AroFlo Software


 

AroFlo is a cloud-based job management solution that helps businesses automate the job management lifecycle. It is suitable for companies of all sizes in industries such as electrical, HVAC, security, construction, data networking and more.

Primary features include service management, invoicing, purchase order management, job management and scheduling, project management and compliance management. AroFlo helps users to manage job and project lifecycles, starting from the initial query through scheduling and invoicing.

AroFlo provides tools that help users manage scheduling, job estimating, contractors, GPS tracking, timesheets, inventory, assets and facilities. The software offers integration with Xero, MYOB, Reckon, QuickBooks, Saasu and eWay.

AroFlo is available with monthly subscription pricing. It is compatible with Windows, iOS and Android mobile devices. Support is provided via phone and email, through video tutorials and an online knowledge base.

 

AroFlo - Calendar
 
  • AroFlo - Calendar
    Calendar
  • AroFlo - Branded invoice
    Branded invoice
  • AroFlo - Mobile app
    Mobile app
  • AroFlo - Purchase order
    Purchase order
  • AroFlo - Mobile service management
    Mobile service management
Supported Operating System(s):
Web browser (OS agnostic)

51 Reviews of AroFlo

 

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Software Advice Reviews (4)
More Reviews (47)

Showing 1-4 of 4

dan from the big issue
Specialty: Construction manager
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

very limited options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

as an accountant I need integration, without perfect integration, the product IS NOT A SOLUTION.

and such you can skip it altogether.

Pros

very basic well it has very little use, or the way i hear people call it: "one big spreadsheet" ..

Cons

will not integrate the right way to xero
it wil take forever to update
glitch will ignore your work

Review Source
 
 

Chris from Paramount
Specialty: Electrical/teledata
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Terrible customer service, terrible prehistoric browser based product that never evolves

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do yourself a favour and avoid this product for the longevity of a business. The is nothing worse than investing all your time and effort to setup the product only to find out later it's limitations of which you told did not exist forcing you to continue on with the product until you can allocate funds and resources to make the jump to yet again another product.
You will find in the short term the product will do as you would expect if you've never used any cloud based products such as this, however, do your research as you'll soon find products that offer so much more for less or of the same value providing far better value for money.

For the record, we as a business have been using Aroflo since 2013. A product that hasn't evolved in the slightest since then.

Pros

I wish I could list a number of PRO's for this product, but unfortunately any that I list would be the same as any other product of similar nature on the market. It's a shame there isn't one area this product excels at allowing me to state specifically.

Cons

Customer service is terrible.
Don't get me wrong, those in the position to help do their best to help you....when they eventually return your support e-mail or call. Furthermore, even when you prove to them they have bugs, errors or the server the software is hosted on is unreliable, they completely deny any responsibility and throw it back at you as your problem, effectively treating you as if you have no idea what you're talking about.

- Server reliability is so sporadic. There are periods during the day where the connection drops as you go to save a quotation thus forcing you to completely re-write it or save it momentarily which resets your page back to the top rather than back to your work space. It can also have periods where it is completely slow.

- Forms and functionality of the forms is so limited and difficult to use that I've even had their support staff have to create forms EXTERNALLY to upload because they couldn't even achieve a result that is otherwise simple.

- Browser based product. It's 2018 and we have a product that is slow and limited to all the issues that are presented when bound by a browser. There is no true offline mode. The software relies on you to take note when your signal drops out and select the offline mode for it to work which is unrealistic in field
service and a prehistoric method of doing things.

- Price point is on par with other products, but functionality and limitations along with all their bugs suggests the value for money is not there.

- Updates. A real pet hate for our business is having a product who's functionality and design changes so dramatically without notification. Menu's get relocated, colour scheme's change on you forcing you to change them back manually and a magnitude of other changes are made over night forcing you to find out where they've been made and what you have to instruct your staff to do differently before they start operating.

- Mobile optimization is near on non existent. The field app functions and operates as it should, however, the office login is not optimized what so ever meaning you cannot even do a quotation through it along with operating your business on the fly; everything is forced through the field login.

Review Source
 
 

Paul from The Big Picture
Specialty: Electrical/teledata
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Fantastic tool that keeps improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has really assisted in getting everyone to follow our process and checklists. It makes it wasy to see when this has not been done enabling process review and improvement.

Pros

The support provided for this product is great. Very responsive and solves most issues over the phone. Where things are more challenging, they always get back to you with an answer. If it can't be solved then it is added to their list of program updates

Cons

It's reporting function is good, but I have found limitations in really digging deep. Would be really beneficial if it could show trends against KPI's rather than just points in time.

Review Source
 
 

Dan from Dragon Shield Smoke Alarms
Specialty: Other specialty contractor
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Fantastic tool for managing your business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I researched a number of job management software packages, trialled about half a dozen and AroFlo really came out on top for me. After migrating all of my data and using the software live for a couple of months now, I'm feeling reassured and extremely happy with the choice I made. Well worth it!

Pros

I was guided by a member of the AroFlo team to set up the software and migrate my existing data over. The process was paced to suit my needs and abilities. The software itself is very well designed with flexibility but specifically able to meet the needs of my business. They are regularly updating and improving the software. Support is very responsive and in general I've had a great experience with all of the staff I've had dealings with.

Cons

The monthly fees are a little high, making it an expensive option for a small business. Especially if you have less than 3 users.

Review Source
 
 
 
Showing 1-20 of 47


November 2018

November 2018

For the most part very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it for a property and access management tool. It may not be as it was intended but we have been able to make it work for us thanks to your customer support.

Pros

Ease of use to track project progress. As a manager I can check on the team's progress.

Cons

Invoicing isn't straightforward and the integration with Xero isn't as clean as it should be. The invoices take a while to get done.

When the invoices go into Xero they change the format and we can't use our auto reminder feature to send out a new invoice as it doesn't match the format of the original. Very time consuming.

Financial reporting isn't great and we have a terrible time doing WIP.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product.
We have several upcoming webinars scheduled to assist users with different areas of our system.
AroFlo Advanced Reporting may be of interest, check it out here https://aroflo.com/webinars/

 

Zackary from Youfoodz
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

AroFlo Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reporting has been an excellent tool

Pros

The simplicity of the program, it's as simple as following the bouncing ball

Cons

Lack of restricted permission for users of different levels

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for your review, your feed back is very much appreciated. You may not be aware that we released an update earlier this year that enables you to set your own permission groups; https://aroflo.com/features/user-permission-groups/. This gives you control over what users can see and do in AroFlo. Have a look at our documentation; https://aroflo.com/features/user-permission-groups/ . If you need some help setting it up give our Customer Service team a call and they will be happy to help you out.

 

Zoe from Global Cabling
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to collaborate and upload project information to share with other staff. Easy to track who has made changes to documents/email records.

Cons

Email integration is shaky and doesn't always send/receive. Recommended/requested improvements or reported errors are not often attended to.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product.
We recently put significant resources into improving our email system within AroFlo and believe it's much more robust.
If you experience any new problems it would be most appreciated if you could report these issues via the AroFlo help menu, https://help.aroflo.com/display/office/Submit+a+Support+Request

AroFlo receive a significant number of requested improvements on a daily basis. Our management team process and collate these requests, prioritising based on severity, impact and popularity and allocate resources based on that process. Reported bugs are always investigated and actioned based on priority, high impact issues are always actioned ASAP. If you an issue that you consider high impact please contact our Customers Service team as a matter of urgency.

 

Julie from Water Infrastructure Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Aroflo fans

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AroFlo has allowed us to completely manage all aspects of a project in one place. It also has given increased financial knowledge of costs and profits, simply and immediate.

Pros

Aroflo is easy to use, training was great videos and manual are comprehensive and support is amazing.

Cons

There are a few minor inputs but nothing important

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product. We appreciate the feedback and input from our customers.

 

Hayley from Able AES
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Very Customisable Job Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Instant update of jobs at our finger tips is vital in our business and is achieved through Aroflo.

Pros

Online chat support is great with limited to no wait time. Software is customisable to suit all different work types for our business. Practicality is great with automatic import of supplier invoices and work orders.

Cons

Emails get bounced/blocked with the notification address and there is no alert sent to us in a timely manner and occasional never. Aroflo can run slow at times, separate to our internet speed. Some report filter functions are not flexible enough.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review AroFlo.

 


November 2018

November 2018

Quality software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system has made us much more efficient.

Pros

System is easy to use, customisable and flexible

Cons

Nothing really, has all the features we required

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product.

 

Ian from iWILL Building Management Pty Ltd
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

My admin team for my small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having to hire an admin role. I can be responsible for the management of my day, week and month.

Pros

Very easy to use.
Excellent training service.
Saved me have to employ and admin person.

Cons

Unable to easily send emails outside of AroFlo to my task.
Would like to see time conflicts without having to get out of the task and view timesheet.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for your review, it's always great to receive feedback from our customers.
We have recently put significant resources into improving our email system within AroFlo and believe it is now much more robust. If you could report any new problems with email service in AroFlo it would be much appreciated.

 

mike from hilton locksmiths
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

AroFlo use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we are much more able to keep track of past and present tasks. with the document storage , our field users can access anything they may require for different sites, from JSA's to certification documents or even ID cards.

Pros

it keeps everything in order and at your fingertips

Cons

it can sometimes take a while to navigate to what you want.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product.

 

Ian from Ian Bathgate Electrical Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Under control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have got rid of all my paper job sheets yahoo

Pros

I have all my jobs under control and I feel organised

Cons

When a purchase order goes wrong, it is hard to get it back into the system

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product, your feedback is most appreciated.

 

Suzy from Scope Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Aroflo's Flexibility its greatest selling point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

But the easy of purchasing materials, and allocating costs to multiple cost centres within a project and the real-time tracking of all expenses make Aroflo a useful tool in our business that seamlessly integrates with our accounting software, providing a system of tracking and cross checking costs for our team, in the office and on site simultaneously.

Pros

The flexibility of the software to accommodate such a variety of business models and expectations, and the ability to update information as circumstances change means that costs be captured per task, per project, or per business unit, and materials amended should situations arise that require it. Invoicing can be as simple or as detailed as circumstances require, and reporting includes both standardised and custom reports.

Cons

However the reporting while comprehensive needs to be set up very particularly in the case of custom reports to ensure there are no items missed or duplicated.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product and share the benefits you have experienced with AroFlo and your accounting integration.

 

Pam from KERNBROS Earthmoving
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The complete package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Whilst is it a bit time consuming to set the system up - AROFLO has resulted in many efficiencies.
1. No requirement to send multiple emails to our crews about their allocated jobs.
2. It can INVOICE directly from the Scheduling System
3. Ability to upload photos directly into the allocated job and save them.
4. The ability to then share the photos with our clients in one email.
5. Running reports is so easy.

Pros

The ability to update load photo evidence of our jobs and to invoice after the job is complete.

Cons

Inability to drag and drop plans from Outlook to AROFLO when using CHROME

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product and share the benefits you have experienced within your business.

 

Rhonda from Stanke Electrics
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Aroflo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall i would say our overall experience has been positive and it has enabled our staff to become far more efficient.

Pros

The ability to talk to a PERSON when we need help
Ability for the staff in the field to access documents and jobs as required, ease of interface with Xero.

Cons

The need to go day by day when filling in public holidays or leave in a timesheet - there is no option for management to use a bulk entry

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: November 2018

November 2018

 

Thank you for taking the time to review our product. We're pleased to hear our system has improved the efficiency within your business.

 

Robert from Rhima Australia
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

AroFlo used in a field service environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.

Pros

It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.

Cons

1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process.
2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van.
3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish.
4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product we will pass on your feedback on to development

 

Richard from Get Lopped
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

AroFlo Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Very satisfied and would definitely recommend using them

Pros

Very easy to use and very realiable. Reporting allows you to see weekly revenues with ease.

Cons

Not being able to create custom fields with the same name as previously archived custom fields

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product

 

Nick from Scope Air Conditioning
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

All Encompassing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reducing reliance in other office programs and producing all electronic documentation with AroFlo

Pros

Modules covering all aspects of the business

Cons

Complicated customisation of quotes and invoices

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product

 

Tate from TDP Mobile Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Tates review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I am very happy with AroFlo, I am very picky about how everything is going to work which is this far working out well. However I do very much get the feeling that you only get out of AroFlo what you put in and in speaking to several people (non referral from you guys) I now know they are not seem aware they are not using the system optimally. Austlift for example we work with and spoke to, they have setup the system with only one business unit despite having outlets in most major Australian cities. The reason I know this is when we spoke to them, they complained that they couldn't tell which state the stock was in when looking in the system. Maybe calling clients once they are setup to ask them about issues would be advantageous to you guys so you can make sure there people are getting the most out of the system and therefore be happier with it.

Pros

The ability to customise the way most things operate, to adjust what AroFlo does around the business rather than the other way around. The layout is easy to understand and use. Customer support is great, being able to call and get an answer is the best feature, just getting an answer quick makes life so much easier. I also use the live chat quiet a bit for less complicated questions.

Cons

There is some areas of AroFlo that could be more automated or have the options to be. For example you already have an arrived on site checklist item most the time there should be an option for this to automatically change job status to 'in progress' as techs often seem to forget. Also the custom form being a bit smarter would be great, the ability to have the answer to questions alter the other questions asked later on or even change the default print layout.

Doing something about jobs with multiple order numbers would be great, we can be doing 7 services at the moment and each have a different order number, so we have to create 7 jobs. If there was a way AroFlo could manage this situation better it would save us a lot of time. Wether there was a easy way to clone task info or have multiple orders and invoices from one task.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product we will pass on your feedback on to development

 

Amy from West Air Conditioning PTY LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

West Air- Amy's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The people are always friendly and easy to converse with, the system is easy to use. The Techs love the ability to be paperless and it has simplified their jobs dramatically. Changing over to Aroflo has been the best decision we made.

Pros

How easy it is to use and if you don't know how it is easy to search and find it. The tutorials were also awesome. I could figure out how to use everything and do everything in my own time with the ability to pause and replay.

Cons

Sometimes the view seems so busy but we need to see all the info so nothing can really be done about it.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product we will pass on your feedback on to development

 

Gill from DCM Plumbing & Drainage Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The best all round solution for trade businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have loved using Aroflo because it's made my life easier by having everything but our final accounting done through it. Having the guys timesheets, inventory, real time scheduling, reporting and compliance all kept within the one package has meant that running our business has become a smooth machine rather than the paper trail of double handling it used to be. We've been able to go completely paperless by using the system with 2 screens which has also been great. I was sold within the first year when we more than doubled our turnover just by billing out the time we were actually on site! We also receive payment on completion of all private jobs which means zero bad debts, all because we can see exactly what's going on in our business at all times. And last but not least, the support team at Aroflo are exceptional in their patience and effort at resolving any issues that arise which has been an absolute essential element of our experience using this system. Keep up the good work!

Pros

The scheduling was the biggest game changer for our business, just being able to colour code our tradies, move them around, swap jobs and see in real time where they are so that adjustments can be made quickly when jobs go quicker or slower than expected. The fact you can access Aroflo from any device with an internet connection is also such a good benefit

Cons

Back in 2011 when we set this up there was very little help with regards to setting up invoice and quote templates and that took a long time to get right at the outset and so delayed implementation considerably

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for your great review, things have come a long way since 2011 we are so happy AroFlo has made such a big change to the way you run your business

 

Dennis from Pro Security
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Streamlining Processes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once you are familiar with AroFlo it gets easier.

Pros

It is web based and can be accessed from anywhere. Able to track jobs in detail and keep track of employees

Cons

Looking up certain things take a bit more time. Time sheets print format.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product

 

Nathan from SMS Security
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

AroFlo Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We've been able to achieve a few key things in the short time we've been using AroFlo:
- Better communication. The Sales Team no longer have to wait on the phone to check job progresses, and our Service team no longer have to chase Sales for paperwork or plans!
- Easier access to previous jobs/attendances for our technicians. In the past we'd have techs at a job with no clear notes relating to the site. AroFlo has 100% fixed this! It is also easy to add new notes or photos
- We've come a handful of steps closer to paperless
- Our entire team has quickly embraced this and now runs with it like we have had it forever. This is a huge improvement on our previous provider, who we were still trying to figure out three years in
- The team at AroFlo have been immensely helpful and patient the whole way through. Special mention to rep who aided in the initial set up, put up with our questions and came up with smart solutions to some of our specific needs.

Pros

Being able to run a job from initial contact, to quote, to follow up, to booking and completion, by multiple different staff, all in the one platform. Soon we will even be operating our invoicing direct from AroFlo. This has massively improved our efficiency, time to sale, and inter-operabilty.

Cons

The Field interface does miss some key elements. While it's been condensed to operate on phones/tablets, I wonder if it could've been a little less condensed and still work.

Review Source: Capterra

  Response: AroFlo, AroFlo

Date: October 2018

October 2018

 

Thank you for taking the time to review our product and giving us a great thumbs up we are pleased we have been able to help your business