ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options.
ComAround users have access to a library where they can publish, edit and import knowledge articles. The library also comes pre-populated with articles for applications such as Windows and Mac operating systems, Outlook, Office 365 and Adobe. Users can create articles using structured article templates in the solution.
ComAround’s library can be searched using search options and configurable lists. The appearance of the solution can customized to match the branding of the business. Users can set up automatic alerts when missing or incomplete information is discovered. ComAround is also KCS verified and supports integrations with tools such as Servicenow, Cherwell, ManageEngine and more.
The solution is available for purchase on a per user per month subscription basis.
Karin from Lunds kommun
Employees number: 1,001-5,000 employees
One Place for the whole organization to gather all IT-related how-tos
Easy to intigrate instructions originally written in Microsoft documents. Picture formats and films also.
A new user must have a good training to understand the system and get started. Admins on different levels needs info about how to pick out data
Jörgen from Sandvik Information and Technology Services
Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.
Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.
Jonny from Rexel
Employees number: 501-1,000 employees
Easy for our users to find information and instructions at the same Place.
Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.
Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.
Information is available 24/7 easy to find and use.
Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.
It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.
Anders from Stena Rederi AB
Great system addon to quickly gain knowledge where it is best used.
Gives you an edge to add help to your staff as well as your customers, with quality.
Lisa from City of Palo Alto
ComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.
Eva from GKN Aerospace
Employees number: 10,000+ employees
It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.
I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.
If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.
Dennis from Walter AG
User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements
The worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.
Response: ComAround, ComAround
Date: October 2016
Thank you for your review Dennis.
We have recently improved the link security with a new technology where password and user id is stored elsewhere in a database for improved security. I make sure you get more information ASAP after next release december 2016.
Per Strand, CEO ComAround
Tony from Fiskeby Board AB
Employees number: 201-500 employees
Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.
Daniel from Systembolaget
An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.
Easy to use, very stable and alway developing
There is still room for improvement when it comes to the statistic/report part of the software.
The support and inspiration you get from ComAround regarding their product is really excellent, something that is important for me concerning any software.
Björn from EC Utbildning AB
Employees number: 11-50 employees
It is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.
Nice interface, easy to use, logically built.
Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.
Defently a good solution for every organization who needs to be more efficient.