Onware Software

4.08 / 5 (36)

About Onware


Onware is a cloud-based contract administration solution that caters to businesses in the construction industry and provides them the tools and functionalities to create, manage and distribute project documents across departments. Key features include project administration, scope change, submittal review, information requests, site review and payment process.

Onware’s project management module includes automatic alerts that notify users when they need to manage and accomplish tasks associated with their projects. The solution also offers a company directory, a person (or user) directory and a project list. Additionally, it includes a file list feature with role-based access restrictions.

Onware’s scope change module includes changes (PCN/CCN), change orders, quotations, consultant recommendations, unsolicited change requests, change directives and more. With various customization and setting options, Onware can be configured to meet various projects requirements.

Services are offered on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

36 Reviews of Onware

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

4 stars

(12)

3 stars

(9)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 36 reviews

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June 2017

Peter from IBI Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

We have been users of this software for the past 5 years, its ease of use is it's key selling point

The use of this software package eliminates duplication of parallel document tracking that previously occurred with conventional documentation processing. This tracking process is now updated in real time as a function of the database software.

Pros

We utilize and access this software during Construction Progress Meetings from applicable sites. Having the software accessible with real time updates and universal web access through site infrastructure is invaluable.

Cons

I find it inconvienient to not be able to see/print all the linked documents, without having to drill down into the various documents and print hard copies or create a compiled PDF. We have identified this shortcoming to the software in the past, and were advised that this function would be added in future updates. Hopefully, the next update will include this requested function.

June 2017

Christine from DIALOG

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Overall my experience is good.

Pros

Documents stored in one location and tracking of each document is barred none the best reason for Onware. The favorites buttons are useful. Customizing our own forms is amazing! Although this doesn't pertain to software, Onware help support is excellent.

Cons

Main menu in v9, in my opinion, is not helpful anymore, I find it confusing. I preferred the previous straightforward main menu that captured my 'to do list'. I dislike the viewer screen and not having the capability to copy text from a previously issued document. New users have a difficult time setting up their account and I'm not familiar with the steps they require to go through therefore I cannot assist them. Many non-internal Onware users are just waiting for an excuse not to use Onware.

September 2018

Rosemary from GEC Architectures

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

September 2018

A software program that many Engineers and Architects dislike

There are many more features within this program that my colleagues, consultants (Engineers of many disciplines) do not like that there is no room to express it's pitfall. This program was created by those I believe working at the University of Alberta, who in my opinion do not have the full depth of the contract administration process. The program they have created is a small window of what they understand in the construction and architectural industry.

Pros

That it is a cloud-based program that you can log in to online.

Cons

The linked documents is an annoying features in that if you pdf a document such as a quote or change order, it shows up on the document as "attachments" which are not attached to the pdf document. The link is very sensitive, if you hover near the link a new window opens up.
RFI: If you are a contract administrator, sometimes you are not always notified via email when a consultant has responded. But before that, the notification does not indicate if the RFI has been sent to the consultant for review or not. The worst is if you pdf the entire RFI with the responses for your files, it can be an unneccsarily 2+ pages long because of poor formatting features from the developer. This features applies to shop drawings as well.
Change Notices: has field boxes to write out in to generate forms. However this is not always a good idea as contract administrators have our forms with the legal description and fine print. So in turn we have to attach our own forms on top of copy and pasting the verbiage in the field boxes. This creates double the work and when all pdf'd together, creates more paperwork for the contractor and client.
Email notifications: serve little information as to what the notification is in regards to.
Submittals: The use of the word "Conforms as Noted" is not a widely used term in the construction industry. Typically it is Reviewed as Noted, Reviewed, Revise and Resubmit, Rejected, Not Reviewed, Information only, Records only - most of these terms are not used.

June 2017

Steve from DIALOG

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

June 2017

I find the system useful and easy to find stuff when the user submits it properly

Pros

Keeps everything under one roof. Can send large files in one issuances compared to through email. Works best if contractors use it as well.

Cons

Contractors are not willing to change from their system to ours. Makes us have to enter the things we receive from them as they won't do it. When returning submittals back when they are revise and resubmit, we keep them open to keep a record of upcoming revisions we should be getting. Although it just says open in Onware and counts against us as not done yet even though we are waiting on a revision from the contractor. A button for return and aviating a revision would be nice as we only have issue or return.

June 2017

George from DIALOG

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Learning the use of the modules was an issue as it was not always as intuitive as expected

As a large design, it provides a secure file/data storage system, that is auditable and accessible from anywhere.

Pros

The ease of sending out communications is less time consuming then the standard paper/ email work route. Having the ability to produce reports out of each module is very helpful. Having all contract administration documentation stored in one location and being accessible online, from anywhere, is very helpful.

Cons

It can be difficult to persuade contractors and other consultants to use the program, as they usually have their own software they are using. An interface with 'other' common management software would be a great asset. Better utube learning videos would be helpful. More intuitive interface/documentation would be helpful. Ability to customize report outputs would be helpful.

December 2018

Katelyn from NORR

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Onware Review - no more searching!

Work flow has increased! And it's wonderful knowing where each documents sits & whose hands it is sitting in. The overall experience has been positive, once we understood how the software worked and what its limitations were.

Pros

The software provides a clear work flow, with excellent document control aspects (date stamps, etc.). Interface is fairly user friendly and the linking of documents is fantastic- no more hunting for all the pieces!

Cons

The software was re-formatted to suit what our team needed, but with that came a lot of unexpected bugs/work-arounds until the next scheduled software version release, which could take a few months. There are situations when technical support is needed, however there is a time difference between where support is located and where we the users are located.

June 2017

Matthew from DIALOG

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

The new Onware has a few kinks, but overall is much sleeker and faster than the old one.

A centralized program that is relatively easy to use (as far as proprietary software goes), that seems to be fast, and rarely experiences outages.

Pros

It's faster. Looks nicer. Things are easier to find, and descriptions of functions and buttons are better. One centralized Onware for all products is nice too, instead of each company having their own Onware.

Cons

No option to edit history items in Submittals once they've been sent, or via them individually (except the "View" option, which is a bit clunky).

The "Send" button in Submittals confuses a lot of people. Maybe it should be changed to something like "Next" or "Proceed"? Just an idea.

June 2017

Micheal from Stantec

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

Takes some getting use to. Learning all the tricks & tips. But when you do, I find it very useful.

Contract Admin organization

Pros

With a good pdf editer, it's very efficient for marking up and returning shop drawings or RFI, sketches. Also, no remembering who get sent what. Process your document, shop drawing, Site Instruction, etc. and issue. With the distribution set up properly at the beginning, all who need the information, get the information.

Cons

Pull down menus and text boxes. When scrolling down in either of them, when you get to the bottom, if you go 1 click more than the last item, the pull down will close and the entire page scrolls. It needs to be set up so when in a pull down menu or text box, the it and the overall page are locked. Until you pick your choice or click outside either area, the page will not scroll away from you.

June 2017

Luda from Kasian Architecture Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Useful product for engineering and construction companies.

Time saving, reporting, clarity of documents flow.

Pros

Time-saving, flexibility to work anywhere just need an internet connection, data flow between documents. Searching and documents filing. Reporting. Ability to build companies including all fixtures (electronic signatures, company logo etc.). Predefined emails subscriptions. EXCELLENT HELPDESK SUPPORT!

Cons

Only one thing I would love to have is its contract title indicated in the body of financial documents. We are awaiting Onware 9 to provide the ability to create own documents layout if required. Hope the fixture will be captured.

July 2017

Henry from City of Edmonton.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Accurate and reliable information and processes.

Consistent project digital filing, for project data. Cross project reporting on similar types of projects.

Pros

Easy of use, accessible within WiFi range. As an administrator access to view, other project user groups, to determine status of processes, on site and live. Easy report generation for financial and reason code reports.

Cons

Frequent updates. Password set up for new project and new users within a project can be a little labour intensive, if project have multiple turn over of personnel - longer term project -+30 month projects.

October 2017

Ken from HFKS Architects Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Aids in managing documentation and tasks. Helps speed up the process of Change Management.

Generally saves time when processing a Change once the CCN/PCO/NOC has been issued and reduces errors in copying of information between documents. Central archive and auditing is quite handy.

Pros

Document control with task assignments. Central location for all contact information including auditing and reporting

Cons

Not all contractors, Owners, or consultants embrace the use of Onware which in turn creates more work administratively. Seemingly simple but at times challenging set up of email subscriptions.

June 2017

Phil from DIALOG

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

The software is intuitive and everything is easily to search for things.

Pros

It is a very effective database for project communications and document controller. The web based software allows all project participants to have access and up to the minute love project information.

Cons

The software is setup to restrict access and modifications to items that have already been issued which while great for auditing document trails, it causes grief trying to fix/revise a document that has been issued with a error or missing attachment.

January 2017

Dale from KENNEDY

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Looking Forward to an Even Better Experience

I have been using Onware since version 7 and it has made my life as a contract administrator very manageable. As the team lead for the CA Team at KENNEDY I wouldn't want to try to handle all of our projects any other way. I'm looking forward to all the new features in version 9.

Pros

-Control of documentation for projects
-Configurability
-Collaborative nature of software

Cons

Some of the features and interfaces were not intuitive but that appears to have been resolved in version 9.

July 2017

Amy from Kennedy Architecture

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

a platform for communication

Correct construction documentation.

Pros

It's makes the construction documentation traceable, and keeps the communication continuous relate to specific subject.

Cons

It's difficult to search information, like a project list for someone.
Word editing function need to be improved. It's not functional when making a site visit report, first it's too slow, second, it's not easy to have word and picture together.

June 2017

Miranda from DIALOG

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

Overall, great software for all documentation.

Pros

Easy to learn and to use. Great for time tracking of all items, and audit feature to determine what happened to missing pieces. Awesome customer assistance.

Cons

Contractors have too much access to documents that have not been issued to them. They should not see documents that are only initiated or RFI responses that have not been returned to them, as this causes a lot of confusion.

June 2017

Verness from DIALOG

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

June 2017

At first it seemed very difficult to use; however, the more I used it, the easier it was to use.

Pros

Having an archive of data, especially shop drawings have been a god-send. Archived information is costly and being able to find archived information is extremely useful for any project. It is also helpful to have the information available without having to recall `backups, restore or search using old `methods.

Cons

Rollouts always present unique problems...better user communication would be helpful at the `grass roots level. I understand that this is more a company issue perhaps than a more high-level issue. The last big roll out, I believe went so much better. I am slowly transitioning out, so I was not as involved with Onware this time around...but when I got my new log on credentials, etc...it was pretty seamless.

August 2016

Dale from KENNEDY - Architectural Design

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Well Researched Collaboration Software

I use Onware on a daily basis to perform contract administration on large and small construction projects. It has given me the power to move information quickly, track everything, and keep all the project participants current with all the information in one spot accessible to everyone. This software has helped prevent me from being the bottleneck for information on my projects. There is a large construction project management component to this software as well that was developed with a subsidiary of Turner Construction.

Pros

Excellent Customer Support
Excellent tracking and information management
Access everything everywhere through the cloud
Automatic email notifications that are nearly infinite in their configuration
Third party tracking ends arguments over timing of submittals and RFI responses

Cons

There are some features in the bidding and negotiation portion that are not developed. They are working on this and it should be resolved in the then version.

December 2018

Celine from HFKS Architects Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Construction documentation management

Once you learn how to use it, it's quicker to process our massive amounts of documentation.

Pros

No need to format forms, just write in the fields and Onware generates the forms

Cons

When writing minutes, the new task button and Select an Action field remain at the top of the page. It would be fantastic if it would slide down the page as the tasks get added.

June 2017

John from Kasian Architecture Interior Design and Planning Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Onware has streamlined the process for the whole construction administration team.

The software enables me to keep track of documents and status. I know who is responsible and how long they have had it.

Pros

I like how Onware links documents together, tracks documents status, and keeps things from falling through the cracks.

Cons

I am not satisfied with the document viewer, and markup window. I find it to small and difficult to work with.

June 2017

Tannis from Dialog

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Good training available if needed. Updates are rolled out with a small training session.

Pros

All project related information is in one place and allows all users access at the same time. Can be accessed with an iphone from site.

Cons

Sometimes errors are generated and there is no explanation, or proposed fix. When doing a review/comment you can't even escape the screen until the program decides it needs to exit.