About ChurchTrac

ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries.

ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria.

Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

369 Reviews of ChurchTrac

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(286)

286

4 stars

(69)

69

3 stars

(8)

8

2 stars

(4)

4

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 369 results

March 2018

David from Roseville Baptist Church of Roseville, CA

Verified Reviewer

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Great Product... will grow with your church - Used at a previous church and just got for new church

Pros

If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit. We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes. We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings. Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons

A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something. I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

March 2020

Jerrod from Harlowton Faith Chapel

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great software at the best price.

Churchtrac has helped us keep track of members much easier - including birthdays, addresses, and phone numbers. All of the person's information is in one place (we used to keep it on a spreadsheet). The accounting and giving records part fits our church better than quickbooks, since we are a smaller church.

Pros

I did a lot of research before choosing a solution for our church. Churchtrac had by far the most options included for the price. And their price is at least half of most companies. The monthly subscription includes not only management tools for people, but also accounting as well (which is a huge bonus). We also were able to create printed church directories for people in our church (and can reprint them at any time through the software). We moved our financials into churchtrac, and it is proving to be a great option as well, We are a smaller church, but the software and service have been great. Highly recommend giving them a try. You won't find a better price around - and you won't sacrifice quality for what you get.

Cons

Most of the help is through tutorials, or through videos. It is hard to talk to a live person. But they respond very quickly to any questions, and will schedule a phone call if needed. My bookkeeper is taking a little time to adjust from Quickbooks to this software, as it runs a little differently.

Reasons for Choosing ChurchTrac

Features compared to cost was much better than any other solution. And I had experience with their free product years ago and had a good experience with this company.

Response from ChurchTrac Software

Replied April 2020

Thanks for the kind words Jerrod. We're always working hard to improve our software and keep it at a price point that's actually affordable for smaller ministries. Reach out to us anytime we can be of assistance!

September 2020

Don from Lifetree Ministries

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Very Satisfied

Very pleased. And it saves us a lot of money. Our old computer based system from another company charged us an annual fee much higher than Churchtrac, and then every couple years required us to pay for an “upgraded version”, at a cost of around $350.00. Since Churchtrac is web based, there are no upgrades required. In addition to its “people tracking” system (addresses, phone, membership level, etc), it really simplified our “giving” tracking system, which is also included in the basic package. We have not used their upgraded “Plus Plan” as of yet (worship planning, scheduling, Accounting & Budgeting) so I cant speak to those features.

Pros

Initially it was the cost savings. They are very reasonable and based on your congregation size which really helps smaller churches. Plus it is web based. Our older system, from a different company, was stored on our server. When it crashed we were unable to retrieve the data. This system has no need for a server. Lastly their tech support is included and has been very responsive. Very impressed.

Cons

We gave it a slightly lower rating on “Ease of Deployment”. The nice thing about Churchtrac is also it’s most challenging. It has a lot of useful features, but they take a little time to figure how to use them all. I’m sure someone who is more tech literate and who uses the varied features more regularly would have no problem.

Reasons for Choosing ChurchTrac

Same as above.

Response from ChurchTrac Software

Replied October 2020

Thanks for the kind words Don! ChurchTrac does have a LOT of features...but you will be a pro in no time at all. As you continue to learn how to navigate through everything, don't hesitate to reach out for any help. Talk soon!

February 2020

DEMETRA from White Hall Baptist Church

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2020

Admin Assistant

I am not since i have been locked out. i feel information would be helpful, it i could pull it easily and print. I don't like not being able to speak with someone or at lease have them look a my information.

Pros

I can pull and print reports of the information I put in.

Cons

I liked the previous package better -- it was user friendly. This package is not easily walked thru to pull reports and input the information as the previous package. Someone has changed my login and password - there is not a way to speak with anyone for help! The steps provided did not work. I have been locked out all week and now starting another week. I am disgusted!

Reasons for Choosing ChurchTrac

It we something we used and we did not realize so much had changed with the new software.

Response from ChurchTrac Software

Replied March 2020

As it turns out, this customer had a malware infection on her computer that prevented her from accessing her account. Whenever she visited a website, a popup would say that her computer failed a security check, and told her to call a toll free number answered by a person in India. This is a common scam that all internet users should be aware of....if you cannot access websites or accounts that you normally visit because they are being blocked by a popup, DO NOT call any numbers that are displayed on your screen in the popup. And absolutely DO NOT give anyone your personal information out to criminals who are posing as experts to help you fix your computer. Instead, reach out to the company or account directly to ask for assistance (use a different, un-infected computer to look up the number if necessary). In this case, we were able to help her disconnect her computer from the internet until the malware is removed by a qualified professional.

August 2020

Deb from LifeSong Fellowship

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

New improvements are AMAZING!

I feel my records are more accurate.

Pros

ChurchTrac recently started to automatically import online giving from Stripe to my register on the day the donation was given, plus shows the date in my register when the payment clears the bank. Oh, and the Stripe fees are shown as well with each transaction. This will save me so much time and reduce my own errors. Plus reconciliation of my accounts is so easy. It has cut down my time that I spent on month end procedures. The online help topics, online webinars and videos are very helpful. I must say, too, how wonderful the support people are! I'm doing this job for my church with a very limited financial/accounting background. Whenever I had a question, they answer quickly and continue to help me until I get my issue resolved.

Cons

I had used the free ChurchTrac 9 program (about 2 years) and thought it would be an easy switch to the online version. However, I was thrown for a loop because I was also learning the online giving parts/pieces in addition to the newer software. Some things were not intuitive for me, but it could be that I was overwhelmed in trying to get everything underway in a short time, plus finance/accounting is not second nature for me. Now that I'm three months in, I'm starting to understand it better. Some of the reports could be improved. It would be nice to have the budget analysis report a bit larger for readability.

Reasons for Choosing ChurchTrac

When I looked at Tithe.ly, I didn't realize that ChurchTrac had the same capabilities for online giving. I truly only wanted one program for everything, so ChurchTrac made much more sense.

Response from ChurchTrac Software

Replied August 2020

Thanks for the feedback Deb! Don't hesitate to reach out to our support team if you do need any help with the features (especially accounting). Talk soon!