About Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.

Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.

Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their cust...


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Supported Operating System(s):

Web browser (OS agnostic)

2,322 Reviews of Vagaro

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,861)

1,861

4 stars

(359)

359

3 stars

(63)

63

2 stars

(13)

13

1 stars

(26)

26

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2322 results

June 2020

Renee from Simply You Skincare Studio

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

All in one program

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!

Pros

What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.

Cons

There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.

Response from Vagaro

Replied July 2020

Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!

July 2020

Jennifer from Hello Gorgeous

Company Size: 1 employee

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

vagaro

Everything has always been great since i have been using this app. I have tried others and this is the BEST in my opinion!

Pros

I love how easy this app is.. My clients LOVE the reminders and I LOVE I don't have to send them! Through COVID this company has been amazing!!!

Cons

I love everything I haven't had any issues at all..

Reasons for Choosing Vagaro

very easy to use. The price is great ..and the appointment reminders are awesome

Response from Vagaro

Replied August 2020

Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

July 2016

Michele from The Finishing Touch Esthetics

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

July 2016

Major issues in 2016

Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(

Pros

Easy to use Looks great

Cons

Confirmations text do not work half the time. Services seem to go missing. The program doesn't always send of the confirmation texts. Clients click the confirmation link on their end... but does not show up on the computer. Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program. Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt. The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way. When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion. Beware that Vagaro fees are in USD funds.. NOT CANADIAN. FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH'''' Vagaro seems to go offline a few times a month, such an inconvenience. Their updates are done in the middle of a work day. =(

July 2020

Tammy from Hair Craft Inc

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Exactly what our salon has been looking for!

Overall, Vagaro has saved me so much time as the salon coordinator. It has made things that used to be tedious, time-consuming, and ineffective so simplified. Our out-dated system had limited options on many things. The auto-texting for reminder's (previously we did all reminders by calling clients) saved out life. It has saved us on no-show appts, clients showing up at wrong times, etc. We have even saved $ on the amount of appt cards we use because client's just want the text message instead of a physical card.

Pros

SO USER FRIENDLY! Our stylist's were so intimidated by getting a new software, especially after using the same, outdated one for over 15 + years. Many of them aren't the most tech-savvy individuals, but it took hardly any time at all the train them on the system. They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.

Cons

One of the main things I do wish were able to be customized would be on the daily ticket sheets we print each day. I would like to edit the amount of history for each client that is shown so that multiple pages do not print out for each client. The font is small and so i have to print it to be larger and then it ends up printing multiple unnecessary pages out.

Reasons for Choosing Vagaro

Price point was much better fit for our salon, as well as user- friendliness & easily navigable.

Response from Vagaro

Replied August 2020

Hi Tammy, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

July 2020

Belinda from Back to Blank Laser Tattoo Removal

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Double the features, half the price

I am so happy I switched to Vagaro. My last program had half the features and was twice as expensive. Vagaro is an all in one program that makes everything easy both for me the operator and my clients. Also, when COVID hit and we all closed for 12 weeks, Vagaro proactively lowered (halved) the cost for everyone in good faith, until we could reopen again. This helped us out so much. I felt this was forward thinking, very supportive and generous.

Pros

I love the ease of use; from set up, to online booking functionality, the online marketing is simple and easy to set up, the cost is extremely competitive, there are many extra features plus helpful articles, tips and advice that comes out regularly.

Cons

I just wish that I had switched to it sooner.

Response from Vagaro

Replied July 2020

Hi Belinda, we just wanted to thank you for your kind feedback! We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses! Your wonderful comments mean so much to us!