About Dropbox

Dropbox is a cloud-based file sharing software system that caters to individuals and businesses of all sizes. This solution allows users to share files and send file requests to people even if they don’t have a Dropbox account. Multiple users can leave comments on files and can collaborate with Microsoft Office.

The solution can recover deleted files and maintains version histories in case users want to recover old file versions. It also keeps track of all actions performed on specific files.

Advanced sharing enables only selected users to see important files, and files can be remotely wiped if sensitive data gets compromised. Dropbox can also back up all photos as they are added.

Dropbox also provides an admin panel to control file...


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Supported Operating System(s):

Web browser (OS agnostic)

16,949 Reviews of Dropbox

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10,511)

10,511

4 stars

(4,948)

4,948

3 stars

(1,230)

1,230

2 stars

(168)

168

1 stars

(92)

92

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16949 results

July 2020

Sarah from Studio Flight

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Dropbox Business for Small Teams

Our team uses Dropbox Business every day and we organize it by our projects which makes finding documents and assets very efficient. We love the ability to instantly add a shared Dropbox folder from a client directly into our Dropbox dashboard in a matter of seconds. It's one of the most useful features. The history and version control is also really useful to ensure we're using the latest files.

Pros

This cloud-based storage tool has been incredibly effective, especially now that our team is working remotely due to COVID-19. We are able to organize our documents very efficiently using the tools instead of having to use an internal server. It's game-changing to be able to access documents, photos, and videos from any computer without having to use a clunky VPN login.

Cons

I wish the thumbnails were larger when previewing photos and sometimes when you hit the back button, it takes you to the home page instead of the last page of you breadcrumb trail but the ease of use makes it worthwhile, once you get used to it.

Reasons for Choosing Dropbox

The price was fair and the ease of use is very good for our small team.

October 2020

Benjamin from Ben Accinelli LLC

Company Size: 2-10 employees

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

If you have a team that needs to collaborate, look no further

my overall experience has been positive. there has been some issues as with any service, but dropbox has been great to work with and has been helpful. Adding the FTP capability a couple of years ago has been a huge upgrade to the account and makes me want to stick with them indefinitely

Pros

Dropbox has been my go-to software for over 5 years. We use dropbox to collaborate between video projects, graphic projects, and photo projects. We have editors all over the world and nothing works better than dropbox. I've tried using google drive multiple times, but dropbox's desktop sync has been the best thing for our collaboration. Transferring files to clients have been so simple on both ends. Every time we've sent files using google drive, we've had nothing but problems. Dropbox makes it super easy to send files and to gather files. Their file request functionality has been amazing to work with and makes it easy to collaborate with clients outside of our dropbox network.

Cons

The syncing can be a little slow especially with large files, but our work around is using an FTP client to log into dropbox to download and upload files directly to and from dropbox. sometimes we'll have syncing issues, but their file conflict solution has made it manageable to work with but still needs some work. the pricing it through the roof, but when you break it down into it's benefits, it's not so bad—but i do find myself constantly talking myself into the price being ok every time that annually payment goes through.

Reasons for Choosing Dropbox

desktop syncing for collaboration and file delivery and requests for clients

January 2020

Joseph from Orion Business Investments

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

January 2020

GOOD IDEA BUT NEEDS WORKING ON

Not very pleasant. Highly annoying. You cannot get support staff on the line to walk you through.

Pros

I went onto Dropbox about 6 years ago when we required our documents to be stored in the cloud and teams could collaborate by accessing documents to work on. It works fine if you are just working on selected documents as they you can store what is only required and access them without any complications.

Cons

After I commenced using this software, I thought it would be a good idea to "replicate" my hard drive on my desktop computer into Dropbox in the cloud. This is where the challenge came in. I would have expected a mirror image of my desktop computer. However, I had to recreate directories and then upload my documents, which took forever. Dropbox speed is extremely slow although I have a very fast internet connection. Furthermore, when I wish to access my documents, it: a) takes forever to bring documents up b) brings them up in different formats - example: a Word document will not open again in my Word software, or an Excel Document in my Excel software. Instead, it opens it up on a similar format that is foreign to me. I must be able to access my document, it should open back in the original software provided I have it on the computer I am using, and I should be able to work on it and resend it back into the cloud. Dropbox lacks this and this is annoying. This is just one of the challenges I face. Their utilities menu is not easily understandable and one has to navigate and look for options which makes it highly annoying. Perhaps Dropbox should ask users what they require and develop their platform according to users requirements instead of trying to fit users into their BOX. I may not renew my subscription once it expires as I have downloaded all my files back to my hard drive and am not uploading anymore.

September 2020

Michael from Masmaikel

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2020

Expensive, yet you need it

I like Dropbox for Business. It helps me a lot in: - Sync files across device - File sharing with my team - Team work (for people who I require them to send me some file) , instead of sending hundreds of MB file via email (googleDrive), this Dropbox works better for me. - with certain package, you have the option to only keep your file ONLINE. Very helpful for me, it saves my storage.

Pros

1. It's flexible, you can have it online, or offline. 2. It's reliable. I've never experience system down. 3. It works well across platform. I use it on my mobile, tablet and laptop. All works well. I've been using this app more than 5 years.

Cons

It's a bit expensive. The price you see now on their website is the new price. Before, they had the cheaper price. After several years using this service, they increased the price. However, they fairly added the features :) which is helpful. The downside is, you didn't have the options anymore to use the cheaper package with the less price.

Reasons for Choosing Dropbox

DropBox is more neutral, and it knows exactly the features I need. - work across platform, even on the web. - the price is not that cheap, but it's still make sense - so far, I don't have any problem with the server quality. My data is safe there.

August 2020

Jeanne from Mutual Dance Theatre and Arts Center

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

August 2020

Love it, hate the price

I love it!

Pros

Love the functionality and custom settings. Love that I can choose not to sync or “online only” folders. Love that I can connect my personal account to my business account. Love how much space we get. Love that we can use Dropbox as a server for our small org. LOVE LOVE LOVE AND NEED the automatic saving / versioning. This has saved us so many times. This is the main reason, along with using it as a file server, that we pay for Dropbox.

Cons

The price is very steep in my opinion. Many people I know and work with do not use Dropbox because of the cost. It drives me absolutely insane that business requires at least three users. That’s insane to me! Insane. The other thing that is very troublesome is that it doesn’t automatically lock files when you’re working on them and someone else opens the same file. It has some integration that sometimes provides warnings through Excel, but other file types are completely at risk of having conflicting copies. This is very tricky for the non-tech savvy and it is a weakness. Most of what I love comes with the paid version. As a free product, I can see it annoying people as they near their limits.

Reasons for Choosing Dropbox

We tried so many alternatives because of Dropbox’s price. We ended up liking Dropbox’s features the most. I can’t remember their names, though.