Smartsheet Software

4.43 / 5 (1,446)

Our advisors have recommended this product 3 times in the last 30 days

About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking.

Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resourc...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

1,446 Reviews of Smartsheet

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(778)

778

4 stars

(528)

528

3 stars

(117)

117

2 stars

(17)

17

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1446 results

December 2019

Melanie from MedPOINT Management

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Versatile and Powerful Tool

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.

Pros

- Ease of Use - No need to involve programmers to create custom solutions - Versatility - customizable sheets and dashboards for different departments and needs - Support - AMAZING user forum, help pages, support department

Cons

Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

December 2019

Cecilia from SPIE

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Awesome software

I love Smarsheet because it made my work easier. Now I can have collaboration from my entire company and get fast results.

Pros

-easy to use and costumize -more than one user can modify simultaneously -you can add your company's logo -you can set group and individual reminders - Cell history, which can tell who and when it was modified. -different views: calendar, grid, card, and Gantt

Cons

- not all reminders can be set with time to remind - can't add a conditional formatting based on time - if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.

Reasons for Choosing Smartsheet

More options and could be tailored to our needs

April 2020

Joel from HairClub

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Smartsheet to the rescue for my project planning!

I love the product. I built many dashboards for many projects and adoption was growing within the company, but the cost was higher than other software. It should compete with Microsoft Planner (0$) and Microsoft Project Online (10$ a month)

Pros

I love that the learning curve is so low. This helps the adoption rate within the company

Cons

Could be much easier to integrate with Microsoft Teams for example

Reasons for Choosing Smartsheet

It has many more features for Dashboarding than Asana does.

February 2018

Myca from United Methodist Communications

Verified Reviewer

Company Size: 51-200 employees

Industry: Philanthropy

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

2.0

February 2018

Multi-functional Tool for Project Management

One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros

SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons

SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

March 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

March 2020

Ultimate Flexibility

We have been so pleased with the software and use most options they provide including dashboards, spreadsheets, forms and resource planning.

Pros

The software is so custom you can do about anything with it. We do everything from incoming employment applications, managing projects to company ledgers.

Cons

I would love for the ability to use a BCC to email the spreadsheet directly, or other features however the feature set that they provide works really well.

Reasons for Choosing Smartsheet

This gave us a broader range of uses.