ConnectWise Automate (Formerly LabTech) Software


 

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.

Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

 

ConnectWise Automate (Formerly LabTech) - Client performance
 
  • ConnectWise Automate (Formerly LabTech) - Client performance
    Client performance
  • ConnectWise Automate (Formerly LabTech) - Commands tracking
    Commands tracking
  • ConnectWise Automate (Formerly LabTech) - IT dashboard
    IT dashboard
  • ConnectWise Automate (Formerly LabTech) - Scan settings
    Scan settings
  • ConnectWise Automate (Formerly LabTech) - Performance reports
    Performance reports
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

63 Reviews of ConnectWise Automate (Formerly LabTech)

 

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Software Advice Reviews (7)
More Reviews (56)

Showing 1-7 of 7

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Connect With Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great solution for small to medium businesses, but can take a while to get the hang of. It also shows how much hours you spent on service tickets.

Cons

Functionality is great but not always easy. There's guides out there, but not all aspects of CW are user friendly.

Review Source
 
 

Tom from Virtual Technologies Group
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

CW Automate

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend this product to anyone managing more then 100 computers especially if they are not on a domain.

Pros

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Cons

Most of the rich automation is done in a fat client that is heavy and slow to launch. Once in the product everything performs well it's the startup that can take some time.

Review Source
 
 

Carla from VTG
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

ConnectWise Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I am not sure I can identify any Pros with ConnectWise. It may be because of my limited use with this product. It does what I need to do, but I feel like I doing too many clicks and going through too many windows/tabs to get to where I want to go.

Cons

As previously said, to me it's not very user-friendly. I feel like I am having to go to different tab in the navigation bar to get to certain information.

Review Source
 
 

Mike from i.t.NOW
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Automate - IT automation software for IT Service Providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Pros

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Cons

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Powerful and robust remote management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very powerful and can perform just about any function needed given that you know how. Techs must take caution that learning this is a beast and your job could end up being managing this software full time since there is so much to it.

Cons

It can be very time consuming to get your feet on the ground with Connectwise Automate which can suck up most of your free time and transform your job.

Review Source
 
 

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Uninvasive Patch Mangement Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fairly low package size and easy to manage
Requires small scripts
Gathers asset data, etc and works well with Connectwise packages

Cons

Expensive
Hard to uninstall (even for administrators)
Sometimes not silent and causes issues with CPU usage

Review Source
 
 

Jerry from Human Resources Technologies, Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

MSP Supporting 50 Client Networks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend to my friends. Very useful and catches a lot of failures before things get out of control

Pros

Seamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

Cons

A lot of bells and whistles that I don't use. You have to pay for it as well. Uses MYSQL in the on premises implementation.

Review Source
 
 
 
Showing 1-20 of 56

Patrick from Trendy Stream
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Increases productivity, but rather complicated service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Separate praise deserves Scripting Engine of ConnectWise Automate, available in this service. We really like the opportunity to simplify work with constantly recurring tasks due to the command scheduling function. Thanks to this, in just a couple of clicks we can get the same result as if we were performing numerous commands for several hours without a break.

Cons

The service is not so easy to use, the learning curve at ConnectWise Automate is quite a big problem. This will be especially problematic for users with a zero level of technical training. After installing updates, some features of this product begin to slow down or even work incorrectly. And also, a huge problem is the lack of a proper support team. Without this aspect, any service is unreliable and does not cause the desire to continue working in it.

Review Source: GetApp
 

Grant from True Blue Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Really powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We chose Automate over everything else for a reason; Price and functionality simply could not be beat.

Pros

- Mostly intuitive GUI
- Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use
- Great asset management
- Great at pushing remote commands
- ConnectWise University offers tons of training on their products

Cons

- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating
- Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever
-

Review Source: Capterra
 

Jeffrey from Hilltop
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Fantastic system for remote management, scripting and much more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade.

Pros

Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

Cons

Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though.

Review Source: Capterra
 


November 2018

November 2018

Overall Pretty Good

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is a great way to take a glance at multiple computes/networks/clients (depends on your use case). It has a lot of updates that pack a lot of new features.

Cons

It has A LOT to it. It can be overwhelming to learn, but that is part of what makes it so powerful.

Review Source: Capterra
 


November 2018

November 2018

Great automation tool for MSPz

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far this program has helped us grow and automate a lot of the mundane tasks, this has allowed is our team to be more productive.

Pros

This program has nearly everything from out of the box, great for manage service companies that wants to automate as much as possible

Cons

Because this program can do so much, you need to set up support/ training sessions to go live.

Review Source: Capterra
 

Janet from EmbarkIT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great addition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sometimes getting help takes longer than I'd like. Overall it is great.

Pros

We recently added automate to our company. I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.

Cons

The software is complex and takes time to learn and navigate.

Review Source: Capterra
 

Justin from i.t.NOW
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The capabilities are amazing, but slowness is not fun

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

we love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application.

Cons

do not like the time it takes to load, but it makes up for the capabilities that it does.

Review Source: Capterra
 

Mike from Plymouth Tube Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

An IT professional's trusty sidekick!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I use this software on a daily basis extensively. Even with the cons, I would not use any other software!

Pros

This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!

Cons

Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.

Review Source: Capterra
 


September 2018

September 2018

Connectwise automate

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I'd say it's overall great for maintaining a large fleet of windows servers.

Pros

It makes scheduling reboots for patches a breeze as well as updating and maintaining antivirus. I love that you can use powershell to make your own scripts.

Cons

The labtech agents break often and have to be reinstalled

Review Source: Capterra
 

David from Computer Dynamics
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great for keeping track of our client computers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program tells me everything I need to know about a client computer at a glance! Very easy to use and has a simple user interface!

Cons

Occasionally the software locks up and I need to close out of it and reopen to get it working properly again.

Review Source: Capterra
 

Drew from Speed Wrench
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Super popular in the MSP world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used connectwise for tier 1 support at an MSP in Michigan. Worked on it personally from both support and sales roles. Your IT people will love it. Your sales people will hate it.

Pros

Screens are configurable to fit business needs. Automation inside for regular processes is stellar. Well designed for MSP-style setups, with multiple networks/customers and multiple configs.

Cons

Database needs careful manicuring to make sure it doesn't get filled with garbage. Quoting tools need improvement. Built for IT people yes, built for sales people no.

Review Source: Capterra
 


July 2018

July 2018

Automate has helped us to manage multiple endpoints for multiple clients from a single console.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.

Cons

Navigation in the console could be improved. There is a slight learning curve, but once you discover where all of the features are it becomes easy to use.

Review Source: Capterra
 


July 2018

July 2018

Overall good product, steep learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities.

Cons

The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software

Review Source: Capterra
 


July 2018

July 2018

The best tool I've used in desktop support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product.

I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

Pros

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

Cons

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

Review Source: Capterra
 


July 2018

July 2018

Great in some places, lets you down in others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Connecting to users workstations is a quick and painless experience, with the ability to search workstation names or ID's making it a breeze to reach who you need to.

Cons

Software takes anywhere from 1 to 4 minutes to load up, and often times that's just the login screen. At worst, it's taken me 15 minutes to get to the Control Center after restarting my workstation

Review Source: Capterra
 


July 2018

July 2018

This product makes my work life better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has allowed me to accomplish more during a work day.

Pros

How it is able to connect so well regardless of bandwidth constraints, Able to manage updates, antivirus with ease. Scripting is extremely easy.

Cons

The software removal process often will not work as it sometimes requires accessing the PC. Sometimes registering new machines can be a trying experience without admin level access.

Review Source: Capterra
 

Keren from CheckPoint software ltd

June 2018

June 2018

Conference meetings

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The product provides good quality, long conference with many participants, in addition, recording options are impressive along with the application sharing.

Cons

The product does not have a full functionality comparing to other competitors. in addition, connectivity is not perfect.

Review Source: Capterra
 

Bryan from NetSource One
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.

Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.

Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).

Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Cons

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.

Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

Review Source: Capterra
 

Chris from Parkway Technology Solutions

May 2018

May 2018

So much power, but still simple to setup and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the new interface, and I'll be very happy once it is rare that I have to use the old interface at all. It is very powerful, but for the basic tasks I do multiple times a day, it is still intuitive. I love the integrations not just with ConnectWise Manage, but with the other systems we use.

Cons

Like any RMM, it will take months to get everything configured, and it won't always work like you expect it to.

Review Source: Capterra
 


May 2018

May 2018

I believe this is still the best RMM around, but it's a bit clunky and often slow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RMM, Scripting, Easy MSP setup and management of our clients systems.

Pros

If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

Cons

It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

Review Source: Capterra
 
 
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