About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include host controls, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access and content management.

Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. The Enterprise edition offers a dial-in feature, which enables teams to join meetings with...


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Supported Operating System(s):

Web browser (OS agnostic)

10,510 Reviews of Google Workspace

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7,786)

7,786

4 stars

(2,170)

2,170

3 stars

(428)

428

2 stars

(59)

59

1 stars

(67)

67

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10510 results

February 2021

Bart from Accurat

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

February 2021

The easy all-in-one collaboration suite

Google Workspace is an affordable solution for our team to make sure we can focus on the job and have everything at our disposal without the need for an IT team to manage our infrastructure or account management.

Pros

Google Workspace was our go-to-choice when moving away from a Microsoft environment. It allows us, like no other of its competitors to: 1) collaborate with ease As we work together on documents all the time, it is really easy to have Google's suite of tools at our disposal with a generous amount of data. 2) setup & onboard new users without hassle Adding new users, even temporary account for students is really easy. Sharing previous docs, an onboarding map and the likes is done with almost no effort. 3) manage rights & permissions Managing users and adding them to subsidiaries or managing individual rights is straightforward.

Cons

At first, the 100% webbased solution, was not fully trusted for users when going offline. But Google has come a long way improving towards a solution that works perfectly on and offline. Chromebooks that enter the domain are treated automatically as 'managed' by the organisation, which limits some functionalities even when this is not intended. It is a minor downside however and actually makes sense to do it this way.

Reasons for Choosing Google Workspace

We were already using google products for some time without the workspace behind it. Switching to full time use was the most natural choice.

January 2021

Tiffany from Randstad USA

Verified Reviewer

Company Size: 10,000+ employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2021

Indispensable tool set, especially in an increasingly remote/virtual workforce

We do everything in Workspace. Other than our ATS, all of our day to day communication and documentation activities are performed on Workspace, we have all but gotten rid of Microsoft and Zoom

Pros

Each app is seamlessly integrated into all the other apps. Communicating with my team, collaborating on deliverables and documents, calendar management, video meetings and email literally all in one place. Workspace has significantly sped up work flow, I never realized how much time it took to do the little things like attach documents, create and send video meeting invites, and waiting on my teammates to respond to emails or other chat systems. Having everything housed in Google means every tool you need can be accessed in the same tab, making it almost impossible to not see a new email or chat to come through. These things might sound silly, our production has sped up so significantly since switching from several different software and applications to Google Workspace.

Cons

There aren't a lot of cons really, but if I have to pick something, I'd say it is a little confusing starting out when people refer to Hangouts vs. Meet vs. Chat vs. Duo and things like that just because all of them pretty much share different combinations of the same messaging, video chat and/or voice calling functions. Google is consolidating all these services into fewer apps (which are included in Workspace), and apps that will eventually be unsupported (like Hangouts) are still functional and being slowly fazed out, so this isn't even really much of a con.

Reasons for Switching to Google Workspace

Cost and efficiency are the main reasons we switched. We also stopped using Zoom for video meetings because Meet is so automatically integrated into Calendar and Gmail that it just made sense.

February 2020

Aaron from Colorado Computer Care

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

February 2020

G Suite is powerful, flexible, and customizable; but clumsy and unintuitive

I use G Suite primarily to host my business domain's e-mail via Gmail; however I rarely use the Gmail interface directly as I use a local email client. A number of my clients use G Suite for nearly all their office needs - including email, Google Apps, and Google Drive - but not a single client is truly happy with what G Suite has to offer.

Pros

G Suite is extremely comprehensive, providing everything from e-mail (Gmail) to cloud storage (Google Drive) to office applications (Docs, Sheets and Slides). An organization can effectively use G Suite for nearly all of one's offices needs. G Suite has fantastic collaboration tools - especially when multiple people are working on the same document. In addition, G Suite's admin console allows for some impressive tweaks and customizations.

Cons

G Suite's interface is beyond clunky, especially when it comes to the Google Apps side of things. Using a web browser to work on a spreadsheet (Google Sheets) can be a lesson in frustration, as a good chunk of the interface is taken up by not only the web browsers interface, but various unnecessary items within the Google Apps interface. In addition, delving into any of G Suite's backend settings will take you down a rabbit hole of complexity and confusion.

Reasons for Choosing Google Workspace

G Suite is overall less expensive than Office 365, and also has fantastic non-profit pricing (as in, it's free for your entire organization). With that being said, I have used Office 365 with other clients who choose not to use G Suite; and many clients use G Suite in addition to Dropbox for cloud storage.

January 2021

Tyler from DCP Architecture PLLC

Company Size: 2-10 employees

Industry: Architecture & Planning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

G-Suite is an easy pivot into the business world for new companies.

G Suite made setting up a business very easy. I don't know of an easier platform that is so familiar and painless to setup. It took a portion of a day to tie in the domain name for email, get the accounts setup, create signatures, format a mailbox and get rolling sending people my new email. It was great. The integration of Google Meets was a good addition that responded to the evolving marketplace of remote visual meetings (and at least for now it's free, which is also a great bonus).

Pros

Being a consumer Gmail user makes the step into G-Suite very easy. The interface remains the same, so you get all of the well-known advantages of gmail as a base to start with--which is great. Beyond that: the setup and management is easy, adding and subtracting users is a snap, the labels for organization is very useful, it ties apps like Docs, Calendar and Drive very well, and it's cost effective.

Cons

I would like to see the Suite continue to evolve to offer things that a business can utilize that a basic consumer might not. Google has a lot of competition to work with, people who have tried this and have examples out there to see what works and what doesn't. Specifically, some more nuanced aspects of filing / archiving, archiving an entire folder of emails to individual PDFs for record to free up drive space, sorting moving Sent emails the same way that the Inbox works. I'd also like to be able to save emails, but ditch the attachments to lower the weight on storage space.

Reasons for Choosing Google Workspace

G-Suite was a familiar package that I knew as a consumer. I had also tried G-Suite at another company and saw how easy it was to integrate me as an independent contractor into their system. From there it became an easy solution.

Reasons for Switching to Google Workspace

I had some experience with Office 365 as part of a GoDaddy package when I secured the domain for my company. It was okay, but access was harder and it seemed more clunky/less intuitive. It was also notably more expensive.

February 2021

Norzihan from Maxis

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Has everything for online collaboration

The best experience that i have with collaborating software is with Google Workspace, I can get my work done everywhere thanks to easy access to all the software under Google Workspace that are reachable over the internet. Spacious storage offered even for a free account really helping me managing my software cost.

Pros

From document creation to email management, Google Workspace has everything covered and there are numerous integration of software that can be paired with this workspace. Collaborating with others definitely a piece of cake as everything is easily sharable as long you given access to them to using your content.

Cons

It is so difficult to get hold of their customer service. I need to wait hours to get hold of their customer care from the live chat and the only option i have is to opening a support ticket from the email, which takes days for them to replies back. That is the only thing that make me frustrating with google product.

Reasons for Switching to Google Workspace

More feature and tools available from Google Workspace.