PushPress Software

Took us from looking mom and pop, to presenting like a well established business w/ a tech staff

Pros

We run an athletic performance facility. A big portion of our athletes are below the age of 18. Pushpress allows the athlete/parent to sign the athlete up easily on line from landing pages. We are able to attach digital documents to the plans so waivers are signed by parent and stored digitally. Parents can pay online prior to attending class. We spend our time coaching instead of doing administrative task during our training times. Once an athlete is established and on a plan, the system does the rest..From recording check ins, to sending emails when punch cards are out.

It keeps track of our payments and indicates who is late. It will flag athletes that have not paid, by not allowing them to check in.

I would be remiss if I did not mention the customer service. They are very attentive to problems and open to dialogue about features that users would like added in future updates.

Cons

Emails...some time the system sends emails to clients when I wish I had a clearer way of indicating if I want an email to go or not. Sometimes our clients get bombarded with emails and the email I actually need them to read and act upon is lost in the mix.

Also the inability to change pricing on the fly for a plan without creating a discount. End up comping plan and charging to invoice...just not nice and clear when looking after the fact. Requires me to make notes in system so I know why they were comped etc.

They have improved using the system for youth athletes, but our problem is kids do not pay the bill. I wish the athletes could check in, but would Athlete would be flagged and we would be flagged in the system if they have not paid...but still records Check-in as owing.

The portal is nice but really needs ability for athlete to check how many punches they have remaining to be valuable.

Best Management System Out There

Push Press offers every major report you could ever find valuable. The dashboard has everything you need right away to do a quick check on what you need to know for the day. The check in in awesome letting you know who registers, who checked in and who didn't. Everything I can possibly want is in this system.

Pros

We have used two other big name management systems at our CrossFit gym. When we had the opportunity to try Push Press we took a chance because we did nit love our system at the time. Rep and his team have exceeded our expectations. The system they developed has thought of everything. Dan even met with me and my husband when we happened to be in the area of his gym and just talked about what we need and what could make the system better. The team is quick to respond with any question and that is super important to us. They are always finding ways to make our lives better and better.

Cons

I know that cons are valuable to help you improve, but I can honestly say I cannot think of one.

PushPress has packaged a very powerful platform into a simple and easy to use solution.

I've been able to remove myself from most of the day-to-day admin, since members can self-manage most of their issues through the apps. This has freed up hours from my day to devote to growing the business.

Pros

The simplicity. Once the system has been set up, there is very little maintenance that needs to be done with the software. Getting members into the system with a membership is fast and simple. This allows me to spend the time getting to the member, instead of doing admin for the member. It just works.

I also love the dedicated apps. They take a load of my staff and there is less need to have a staff member managing a front desk. These apps make it easy for members to self manage scheduling, checking in to classes, and purchase.

The overall look and feel of the system is elegant. It isn't cluttered like other management solutions (MBO, Wodify, etc). We've had nothing but compliments from our members since the switch!

Cons

I would like to see more controls on how to communicate with members and clients. I would like to be able to customize the messages on automated emails.

PushPress is the best value with the best service on the market

Pros

The value of the software is second to none, I think. The people who created it are gym owners who understand how gyms, especially CrossFit-style gyms operate. Their customer support has always been great, too. Quick to respond or offer an answer. I also like that there's a Facebook community so you can see how others who are using the software may have already solved a certain problem you're facing -- like two people who share an email address.

Cons

It's kind of cumbersome to setup new clients, especially drop-ins, with "special requests." I coach one class and will frequently get people who say they were given a buy 2, get 1 free deal, or are offered 50% off a punch card, etc. Special exceptions are difficult. I wish I could just open one screen and put in the persons name, how many classes they get, and how much I want to charge them, if anything at all.

Good software, great support

Amazing customer service. Push Press is an ever evolving platform which they are constantly working to improve, but it does not have all the kinks worked out and there are a lot of needs for workarounds to manage fairly basic (in my opinion) needs. Still, I would rather work with a company whose product has a little less finesse but who I know is doing their best to improve it and serve their clients needs than with a company which has everything under the sun but who you can't reach when there is a problem.

Pros

The software is simple to use, and the support is phenomenal. If there is an issue the developers are quick to respond and will dig in until they find the issue.

Cons

I like that it's basic.... but I also don't like that it's basic. Would like a little more robustness in reporting and member management. I understand the developers want to focus on what they feel are the most important areas rather than adding a bunch of bells and whistles, but I think what I would want to be able to generate from the software and what the developers feel is most important doesn't always line up.

Simple and Easy to Learn

PushPress has made running my facility a lot more efficient with all the of the tools and integrations it has built in so far. They are always improving and making for a better experience. Their customer service is always speedy and super understanding of anything that comes up (if a glitch or something happens).

Pros

The ability to scale it to whatever business size you have. PushPress integrates with a lot of other software to make it easy to keep your POS system in place while adding to your technology.

Cons

Sometimes there are things you want to do that aren't part of the software but that means they aren't part of the software or integrations YET.

PushPress provides me a simple, easy to use system that makes running my business hassle free.

Pros

I love that when I'm sitting with a new member, I'm able to input info without complications and unnecessary steps. The system is very straight forward and easy to navigate. Also, customer service is extremely helpful and quick to respond. The chat window is convenient and the response time is usually within hours, if not quicker.

Cons

In the 3 years, I've been using PushPress, I have to say that there isn't anything that I'm unhappy with. I probably don't use half of what the system offers, but my experience with what I use it for has been nothing short of exceptional.

Push Press allows me to spend more time coaching, and less time in front of a computer.

Pros

Push Press saves me so much time and money. If I didn't use Push Press, I would have to hire another coach and a full time front desk / admin employee.

Reps and the rest of the guys at Push Press are really on the ball when it comes to customer service and customer care. I can tell they really care about the success of my box and are ready and willing to help in any way possible.

I will never leave Push Press because Push Press gets better every single day! The Push Press team is dedicated to being on the forefront of technology, integration, and simplicity.

Cons

There is nothing to note. I have had no issues with Push Press. The software has never failed me and the support team is always ready to help.

Review for Pushpress

We are doing our damndest to automate and keep track of purchases, billings, schedule, client information, etc in one place. If we could add options like "keep track of member stats", workouts, programming logs, body measurements, etc, that would be a one-stop-shop of BRILLIANCE!

Pros

I love how user-friendly the software is, the customer service is, how clear the team was during our trial and how helpful they've been on issues big and small.

Cons

There are longer roll-out times for some intuitive things me (or more likely my clients) recommend which surprise me, but it could be a function of how our gym is uniquely set up.

Amazing!

Pros

Simple, elegant, & easy to use.
Designed for the gym owner in mind.
Quickly access everything in the software.
Always working, zero downtime.
Integrations with every type of platform that you need in your business.
Great for CrossFit Gyms/Affiliates.
Amazing customer support that's super quick response time.

We use this in my gym, CrossFit COMO since 2015!

Cons

This isn't really a huge issue and majority of people wouldn't use this, but a customizable dashboard would be a nice feature!

Great software!

Great experience overall! Customer service is great with the chat feature. All our questions and concerns that have been addressed were rectified and quite promptly.

Pros

I like the ease of navigating the software. Everything is simple and straight forward, which is exactly what we needed to keep track of members and to process their payments. There are good metrics to keep track of financial areas as well.

Cons

I would like an overall feature to list in one area all the members assigned to a staff member regardless of what type of membership they have, this way they have a running list.

Organized, efficient and growing!

Pushpress is too helpful of a software to skip. It's not worth your time trying to do it all yourself, when Pushpress is around!

Pros

Love that the creators of the software are constantly improving, updating features, listening to what their clients need and evolving the software to suit. If you have a question they get back to you really fast. They feel really personable and attentive.

Cons

Everything I've had suggestions on, they've listened to for future updates. They've already taken care of some of the suggestions. No complaints.

I love it!

PushPress handles everything for us. It really makes backend business matters easy.

Pros

We've been using PushPress for years across three businesses. It makes everything from client management to billing to payroll.

Cons

Sometimes I wish that PushPress could integrate with some other third-party apps, but they keep creating more integrations so my frustrations are short lived.

Top of the line management platform that is easier to use than any system I've looked at

Pros

Easy to use, Intuitive, and just works without hassle. Their unique way of using landing pages has helped my business grow tremendously.

Cons

So far no cons or deal breakers for me. My business needed a system that allows me to step away and trust that my staff can run things and PushPress allows me to not be a slave to my company.

Excellent, Professional, Always available

More time to do other things . This software has everything running so smoothly it puts you at ease.

Pros

USER FRIENDLY- coming from someone who had no background in any tech stuff I was able to catch on really quickly.

Cons

Right now I have no cons...it does all I need. I m sure as time goes on and I get more into the feature I may have some cons.

Been with Push Press for years, love them!

Pros

I like that the developers listen to the needs of their clients and are constantly working to upgrade the features and functions.

Cons

As with anything, there are the occasional glitches and I'm not able to access certain information. The team, however, is fast to respond and usually quick to resolve these.

Serves ALL of my business needs!

Pros

The ease with which PushPress transferred our data from our previous platform was phenomenal. We were concerned with downtime and loss of data which could potentially cause issues for our members. We had zero issues and our members love the ease of use. Our communication has increased across the board and the reports consistently give us the data we need to see how our business is functioning. Can't say enough about PushPress, we love it.

Cons

Only con is that we didn't switch to it sooner. Had we done so we would be a year ahead of where we are now but we are closing that gap everyday!

Smooth and Sleek

PushPress allows me to painlessly handle billing, payroll, and integrate team communication with ease.

Pros

One of my favorite things is how easy PushPress is to use and make me day to day seem less.

Cons

At time, I wish I could integrate a few more software systems into PushPress

Functional Software for a Functional Fitness Gym

Overall I have really enjoyed this program. My gym administration time is less than if I was using a bulkier program. Use the right tool for the right job!

Pros

Simple. Clean. Online. Great support team.

Cons

Needs more report metrics for year-over-year comparison in all membership aspects.

I love using Push Press!

Saves me tons of time and makes it easier to run my business.

Pros

I love how simple it is to set up and run smoothly. It is easy to handle day to day for simple changes when needed, and it is really easy for our members to use.

Cons

I'd like there to be better reporting and alerts. That said, there has been many updates to this and I am excited about them so far (and what is coming down the pipe in the future)!