HubSpot CRM Software


 

With its cloud-based, customer relationship management platform, HubSpot helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, construction, retail, real estate and more.

HubSpot offers a visual dashboard with a real-time view of the entire sales funnel. Users can track customer interactions automatically through email, social media or phone calls and every interaction is stored in a timeline organized by lead.

HubSpot enables users to create and manage email templates and track how well those emails are performing. The solution can also send real-time notifications for events such as when a contact opens an email or downloads an attachment.

 

HubSpot CRM - Sales pipeline
 
  • HubSpot CRM - Sales pipeline
    Sales pipeline
  • HubSpot CRM - Track interactions
    Track interactions
  • HubSpot CRM - Lead timeline
    Lead timeline
Supported Operating System(s):
Solaris, Web browser (OS agnostic), Windows 8, Windows 10

1,658 Reviews of HubSpot CRM

 

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Software Advice Reviews (297)
More Reviews (1,361)

Showing 1-20 of 297

Brian from KBC SOFTWARE LLC
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best product on the market!

Pros

Intuitively a great product.great customer service and always development to improving customer service.

Cons

There are no cons really , pricing could be a little better but great as is. Wish it had direct connects to more intergrations.

Review Source
 
 

Diane from Action Overhead Door
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that this helps our small business to track sales leads. We can have as many users as we need which helps all out in the field to access.

Cons

You have to pay for other programs to incorporate calendars and share certain information with others.

Review Source
 
 

Freddie from cemetery/funeral
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to use, fully integrated with Gmail

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product is very well integrated with Gmail. If you need to track your gmail, this is a must. Automatically input your customer's information.

Cons

The customer management interface is not user friendly as other CRM system. May need more customize fields to organize different needs.

Review Source
 
 

Marina from Iona College
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

I had a very informative a hands on virtual meeting where the sales rep showed me ways this system can specifically cater to my organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and the layout. I also like that you can choose the "add on" features that are best for my organization

Cons

The only complaint I have is that I had trouble uploading contacts to the CRM at first. Once I spoke to the sales rep she explained that a lot of the set up can be back ended.

Review Source
 
 

Bonnie from B Noble Consulting
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Flexible Reporting Options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Their help desk chat is very helpful and knowledgeable.

Pros

A convenient feature to export the Deals created in Hubspot and then work with the file in Excel to create reports and tables to share with the team. It helps us track the stages of our subscription clients.

Cons

I have had difficulty with the platform losing my settings and even the Helpdesk can't correct. The solution is to open in an incognito window.

Review Source
 
 

Steve from Carpentry, Interior Design
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Betta tester

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I recieved this software in its beta format. It was easy to install on top of Google mail. It did remind me of when I sent what emails.

Cons

I struggled to implement any of the other features. After trying it for about 6 months I deleted it.

Review Source
 
 

Kyle from Computer Software
Specialty: Auto Dealership
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Good Plugins and Simple CRM Interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our company used the hubspot sales crm tool to connect with potential new software clients. There is a browser and email plugin that can be super helpful with logging people directly and recalling information

Cons

The system felt somewhat clunky and was not super user friendly. While you were able to access everything you needed, it was not the greatest way to pull up info in a timely manner.

Review Source
 
 

Greg from Medical Devices
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Used as a plugin with Salesforce to get leads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The product works seamlessly with the business to provide data directly into our main CRM system, it's simple to configure and so long as no one changes the config without telling anyone it is always working and providing data

Cons

Within the implementation of HubSpot that we use, the scope of leads is quite small, only addressing data from the USA. Not so much a con of the system. But it would be good if the higher management would allow more countries to take advantage of the solution.

Review Source
 
 

Michael from BuyARestaurantBiz
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Free CRM - Can't beat that

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

One of the most cost effective CRM's out there. You get a free CRM, has limited functions, but still allows you to do the basic CRM functions.

Cons

On the free version you are forced to keep certain fields and cannot delete them out unless you have a paid version.

Review Source
 
 

Zulkamal from Co.think research and consultancy
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A simple and handy tools for your small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is totally free with and includes unlimited users. Hubspot is great to understand customer behavior and making a follow up

Cons

Even if this software a bit inflexible, we can still customize certain features to set our needs and team's process.

Review Source
 
 

Giulio from AYA UMA
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Simply the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really the most complete tool to work on your business. You work with your team to get organized contacts and companies, the inbox of all your business mails, automated chat for your web, all in once. Also the customer service is taking care of you all the time.

Cons

Haven't seen anything negative yet. I'm just having few minor bugs to the chat bot system when I try to set several types of interactions to different web pages.

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great for Sales building

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love the timeline that shows you exactly what each lead had been sent and even looked at. My favorite feature is the alerts for clicks and opened emails because I know to reach back out to them and that they are interested.

Cons

There are a lot of glitches. Sometimes email is down temporarily and many times I have to reload the page several times before everything shows up in their timeline.

Review Source
 
 

Grace from Supportware ph
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Most solid CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best support ever.

Pros

This tool has the best support I ever experienced. They respond promptly whenever we need their help.

Cons

I have nothing negative to say aside from its price. Compared to other CRM's, it is more expensive.

Review Source
 
 

Rizalito from Petron Corporation
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Hubspot focus CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Tbis is awesome you can link different kind of email also you can setuo all email basic. It has also statistics report you can study.

Cons

When you are trying to lookback at the previous date for stats sometimes it doesn't follow on set date requested.

Review Source
 
 

Janice from Cebu Pacific Air
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Amazing sales tool ever made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would definitely recommend this application to all specially to those businesses that requires many outreach and wants to reach out more prospects everyday. I give it 5 stars! AMAZING!

Pros

What I like with this application is it's very easy to use. very user-friendly. Simple yet not intimidating to use. I can reach out many prospects via email using this application and I can also monitor the status of each send outs. Very convenient to use. I like it!

Cons

One thing I've noticed , it has limits on the number of send outs it can do within the day. It would be better to increase it's limits since we're already using the paid version of it. Other than that, I think, it's a really cool application. KEEP IT UP!

Review Source
 
 

Astha from Plexusmd
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Free so can be used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Helps in keeping a track on mails and know if the mails have been openined by the receiver. Good tracker

Cons

Sometimes doesn't show who has opened the mail if sent to multiple person, and seems as a kind of not true.

Review Source
 
 

Giriraj from Smana
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Easy to use Sales tool for SME's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hubspot Sales is very easy to get started and use. It is ideal for a small team that is starting out and the adoption is easier due to ease of use.

Cons

The modules keep adding up as you scale up and eventually it gets pricey. The ROI then might be difficult to justify for small teams.

Review Source
 
 

Shailesh from TechYukti
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Best CRM for Affiliate Marketer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is Best CRM platform for Affiliate Marketers

Pros

We can easily sychronize email applications with Hubspot and its provide best customer tracking funnel over social media and email network.

Cons

In comparison to other paid customer relationship management platform Hubspot has more complex flexibility specially in sale process.

Review Source
 
 

Elsie from LG Philippines Electronics
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

This was Greatness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CRM of this application is awesome this help as alot to manage and to check email. This tool is beyong to our expectations.

Cons

We would to check the hubspot their analitical tools to be more accurate and be more reasonable to be accurate

Review Source
 
 

Rex from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Best Best CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Almost all CRM now has good or best quality of service that’s normal but did you try to experience customer service? Hubspot has 24/7 available customer service that was cool!

Cons

This hubspot application software has limit in sending emails for all prospects whick is 150 sendout per days.

Review Source
 
 
 
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Showing 1-20 of 1,361


December 2018

December 2018

A great free CRM tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

HubSpot is probably the best entry level CRM software out there. It has all the basic features that meet majority of our needs. The interface is very simple to learn so it's great even if you haven't used a CRM system before.

Cons

Even it's free for CRM, it costs heaps when you want to do something with your CRM like marketing etc. I guess that's how they make the money.

Review Source: Capterra
 

Mary Kathleen from Jefferson Middle School
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Hubspot is a great app

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

it is easy to download contact information and keep updates through emails, etc.

Cons

I wish it were easier to have more email templates saved. There are not enough for what I could use on the basic level.

Review Source: Capterra
 

Ivan from 2iM Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Complete tool, includes the minimum for the Sales area in Digital marketing. It adapts to various areas such as Digital Marketing and Education

Cons

What there are several functions that require some training (tutorials) is not that bother, just that it takes a little time

Review Source: GetApp
 


December 2018

December 2018

Where else?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Lots of functionality
New features always coming out

Cons

Expensive for a small business if you require more than the basic features

Review Source: Capterra
 

Thamara from Edhirya IT Private Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

HubSpot CRM : 100% freely available CRM platform !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manage sales pipeline efficiently using HubSpot CRM.

Pros

With the use HubSpot CRM , we can reduce the cost for the application because it is free for all.We can have unlimited users to access HubSpot CRM. We can integrate Gmail and Outlook to the platform .Also, we can have email templates with email scheduling features. Activity log is the one of the best feature which will track every activity .

Cons

Limited reporting features available on the HubSpot CRM also can not send bulk emails.

Review Source: Capterra
 


December 2018

December 2018

Hubspot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think it’s great for teams, if helps us all stay on track!

Cons

No cons, it’s a great tool to use for a small business or big business.

Review Source: Capterra
 


December 2018

December 2018

For being a 100% free CRM, Hubspot is incredibly well built

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First of all, it's 100% free, which is astounding considering how powerful and well built of a tool it is. It is a full-featured CRM. No partial functionality where you have to pay to get access to the full. No catches.

We used to manage support through a jury-rigged Gmail account and sales through Salesforce, and we replaced both of those with Hubspot, using it as a combination of CRM as well as support ticketing management, and that is a system that has worked well for us even through scaling from a 5 person support team to more than double the size.

Cons

There's no single pain point that stands out as significant. The general comment I have is that with any system meant to accomplish such a huge, complex part of a business, there are always going to be 100 things that can be tweaked and improved. Credit to Hubspot, they are often making updates and their support team and knowledge base is fantastic.

Review Source: Capterra
 

William from Browning Productions & Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best CRM for Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I’ve loved it from the beginning!!!

Pros

It’s so much easier to use than Saleforce and more easily integrated than the other ones out there. And it’s free to start.

Cons

It could integrate with a few more other apps.

Review Source: Capterra
 

Armin from Linx Digital
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very extensive CRM - Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love using it, and getting our staff to be trained on it. Would recommend.

Pros

Hubspot is killing it with its softwares. First, the landing page builder...now this. Loving it!

Cons

It is very complicated. It takes some time to get used to it (similar to its landing page builder).

Review Source: Capterra
 

Martin from American Philatelic Society
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best Starting Point Online

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

HubSpot gives me an effective tool that I can use to introduce my clients to modern CRM technology. The software is simple to use and allows true CRM functions without a steep learning curve and without huge initial costs.

Pros

HubSpot CRM has two major advantages - it is extremely easy to use and it is free. While a lot of "free" resources have very limited value and usability, HubSpot CRM does NOT fall into that category. HubSpot CRM is a great tool for introducing the concepts of a modern CRM and is often a complete solution for small businesses.

Cons

Some of the upgrade options seem a bit expensive but the tool has been so effective at what my clients need, it has not been a big barrier to adoptions thus far.

Review Source: Capterra
 

Marta from Legal Education
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Hubspot is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Positive

Pros

Great management database, we use it everyday

Cons

Only adding the data initially, can be time consuming

Review Source: Capterra
 


December 2018

December 2018

Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have loved being able to put myself through very valuable classes on hubspot!

Cons

I dont have anything negative to say about hubspot!

Review Source: Capterra
 


December 2018

December 2018

Greatest CRM I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Very easy to use and easily customizable software.
- Huge emphasis on automation and allowing users to focus on what they do best rather than mandane work.

Cons

- Pricing categories can leave you paying for a large categories of capabilities when you only you needed a particular one. To be able to pay by each capability might be more reasonable.

Review Source: Capterra
 


December 2018

December 2018

Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hubspot really helped me with my SEO rankings.

Pros

Really easy to use and effective. It has really helped me with SEO on my website.

Cons

There really wasn't anything about Hubspot that I didn't like.

Review Source: Capterra
 

David from Information Technology
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

CRM on a Budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience has been positive and led to greater revenue for my company through it's marketing platform.

Pros

The best thing I like about this software is that it is ready to go right out of the package. I also like the price attached to it as it compares to other CRMs.

Cons

Hubspot is not as customizable as I would like it to be, but the marketing capabilities seem to make up for that.

Review Source: Capterra
 


December 2018

December 2018

A good simple and free CRM that integrates well with GSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrates with Gsuite and allows you to keep track of all client communication. Great for services businesses—and a great price.

Cons

No complaints so far, this is nicely decoupled from the marketing software which is perfect for our use.

Review Source: Capterra
 

Eric from Coconut Software
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

User friendly, but lacking in depth reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is really user friendly and the call queue is great when making cold calls!

Cons

The reporting functionality really needs to be fixed. It is not customizable enough when you compare it to Salesforce which lets you report on every bit of information.

Review Source: Capterra
 

Guillaume from TagMyDoc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

HubSpot CRM Free Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's kind of really nice for a free CRM. Do a lot of nice things and has a lot of features even for free. What I love the most is the Deal view with all deals in funnel where you can customize your funnel and follow up on your leads. I also use it combine with Automate.io to connect and automate some process with my google calendar.

Cons

Sometimes it get a bit confusing as there is a lot of features and possibilities.

There is some things that are not customizable and are obligated like the "close date" for a deal that represent "the date you think the deal will close" which automatically is the end of the month. You have to manually change it after.

Also, there are limitations in automation as this is the free CRM.

Finally, importing and exporting could be better. Like you cannot link a business with a deal by importing businesses. You'll have to use a third party service to do so.

Review Source: Capterra
 

Murray from Accelerando Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent enterprise standard CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Hubspot CRM incorporates a lot of time-saving features such as auto-populating company info from the URL. It's probably overblown for small businesses, but has the chops to serve medium-sized businesses and enterprises.

Pros

Nice, clean UI
Card-based drag & drop between sales stages
Excellent reporting
Auto-populates company info from URL

Cons

No free LinkedIn connector, only option is Sales navigator

Review Source: Capterra
 


December 2018

December 2018

Hubspot CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to implement intuitive interface. Good value

Cons

Cost is rather high versus other options

Review Source: Capterra
 
 
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