Firepoint Software

Pros

I have only been using Firepoint for a few months now but it was an easy enough software to self-teach. It's affordable for the features offered and the one experience I have with a customer service representative was pleasant.

Cons

I can't complain much with the price-point. Overall pleased.

Pros

Very professional team. The customer service is some of the best we have experienced in the past 20 years in real estate.

Cons

We have no complaints. My team would like features released faster, however every feature that is released works, from my perspective a proper working system is better than a fast product launch.

Pros

So easy to use, many automated features, each agent has their own login. The customer support is incredible!

Cons

Can't think of anything, we love everything about it! If there ever was anything I'm sure customer support would be happy to help!

Pros

Ability to record calls and texts.

Cons

Inability to search for homes and sent to client from backend.
Inability to properly integrate more than 1 MLS
Limited search functions on the front end.
No app (yea I've heard 1 was coming for a year now).
Slow to upgrade or improve system
Inability to send texts and/or emails as another user (Ie: my assistant can't send on my behalf).
The amount of spam we get.

Pros

The functionality, ease of use, and the fact that if any suggestions are made on how to improve usability or the client experience, there is a team who will take those suggestions to heart and implement changes.

Cons

This really is a tough one for me to answer because any challenges or frustrations I've had in the past, there have been changes made to implement so it is very user friendly.

Very easy to manage my teams leads.

Pros

I like that they are always adding features but on a calculated time frame. Other CRMs I have used were always adding new features but still had glitches they never fixed. I love using Firepoint.

Cons

The only feature I wish we had was a pond account. We have a large team and there are a lot of leads in our pond account. I would love a better way to manage it.

Amazing tracking ability as well as customizable options

Pros

It is easy to use and the support team is fantastic, very responsive. I like that there are plenty of options to customize the system for our use.

Cons

Having to bounce around the screen to click the item I need. And not having expense tracking capabilities.

It got me started on CRM's and knowing what I need when I get a new one. It's good for now, but I don't see having a team and still using it.

Pros

The cost is the biggest pro, however I would pay alot more for a more robust system. The automatic lead distribution.

Cons

The functionality. Needs an app, even though it can be done from the mobile browser. An app helps with dialing and that kind of thing.

ability to customize how we track our clients.

Pros

Love the ability to fine tune it to how we prefer to use it. Customer support is top notch. I also like the ease of data entry.

Cons

Not a whole lot of opportunity here. I suppose I wish it had an auto save function and that you didn't have to respond to emails through the software but you could through gmail.

Pros

I love how firepoint can be used as a CRM as well as a lead gen system. It replaced 3 different providers for us at huge savings per month.

Cons

The front end could be a little better, but I hear that is coming very soon. Still generates leads and that is the bottom line for our team.

Pros

Very simple to get someone set up and working. Even those agents who don't like CRM's or technology in general can navigate the system relatively easily. For those that want more, Firepoint is able to be customized regardless of how many custom pages you want, how big your team is or how many clients you have.

Cons

The only negative I can think of would be to be able to implement their list of upcoming features now (since I am not patient).

Pros

We switched over a few years back from another big platform and have been extremely happy! The cost savings and the usability of the system has made it totally worthwhile for the change. Our agents love using it and find it so user friendly. The reporting funtions help me keep agents accountable as well as track our marketing budgets.

It is helping me grow my business

Pros

It is a very affordable platform. They are constantly adding updates and improving the product. Their support staff is fantastic in helping you out when you need it. The PPC management team is very knowledgeable. The do a great job managing my campaign and get GREAT results.
You will find no better product to help grow you online business. Glad I'm joined them

Pros

We have been using Firepoint for more than a year now. We came from a much more expensive system and have found Firepoint to be just as good, if not better. The customer service we receive from our Account Manager and all the other staff at Firepoint far exceeds any of the other companies we work with. We also like that they are continually improving our system to make it as robust as possible. We look forward to working hand in hand with Firepoint for many years to come!

Cons

We would like to see the system be more robust. Firepoint is still a startup, and we look forward to seeing how it grows in the future.