Chime Software

4.39 / 5 (33)

Our advisors have recommended this product 28 times in the last 30 days

About Chime


Chime is a marketing and customer relationship management (CRM) suite designed for small and midsize real estate businesses. Chime provides team management features, lead and customer management and content management.

Chime sends automated alerts when a new lead is entered, and users can also configure automatic reply emails for new leads. Managers can use configurable assignment rules to automatically assign leads to specific agents. Email marketing campaigns can be set up for individual agents or an entire organization.

Chime’s content management system provides configurable templates and color schemes for company websites. Website features can include live chat between agents and site visitors, a property search tool and blog comments. Visitor activity on the site is tracked and reported in the CRM module. Users can run reports for lead sources, revenue, marketing ROI, web traffic and more.

Phone and email support is available, as well as mobile apps for iOS and Android.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

33 Reviews of Chime

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

4 stars

(7)

3 stars

(3)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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August 2018

Mary from Coldwell Banker Residential Brokerage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Serious Realtors' CRM

Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

Pros

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

Cons

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

September 2018

Marty from McKay Realty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Chime has chimed in our sales!

Our team has used Chime for the past 8 months and it has significantly improved our business. We have made our own suggestions for system improvement and have seen a good portion of those implemented so far. Our customer success manager - has been fantastic!! We have met face-to-face multiple times and he has kept us updated on our suggestions and has trained us in the great improvements that keep coming from this innovative company. Customer Service has responded to our needs in a reasonable time frame. We love the Smart Plans! We set those up and live on the Tasks all day and stay on top of all the critical transaction details for our clients. The recent ability to match properties to our prospects is expected to be a huge game-changer for the way we do business!

Pros

Smart Plans, Task managing, Lead capturing, Lead scoring, Lead managing, Property to Prospect matching, Website connection

Cons

Needs to allow for a given lead to be managed as both a buyer and a seller simultaneously.

November 2018

Molly from RE/MAX Boone Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

November 2018

Excellent for my busy day

We like the redesign, but don't love that it isn't as easy to quickly view someone's smart plans.

Pros

I love that I can leave the office and leave my assistant with the ability to see all conversations and client history in order to pick up anywhere I leave off. Chime is great for seamless contact and helping to remember the details on everyone.

Cons

It would be great if to be able to sort lists of contacts by date added. The tags feature also does not seem incredibly helpful without the ability to view all tags at a glance when looking at a list view of the clients.

August 2018

Neil from Coldwell Banker

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

The best CRM for Real Estate Professionals

Pros

We've had 3 different CRMs before Chime, and once we got Chime it was a game changer. We love the ease of use it brings and highly recommend it to any real estate professional. We use it both for our realtor business and our investment business as well.

Pros:
- ease of use
- seamless sync from web portal to mobile
- customer service is top notch

Cons

I don't really see any cons with Chime at the moment. It is not the cheapest product out there, but in life you get what you pay for, and Chime is worth the payment.

June 2018

Stephanie from Pearson Smith Realty

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great Real Estate CRM

Pros

Chime was easy to set up and integrate with my email, calendar, lead sources, transaction management, and more. I love the dashboard that shows New Leads, Opportunities, To-Do's, and Business Goals and let's me drill down into each one. It helps me manage tasks and stay on top of all my opportunities. It is affordable for our small team but has the robust features we will want/need as we grow. Customer support was easy to reach and very helpful.

Cons

I had a little trouble setting up the website integration to allow the property alerts, but I was able to work through it on my own.

December 2018

Billee from Jones & Co Realty

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Real Estate CRM and website

Pros

User friendly, professional looking landing pages, CRM, & other tools to grow your business. Ability to send mass emails which appear personal.

Cons

Ad spend is a little high for the quality of the leads you receive, but I have found that to be the norm with most internet leads.

June 2017

Shawn from KW

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Simple and easy to use

Easy to use, powerful and the efficient

Pros

Very easy and straightforward CRM. I am a single user in our company and wanted a CRM to get started and this was the perfect cost efficient one for basic needs. Haven't explored all the functionalities yet though.

Cons

No built in transaction management part, needs connect with other vendors. At present I can find BrokerMint integrated, but I think it's best to connect more.

June 2017

Wilson from Kw

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Best crm I've used.

Pros

Complete tool. Constantly improving their offerings and the customer support team is very responsive.

Cons

Occasional small bugs. App can use improvements. Website should be customizable. Many things work in progress however love the progress

August 2018

Lawrence from Today Real Estate

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best choice i have made in awhile.

I would strongly recommend to anyone that is not competing with me.

Pros

Support and implementation are 2nd to none, my company and i could not be happier. We have been using the system for about 6 months and our follow up and overall customer service has increased 10 fold.

Cons

None yet, the team at Chime has answered or fulfilled any and all issues my team of 100 has thrown at them.

January 2018

Juan from Bossgoss & Associates

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Definitely a great tool to have.

Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

Pros

What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

Cons

That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

January 2018

Glen from Alliance Group

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

January 2018

Has a lot of potential, but also a lot of growing struggles

Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

Pros

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives.

Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm ha