About My PT Hub

My PT Hub is an online web and mobile application, which enables personal trainers, coaches and gym owners to manage their clients by creating customisable training and nutrition programmes, whilst tracking their progress and achievements. My PT Hub's unified platform includes workout library, nutrition database, live streaming, admin management, messaging and more.


Supported Operating System(s):

Web browser (OS agnostic)

2,296 Reviews of My PT Hub

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,573)

1,573

4 stars

(603)

603

3 stars

(79)

79

2 stars

(7)

7

1 stars

(34)

34

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2296 results

October 2018

Justin from 4 Life Fitness & Yoga Studio, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

October 2018

Imperfectly perfect for my business

It allows those who didn't have access to me to now have my programs in their hands. Their workout and schedule platform and the way it's set to sell packages is amazing, as I've sold several programs through the app for online training. The video library and exercise descriptions are barnone above the rest.

Pros

With other software like Trainerize, which is lacking in features, as well as MindBody, which charges way too much for their price tiers [I'm a one man operation. Can't justify their prices which are tiered toward entire gyms with members. PtHub isn't perfect. The exercise library is redundant, but they do allow you the option to tweak to your needs. I've asked the last two years to implement a caloric needs calculator [which is a simple code job] to no avail. That's the only issue I have, which would make it much more easy for my clients. The ability to add files to "schedules" doesn't work, as most clients never can access the file, as it doesn't show up in their "my files" section. Not user friendly in the least, from both ends. Although the client UI has improved drastically since. However, this app and software is the best bang for your buck on the market. I probably will switch after my final renewal as my business grows, to a better platform which hopefully has a more user friendly interface for my customers. That being said, implementing sessions, workouts, nutrition plans, etc. is easy. The clients love, like or tolerate the app. Nobody hates it. I give it 5 stars because it's the best price for my needs at the moment, and I'd recommend it over all other software options because of all the features you get for the pricing.

Cons

Cons listed in the above section, but there are software glitches throughout the app from the trainer side. Clients' workouts just disappear after they log them. The app crashes randomly on their end.

Response from My PT Hub

Replied October 2018

Hey Justin, firstly I would just like to say thank you for taking the time to write an in depth review! My PT Hub has over 7,500 exercises, however, if there are any you are unable to locate, you can always create your own custom exercise with your own video :) https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/ When you add a files to a schedule, this will not show on the clients file section, this will just appear on the schedule on the day for the clients to download. My PT Hub will be making some very large changes over the coming months which may really benefit you as a trainer and your business. We will be sure to keep you posted on any updates that become available. Please also remember that if you need any help or would like to discuss any of these issues you are having, please do book an appointment to speak to one of our team! https://support.mypthub.net/book-an-appointment/

April 2020

Joey from Unbreakable Athletics

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Awesome edition to your business!

Pros

I was in the search for a new app I could use to launch my online training business. Luckily I found My PT Hub! It has everything you could possibly need for an online training business (literally a hub) lol It is also extremely affordable compared to all the other companies currently on the market.

Cons

Getting used to the layout and how to use all the features were overwhelming at fist, but then I found the tutorial videos and it make everything significantly easier!

Reasons for Choosing My PT Hub

Affordability, the nutrition tracker, app design, and the increased functionality of he software

Response from My PT Hub

Replied April 2020

We love that it is an awesome addition to your business! Thank you so much for your review, Joey. If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can head to our support portal where you can book an appointment to speak to the team and even join our live webinars. https://mypthub.zendesk.com/hc/en-us

September 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Full of features and easy to adapt

I would recommend the tool to anyone who wants to start their business with an PT tool.

Pros

I recently used the tool with an old colleague's platform and I liked all the features you are able to add, including videos of the exercises, timers, checklists as well as private and general chats.

Cons

Sometimes the tool does not behave as smooth as you'd like but I think this is something that can be improved in future releases.

Response from My PT Hub

Replied October 2020

Thank you for your review! We have so much more to come, so keep your eyes peeled... If you head over to our support portal you will be able to check out all our FAQ's and you can also contact our support team :) https://mypthub.zendesk.com/hc/en-us

August 2020

Stewart from CTHB

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

August 2020

Cheaper doesn't mean better

Overall I am extremely disappointed with this product, especially as the trial version was completely different to the paid version I paid for. I only stuck with it due to cost and the fact I had already inconvenienced staff and clients to transferring across. Although the support team are quick with replies, they are unwilling to come to any agreements or answers when asked about the differences in the scheduling. They are extremely difficult to deal with, and when requesting a refund for the year of product I will no longer be using, I have been denied and ignored. Very unprofessional. If anyone is looking at using this app, my advice is don't bother, spend the extra cash on a good app.

Pros

It was cost effective. This is the only benefit to this second rate app.

Cons

The inability to change session times from hours to 45 mins, cheap looking interface, not user friendly at all. Lots of clients had issues using the app and saving information.

Reasons for Choosing My PT Hub

Only due to cost, I have now switched to PT distinction and have had no problems. Far better product, more user friendly for clients, and support actually help when needed.

Response from My PT Hub

Replied August 2020

On mypthub V3, you can create a session for whatever duration that you would like, so it is no longer a default! I have attached a link below which will show you a bunch of videos I have created, not just to show you the features, but also how to best use them https://www.mypthub.net/getting-started/

September 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Amazing home games hall

i feel the app might be made tons simpler. i spend longer explaining the way to use the app to my clients than actually coaching them

Pros

Easy to trace workouts for all of your clients and therefore the refore the client can see it also which allows for nice two-way communication from both the Trainer and the Client. On top of that, the client can even track their diet intake and documentation are often uploaded to the clients account on the app like the Agreement they signed with me (the Trainer) or what their current weightlifting maxes are! MY PT HUB may be a one-stop-shop for all you would like , for the Trainer and therefore the Client both

Cons

I hope there are all languages ​​in order to make it easier for users to use the program

Response from My PT Hub

Replied September 2020

Thank you so much for your review, it is great to heat it helps you keep on top of everything and one-stop-shop is exactly what we are looking to give to trainers and business :)