Clickatell Touch is a cloud-based live chat solution that enables businesses to connect with their customers through multiple channels. It is suitable for industries such as e-commerce, banking, telecommunications and logistics. Key features include custom branding, out-of-office responders, sentiment analysis and reporting.
Clickatell Touch enables businesses to manage communications across a variety of channels, including browser-based chats windows, Facebook Messenger and Twitter. Users can customize welcome messages, create sequences for automated messaging and configure settings for handoffs to live agents. It also provides a chatbot feature that supports escalation of issues to senior agents.
Clickatell Touch also provides analytics, seat based billing, a virtual assistant, customer self-service and workflow automation. It integrates with third-party software such as Abpro, WooCommerce and QNAP.
Services are available on a monthly subscription basis which includes support via email.