated Church Calendar
On-line Giving

Cons

Could use a few more reports.
Android phone app

October 2012

John from Journey of Life Lutheran Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

Great Value Product!

I really like Church Management Online. It is a very high value application. It may not be sophisticated or feature-rich enough for some churches, but your are going to jump into a whole different ballgame price-wise to get anything better than CMO.

Pros

Very reliable, integrates with Mailchimp, very responsive customer service, clean interface, great dashboard (good snapshot), levels of access, raw data export, externally viewable calendar...

Web-based is the big plus for me as a mission planter with several volunteers who do their work from their homes.

I've checked out many web-based church management products. I am quite knowledgeable, as I have done some web development myself. There are some other products out there that have more features, but their price point is considerably higher.

Cons

The user interface takes a little getting used to (like any specialized software), but it is implemented very consistently and once you "get" CMO, you can move through the entire software set easily.

I wish it had a better internal social networking feature, like a group member could send a group email easily. But perhaps that's coming.

November 2012

Walter from Westminster Presbyterian Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2012

Outstanding Software and Customer Service

I would highly recommend Church Membership Online. Before we started using CMO (about three years ago), we had tried several other software apllications for doing these tasks but concluded that CMO offered the most features for the subscription price. We have been very happy with CMO both as a software package as well as with customer service.

Pros

Church Membership Online (CMO) is very intuitive and easy to use for a multitude of church-related tasks. Our church uses CMO for keeping track of church membership, individual contributions, generating year-end contribution reports, keeping a church calendar, generating a membership role, and mass mailing of a weekly newsletter. The ability for church members to correct thier contact information is very useful and allows us to have up-to-date records. Members also appreciate being able to see their individual online contribution records as well as being able to access church member contact information. I must also say that the CMO customer support is outstanding and very responsive to our questions and needs!

Cons

Does not allow for personalization of the contribution reports.

October 2012

Danny from Christ Community Church

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

October 2012

Church Office Online

A small organization that could fit very neatly into the way COO is structured should consider this. I know there are larger organizations that use this product and I would think they have had to address some of the same issues we have discovered. I have no doubt the program could be expanded to be outstanding. Just needs a little attention in some of the areas listed above.

Pros

The cost of the program is certainly great and the support Mike gives also seems to be outstanding. The basic concept is very easy to understand as databases go. The interface is not cluttered with lots of things that look like a programmer designed it. The various levels of rights is a nice touch as is the ability for members to access and update their own data. Although we haven't implemented yet, the ability to integrate with online giving is also a plus.

Cons

Very limited in its ability to be customized in basic areas such as membership labels and categories are static and unchangeable. Student's email and phone numbers are unavailable in directories. Inability to directly sync with Google contacts and calendars is a big drawback. Current calendar is not useful for our organization and because of this we will have to duplicate every event on 2 calendars. The inability to import data apart from sending in to COO seems antiquated. Using the product has revealed shortcomings in usability such as simple navigation links that have been omitted. Although highlighted as a feature, lack of a native iOS or Android app makes the program virtually unusable on a smart phone. Overall this is certainly a step up for anyone who hasn't had an online database, and yet it seems to be a bit immature for a product that has been available for 7 years.

October 2012

Michael from Journey Christian Church

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

October 2012

Powerful web based software rich with features

This is an excellent church and contribution management software that provides 24/7 anywhere access to your church records and information. The already rich number of features are constantly being added to. Although packed with features, some of them do not work well together restricting the ability for on-the-fly modifications/edits in many areas. None-the-less it is budget friendly and will be as powerful as you make it based on how you utilize it.

Pros

Online access means you don't have to be in the office to access your church's data. Users can manage their own information and access their own giving records. Constant upgrades on the server side means less issues on the user side, more features, and is the start of excellent pro-active customer service. Supports child check-in, giving records, general membership information, spiritual growth and development, and new features on a regular basis.

Cons

Some of the features are "clunky" and don't allow for smooth transitions like adding new individuals on the fly during contribution recording. Creating/editing households can be cumbersome.

October 2012

Jessica from Centerpoint Church at Annapolis

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2012

Church Office Online

I would highly recommend this system.

Pros

This system is easy to implement and the customer service is fantastic! Any problem you experience is resolved promptly! Love working with the Church Office Online personnel. I also love that it's an internet based system so you can access your records anywhere, anytime. They system is pretty self explanatory and covers all the areas you need in a church database.

Cons

The report features could allow you to manipulate data a little better. It's difficult to easily see some attendance trends on the reports. Also, I wish there was an easier way to add individuals and households without duplicating efforts. You have to add the individual, type the information, and then do the same thing all over again for the household information. It would be nice if while you are adding an individual, you could just click a button to add the household with the same information, and assign that individual to the household all in the same screen.

October 2012

Rose from Compass Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

User Friendly and Amazing Reports

Any Church big or small should take a look at the tutorials and give Church Membership a try, you won't be disappointed! There customer service is the best ever, you won't be left hanging for answers!

Pros

Using Church Membership Online is so simple, entering and maintaining our data base has never been easier! The reports and graphs that can be generated are simple to read, understand and share with others.
It is also so convenient that when we send out an email/newsletter to all our members/attenders, Mail Chimp draws from our current data base to send to just who we want.
With the addition of Child Check-In, we hope that will make the safety and check in of our Compass Kids, so much better.
Whenever I have had any questions, especially when we first started, I received a response usually the same day, but later than the next day, awesome customer support!

Cons

We haven't found any Cons with Church Membership Online and we have been using it for almost 2 years.

October 2012

Jeanie from Resurrected Life Ministries

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

Church Office OnLine has been a life-saver!

My overall recommendation is GET THIS PRODUCT! I especially recommend it for small churches who need a reliable bookkeeping system that is cost effective, easy to use and has all the bells and whistles!

Pros

We are a small non-denominational church plant in a city of big denominational churches. This is our first church as pastors. We were much concerned about keeping great records, and didn't know exactly how to go about that. Church Office has helped us tremendously...first, with a great price for small churches 1-60; second, with easy access to all the tools needed to keep accurate records including the finances and year end reports. It is also very easy to pay my bill each month using Paypal. I cannot say what a blessing it has been to me to be able to have all of this at my fingertips, organized and ever so helpful. Thank you for a great product & great service!

Cons

At this point in our experience with Church Office OnLine, I have no Cons.

November 2012

Tommy from Vintage Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2012

Great, better than I could imagine

I have used several different programs over the years and I am very impressed. We are new church start and this is helping us to start right. We are staying organized from the start and this is helping us to ensure that none slip through the cracks. The way they price based on members is another huge plus for a new church, or a smaller one. I would 100% recommend church office online for anyone!

Pros

Online so I can use any computer or device instead of having something loaded on a machine.
Amazing...I mean AMAZING customer service, the most helpful I have seen, even better than Fellowship One (the big dog)
The compatibility with an ipad for check in has been great as well.
Price! The price is amazing, such a better deal than others.
Texting! I am looking forward to this, it is actually the ONLY thing I was looking for that it didn't have, and now it does!

Cons

I have found a single con yet...the only was the lack of text messages, and now we have that!