kintone Software

4.76 / 5 (51)

About kintone


kintone is a cloud-based solution that allows organizations to create customized business apps. The solution allows users to create apps without the knowledge of coding. These applications help in supply chain management, asset management, customer relationship management (CRM) and project management. The solution offers a centralized workspace with real-time charts and business processes to collaborate with internal and external partners.

kintone offers open APIs that allow businesses to connect their existing tools with the apps to provide users a centralized view of the entire organization. The solution offers reporting features that use real-time data to show graphs.

Administrators can also create an individual client workspace and provide access only to specific data that they want to share with the client to improve security. Other features include chat integration, notifications, social communication, client certificate authentication and multilingual interface. Pricing is per user per month. Support is provided through email and phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

51 Reviews of kintone

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(39)

4 stars

(12)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 51 reviews

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November 2018

Data from Literacy Mid-South

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2018

Kintone works!

Kintone has been the most cost-effective solution to my organization's database, data, and reporting needs for over two years. I don't see us dropping Kintone even if we adopt other systems. In fact, our plan is to find systems (e.g. BI tools) that can link to Kintone. It takes a look of development time off your hands. For the needs of a small to medium organization, it is almost all you may need to rid yourself off scattered spreadsheets, stay data organized, manage workflows and business process communication etc. Just take time to know the tool and you may never need the computer science person.

Pros

Quite easy/quick to learn
Ease of use
Very cost-effective for nonprofits
May be all the database needed for small to medium organizations. Link it to another tool (e.g. through ODBC) that supports functionalities like SQL and that's it.
Customization support if you know JavaScript.
Excellent workflow support
Very helpful and responsive customer support.

Cons

Lack of very key and basic formula support such as If-else conditions.
Difficult to make apps talk to each other (app relationships) which leads to the need for multiple apps with duplicate data. It appears the only option available is the Lookup Feature, which works well for its purpose but is limited regarding true apps/database relationships. This limitation may be resolved by linking your apps through ODBC to a tool like a BI tool that supports database relationships.
Limited customization if you have no JavaScript expertise.
Lack of support for SQL

Response from kintone of Kintone, Inc.

Replied January 2019

Hello, Thank you for your review and feedback! We're happy to hear about all the great things you and your organization have accomplished through Kintone, as well as the level of customization and integration you've achieved! We always encourage our users to experiment with the platform as much as possible! Best, Kevin Kintone Customer Success

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

The People make the Product

Transitioned a complex database with many "many to many" relationships which don't seem to something the designers at Kintone make a priority but thanks to experts and determined support from the team, we've figured most things out. We have a lot of work to do yet and it can feel daunting but thanks to the support, it is doable.

Pros

The support. Figuring things out wasn't intuitive for me and without the support team, I'd likely not have seen the transition through. The team was unbelievably patient and kind and smart about ensuring we didn't get it fast...but correct. Support team truly was the best value and made all the difference in the world.

Cons

Challenging to use and learn.
Lack of comprehensive tutorials.
I would always search first for help but only found very basic guidance which made me feel terrible for always having to turn to support team to figure things out. The product is great if you are very tech savvy and have advanced skills... or if you have the team for support. But if we had to go this alone, we'd never have endured.

Response from Kintone of Kintone, Inc.

Replied March 2019

Hi there, Thank you for your review! Our support team truly appreciates all of your feedback, and we're always happy to help whenever you need it. Don't hesitate to reach out if you ever need assistance! Best, Kevin Kintone Customer Success

November 2018

Remus from Medelita

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Data made easy - no experience necessary !

Excellent ! While the self serve help center has its limitation , my overall experience is positive because when I reached out to someone in the Kintone team , I always got the answers that I was looking for.

Pros

I like the fact that I was able to figure it out by myself , without the need to run to IT , as we all know that once IT is involved you usually get something that work for them and not for the end user.

Cons

There is nothing I dislike , although I would want to see a more in depth self serve help center . In the current form when you search for solutions on how to solve a problem ( problem in terms of figuring out how to build exactly what you need, not system being down or the like) you might get lucky and find something that will help you. In my view , it would help if customer generated "help solutions" would be made available.

Response from kintone of Kintone, Inc.

Replied January 2019

Hi Remus, Thank you very much for your review! We're always looking for new suggestions for our help center and support, so we appreciate your feedback and are happy to help any time! Best, Kevin Kintone Customer Success

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Made it easy for a caveman

I am not a developer. I know how to spell HTML. The Kintone team took a concept I had and created a comprehensive client evaluation audit and scoring system that included multiple client support apps, like action planning. From day one until we were able to start testing initial versions was fast, fast, fast. The development time was a matter of months from start to roll out. The people we worked with were wonderful, honest and smart. The only challenge was that since I am not a "techie" - there were times their communications were a bit over my head. But they eventually learned how to communicate better with a novice like me. I was very, very pleased with Kintone and the platform they built and manage for us.

Pros

The system is quite robust, has multiple applications (audit, reporting, support materials, action planning), and easy to use.

Cons

Multiple clients cannot be working on their audit at the same time.

Response from Kintone of Kintone, Inc.

Replied March 2019

Hello, Thank you for your review and our team is very grateful for your feedback! As you mentioned, Kintone is a very robust system that can be designed however you want it to be, and we're happy that we were able to help turn your concept into a system that works for you! Let us know anytime if there's anything else we can help you with! Best, Kevin Kintone Customer Success

February 2019

Karlee from Common Ground Mediation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Happy with Kintone!

Kintone allows us to be as detailed and specific in capturing information as we desire to be while remaining clean & simple to use. We feel confident that we will be a more successful organization because of Kintone.

Pros

This software is completely customizable. It is easy to use & makes us feel empowered in the success of our organization.

Cons

It takes some additional steps to get all of reporting done than the site we used previously. However, the detailed information we are capturing, the customization of that information, especially the transparency of knowing exactly how that information is being captured & translated, outweighs the additional time reporting takes.

Response from Kintone of Kintone, Inc.

Replied March 2019

Hi Karlee, Thank you for your review! Really happy to hear about all the great things you and your organization have been able to accomplish with Kintone. We're glad that our platform has been able to help you grow! Please feel free to reach out if you ever need help with anything! Best, Kevin Kintone Customer Success

April 2018

Philipp from LNS Japan

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Great software which allows to quickly optimize analog processes. Fits small and large organization

Pros

Very easy to develop forms and workflows. User driven. Allows to deploy apps fast and supports quick changes based on user needs.

Cons

The mobile version needs improvement and is not as user-friendly as the desktop version. A better mobile version would greatly add to the overall value of the software.

Response from kintone of Kintone, Inc.

Replied May 2018

Thanks for the review! I will pass on your feedback about our mobile app. We are currently in Beta testing for Kintone Roam, a new version of our mobile app. This new app is intended for in-the-field Kintone users. If you'd like to check it out, please email support@kintone.com.

November 2018

Betsey from Mccormick Distilling CO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great process management software

We picked this software in order to fix a paper based process that had gone wrong After we made the first application we've made 30 more for different processes in our company. I can't say enough good things about the software and how it has helped our company.

Pros

User friendly GUI
Easy learning curve for programming
Notifications
Process management
Great support
Adaptability

Cons

There is nothing that we dislike currently

Response from kintone of Kintone, Inc.

Replied January 2019

Hi Betsey, Thank you for your feedback! We're very happy to hear about all the apps you've developed and how Kintone has worked for you! Best, Kevin Kintone Customer Success

July 2018

Sean from The Devereux Center

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2018

Kintone simplifies data management at the cost of some functionality

Kintone has drastically improved our non-profit organization's ability to collect and manage data. An NPO lives and dies on the accuracy of its data. With Kintone, we are better able to present the effectiveness of our services to potential donors and grantors, improving our ability to earn more and better grants, leading to better services for our clients.

Pros

It is incredibly simple and fast to get a new app built and launched. Some of the smaller ones go from idea to launch in a matter of minutes. These are programs that would have taken hours or days to develop in Microsoft Access.

Cons

There is some basic functionality that I expect in any database or data management software that Kintone lacks. For instance, the ability to have a drop-down menu that also allows for a user-typed input (what Access calls a combo-box). If this existed in Kintone, it would help me to simplify a great many apps.

Response from kintone of Kintone, Inc.

Replied August 2018

Hi Sean, So happy to hear Kintone has been a success for your NPO! As far as the product features, I'd be happy to submit your feedback to the team for review. In the meantime, there is always the option for customization within your domain. If you'd like, I'd be happy to get you in touch with one of our Sales Engineers to review. Just email support@kintone.com. Best, Larissa Kintone Customer Success

April 2018

Remus from Medelita

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0