About Gigya

Gigya is a social customer relationship management (CRM) system that leverages social media for personalizing customer experience and running customized marketing campaigns.

The solution identifies customers by allowing them to login through their social media credentials. Gigya extracts information about customers from social media networks and activities across multiple devices, which is then stored in a cloud-based database. This information can be used to study customer behavior and deliver offerings tailored to their interests.

A gamification system incentivizes customers through promotional offers for performing desired actions on the website. The system also provides details about customers' demographics, social actions and revenue activities, ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of Gigya

Overall rating

3.83 / 5 stars

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October 2018

Yazir from Cochez

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Functionality

5.0

October 2018

I didn`t know I need it until I started using it

Love it. Love at first sight. Seriously made our life easier.

Pros

Connectors for almost everything make it easy to use As a SAAS, it always updated, powerful, accesible from anywhere

Cons

Good at putting content out but not at taking it in Mail functionality very good but not on par with dedicated software

May 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

Good Product

Pros

1. It is easy to use 2. Provides the required access to the users and the administrators to have the overall view of the accounts associated with the application. 3. Most of the features are found built-it thus reducing customization.

Cons

Reporting and support of the application

August 2016

Maarten from Persgroep

Industry: Media Production

Time Used: Less than 12 months


Ease-of-use

3.0

Value for money

2.5

Customer support

1.0

Functionality

4.0

August 2016

A shit load of features but communication with support could improve

Pros

Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams.

Cons

When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R&D to resolve these, you don't want any production problems on these days! :-S