HelpDesk Eddy Software


 

HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including emails, website, phone and a service desk portal.

Users can connect their existing mailbox to the system and the solution will read all incoming mail and convert them into tickets. The tickets generated from emails contain all the information sent, including content and attachments.

HelpDesk Eddy comes with a personalization option that enables businesses to brand the software according to the needs of the users. The personalization includes the domain name, company logo and more. The software also comes with a functional API that helps businesses to tailor-fit the solution's functionalities according to individual needs.

 

HelpDesk Eddy - Tickets
 
  • HelpDesk Eddy - Tickets
    Tickets
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of HelpDesk Eddy

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Kaspars from Kaspars Latkovskis SIA
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Helps to keep our flow of documents in an absolute order!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional.
When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order!

Pros

Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved!

Review Source: Capterra
 

Agata from Agata Shop
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Everything is much simpler now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees.

Pros

I can safely recommend Helpdeskeddy to any small business owner.

Review Source: Capterra