Aavaz Software


 

Aavaz is a call center software offers that offers an inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales, and customer support departments.

Aavaz is a cloud-based system that does not require on-site telephony infrastructure. It makes use of the business’s existing Internet connections and comes with an app for android mobile phones that allows remote employees to connect to the system regardless of their location.

The Aavaz system offers sophisticated dialer, PBX, IVR, voicemail and other standard call center functionality. It also includes functions to assist with agent training and performance reviews, such as Whisper, Barge and Listen-in. The software allows users to build their own scheduling system based on staff availability and weekly shift requirements.

Aavaz is suitable for businesses requiring only a few extensions but also scales up to include hundreds of users.

 

Aavaz - Dashboard
 
  • Aavaz - Dashboard
    Dashboard
  • Aavaz - Email template
    Email template
  • Aavaz - Inbound call alert
    Inbound call alert
  • Aavaz - Script template
    Script template
  • Aavaz - Report
    Report
  • Aavaz - Mobile app
    Mobile app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

3 Reviews of Aavaz

Showing 1-3 of 3

 

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Leilani Grace from The Results
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Aavaz on the Rush!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

this is efficient with small businesses online and in the call center industry. It is easy to use and hassle free.

Cons

it only has a 7 day free trial which I hope they can extend at some point so we can enjoy the full benefits of the service

Review Source
 
 

Jennifer from Jennifer Leigh Makeup
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Say goodbye to dropped calls!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I cannot say enough about the Preview Dialing feature included here - what an excellent tool to help facilitate transactions/conversation with the clients. Saves me the time from having to review case by case before reaching out directly.

Cons

Set-up was confusing at first but once the system was up and running, the navigation proved to be very user-friendly.

Review Source
 
 

Allison from Whitestone Acquisitions LLC
Specialty: Real Estate

August 2015

August 2015

Excellent Call Center Software. It was a game changer for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great integration with Twilio without any issues. It was also very easy to customize our campaign when we don't have a very common call center structure or product. Reports function is extremely helpful in keeping an eye on our call team.

Likes Least

It was initially a little harder than other on line software to figure out for the non tech savvy.

Recommendations

I learned that the support group makes a huge difference & Aavaz has an amazing team that will always take the time to assist. In my experience, Jessica really took the time to understand what our company does & our call goals. She offered advice on how to organize the leads. The reports function is also something that I believe far surpassed any of the other software I looked at.