MEX Maintenance Software


MEX Maintenance Software is a maintenance management system for small to mid-sized businesses that offer a suite of applications including asset management, work order management, predictive and preventive maintenance and inventory management. The solution can be deployed either on-site on a local server or as a hosted solution in the cloud.

MEX Maintenance Software is a fit for companies that operate in a wide variety of industries, from manufacturing to healthcare. The solution helps technicians and other staff members to find out when equipment needs to be serviced or replaced. Customers can also be billed directly from the system for any work performed. A native app is available in the App Store, for constant accessibility and real-time updates on the iPhone, iPad, or iPod Touch.

The customizable reporting and dashboard feature helps businesses to gain visibility of business indicators in real-time. Training lessons, including classes or one-on-one sessions, are also an option to maximize the benefits of the program.

31 Reviews of MEX Maintenance

Overall rating

4.44 / 5 stars

Filters:

Showing 1 - 20 of 31 reviews

January 2017

Harvey from Casella Family Brands

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

Casella Mex Casella

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied January 2017

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

February 2017

Leah from JT Johnson & Sons

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Easy to use system. Great support and service

MEX is a great program and very easy to use. The staff are friendly (that's you reception ladies) and very informative and helpful (support guys). The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas. I particularly like the ability to take MEX with you via the iOS app. As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can. I would highly recommend MEX for anyone in the market for a good CMMS.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied February 2017

Hi Leah, Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature. We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department. Thanks again for the great review Leah. Kind Regards The MEX Team.

January 2017

Joshua from MDF GROUP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Structured Maintenance Made Easy

From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied February 2017

Hi Joshua, Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything. Kind Regards MEX

January 2017

Tim from NewGen Power Kwinana

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Mex Review

I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email. Staff training is regularly held all around the country and onsite personalized training and support is also available. The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Pros

Functionality of all modules and ease of use is extremely good.

Cons

Nil

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied January 2017

Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer.

February 2017

Malcolm from Mauri

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Good, fit for purpose CMMS

We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Pros

Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

Cons

It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied February 2017

Hi Malcom, Thanks very much for taking the time to review MEX Maintenance Software. We¿re stoked to hear Mauri finds MEX to be so user friendly and simple across all 14 of your sites. We hope your MEX experiences continue to be smooth! If you do have any concerns our support staff are always happy to help. Thanks again for the review. Kind regards The MEX Team.

March 2017

Jack from PPS Engineering

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

The Swiss Army Knife of CMMS

Mex can do pretty much anything to do with preventative maintenance; Putting hours, parts, activities and more onto jobs, Automatically creating scheduled maintenance, Collating everything on a job to invoice out, Collecting readings, info and stats on machines, Reporting an absolutely anything, And their customer support is second to none.

Pros

Web-based. Flexible.

Cons

Invoicing and catalogue have a little bit more work to do.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied March 2017

Hi Jack, Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it. Kind Regards, The MEX Team

July 2017

Quentin from Watpac

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

All experiences have been v positive from initial sales, installation technical and product support

Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Pros

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons

Listings can only be sorted on a single column, also in listing locating row after viewing data.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied July 2017

Hi Quentin, Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process. Thanks for your feedback regarding sort functionality i have passed this onto our development team. If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

January 2017

David from Masonic Care WA

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Masonic Care MEX Review

I have found MEX to be confusing at times compared to other systems that I have used. We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.

Pros

The ease of use when set up,

Cons

Very clunky set up, information drops off the system with any apparent reason.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied January 2017

Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.

October 2017

Alec from Jamestrong Packaging

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

I use MEX daily and it is great to track all maintenance activities.

Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Pros

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied November 2017

Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team

October 2017

Alan from Speno Rail Maintenance

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2017

Not complex easy to use particularly at the end user trade environment

Maintenance management and visibility Cost improvements Improved stores management.

Pros

Easy of use
Customisation capacity
Integration into other business systems seamless
Support excellent not only software issue related but good training support.
Regions

Cons

System bugs to be address quicker
A few system processes could be added, delivery notes, retail ability (Part sales)
A lot of time spent correcting the Reports
Improve import export ability

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied October 2017

Hi Alan, Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development. Kind Regards, The MEX team

February 2017

Daren from MSS Safety

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

MEX CMMS System Review - Long Term User.

Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs. Overwhelmingly, MEX delivers. Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes. You have to go a long way to beat this overall package.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied February 2017

Hi Daren, Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside. Kind regards, The MEX Team

April 2015

Murray from Brisbane Gateway Resort


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2015

Invaluable manitenance management tool

Pros

MEX and the people behind this facility maintenance software have done an amazing job at creating and refining their product whilst keeping it relevant and easy to use.

Cons

I cannot really think of anything that I like least about the product and the vendor but I am sure there is always room for improvement in any product. The people at MEX do however give me confidence that any improvements suggested would be listened to seriously.

April 2015

Terry from Chassis Brakes International


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

5 of 5

April 2015

Implimentation of Mex CMMS

Pros

Mex is very user friendly and easy to work with. The database has all the functions of most CMMS at a fraction of the price. Mex will work with your company and tailor solutions to adapt the system into your company if changes are required.
The installation is seamless and Mex are always on hand to help.
Database reliability has never been an issue with us and Mex are always working to add features and improve the system with updates.

Cons

There could be more system reports, but in saying that we can design our own reports for what we require.

October 2015

Roy from Dulux Powder & Industrial Coatings


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

I believe Mex is an asett and a great place to build a history.

Pros

I like the way the system is set up, you can put in a lot of information, but you can also put in minimal information to get it to work for you. I like the fact that when I do have something go hay wire (through something I have done), the Mex team have been able to log onto my computer and sort it for me.

Cons

I can't really think of anything I don't like about the product or vendor.

October 2015

Ken from CentrePort Ltd


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

October 2015

CentrePort Wellington NZ - Review of Mex Maintenance

Pros

Product "fit for purpose" for our requirements.
Vendor very responsive to our needs and requirements.
Solution well supported by Vendor.

Cons

Nil - Business and ICT Team very happy with solution delivered

April 2015

Tim from NewGen Power Kwinana


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2015

Maintenance and Outage manager

Pros

It is very easy to use and support from the Brisbane office is excellent.

Cons

The report that you want is not always easy to find and usually needs some form of modification. Generating documents and reports that are what we require has taken a lot of phone calls back and forth, but the support has been excellent.

October 2015

Rob from Ellwaste Waste & Recycling Services


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2015

Waste Industry Fleet.

Pros

It is basically quiet simple and easy to navigate around.

Cons

The same problem that has been ongoing for the last 2 years in creating a Purchase order within a Work Order.
And not being able to add on a supplier on the Fly within a purchase order for a catalogue.

October 2015

Bianca from Fonterra


Ease-of-use

4.5 of 5

Functionality

4.5 of 5

October 2015

Great for small and large businesses

Pros

All maintenance documentation is in one place and it is acceptable to auditors in the food industry.
The vendor is always innovating to make the product more user friendly.

Cons

It can become quite complex depending on the size of the business

November 2017

Tom from Ifira Port Development Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2017

easy to move around

I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Pros

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Response from MEX of MEX Maintenance Experts - Not a Fit Location

Replied November 2017

Hi Tom, Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions. Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas. https://www.mex.com.au/Blog/Tag/tech-tips We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX. https://www.mex.com.au/Blog/Tag/maitland-explains Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

December 2015

raghu from agl


Ease-of-use

4.5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2015

MEX Review

Pros

Ease of access and does the job as promised.

Vendor : Excellent technical support .

Cons

In availability or no access to source code for customization.

Roll back facility for data issues