LeadSquared CRM Software

4.22 / 5 (49)

About LeadSquared CRM


LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, marketing, real estate, software and hospitality.

LeadSquared helps users to automate tasks such as lead capture, marketing, sales CRM, reporting and analytics.

LeadSquared also offers lead scoring, landing pages, marketing and sales insights, segmentation and role-based user access. It can integrate with applications such as Super-Receptionist, Ozonetel, LiveChat, Olark Connector, Zopim and GoToWebinar.

The software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS application.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

49 Reviews of LeadSquared CRM

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(19)

4 stars

(25)

3 stars

(3)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 49 reviews

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July 2016

Rahul from Fortune Institute of International Business

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2016

Very Useful Software for Sales Field

I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.

Pros

Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc.

Export import feature of the LSQ to help generate more defined reports in excel format.

E-mail campaign report helps to target the audience based on open and click rate of the mailer.

Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement.

Cons

Third party integration with LSQ takes time.

December 2015

Jagriti from PriorityONE Consulting

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Brilliant tool for Lead Automation - helping Marketing and Campaigns

I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools available for the purpose - but none was as useful and easy to use as LeadSquared. We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users. My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial. As a decision maker, I get quick and intuitive reports which helps in aligning our strategy to our business goals and keeps team performance high. LeadSquared team has been exceptional in providing support and promptly resolving our queries in minutes. I strongly recommend LeadSquared.

Pros

1. Can be used even by Junior staff with minimal training - very intuitive product.
2. Has all the features that help us in our sales/marketing automation.
3. Landing page feature helps us creating mini sites and getting effective metrics.
4. Strong reliable support.
5. Good pricing options - value for money!

I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!

Cons

Granularity of access for lists for campaigns can be improved.

November 2015

Venkat from Nalashaa Solutions

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

November 2015

Leadsquared - Simple, Feature Rich and Powerful Lead Management Solution

We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features. The customer support has been exceptional. The LeadSquared team has heard and responded to us extremely well, be it new feature request or other support requirements. The lead capture and nurturing dashboards have been immensely useful in our sales and marketing reviews. The dashboards and reports helped us improve our process. Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.

Pros

1) Excellent set of features and continuously evolving
2) Simple and Extremely user friendly Interface
3) Powerful and extremely useful dashboards
4) Quality of support
5) Excellent Up time record without any problems

Cons

1) We would love to replace our CRM completely but there are a few things that LeadSquared misses for our needs. But we believe that these features are scheduled in the roadmap. So, its just a matter of time.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

A solid CRM and marketing system that has a bit too many user bug issues

Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about.

Pros

Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.

Cons

A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.

August 2018

Neeraj from Slick Digital (P) Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

One stop solution for storing lead information

Pros

ease of use
lead engagement score helps in shortlisting good leads
availability of a lot of filters allows us to simply squeeze the best leads out of the lot
support for sms and calling lead directly saves time and efforts

Cons

Email editor is not that impressive and needs a lot of improvements
Responsive Landing page editor user experience
sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up

December 2015

Reto from Tocco AG

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

December 2015

Marketing Automation - easy & straight forward Marketing Campaigns

Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pros

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art.
With the engagement score, you focus on the real engaged leads.
If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward.
CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

December 2015

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Lead Management is on your CLICK

We are pleased to write a review on Leadsquared. We would like to thank your team which has reduce our effort and time very both. Leadsquared gives us proper real-time report with respect to each leads we receive for our company which is very helpful to connect with the clients without fail. As you all know to acquire new clients from the market is very difficult in today's market. I feel each lead is precious for every business, and if you miss them, you miss a potential opportunity. We had taken the light plan just to give a try we feel was very helpful to catch the leads in once place without missing them also we can connect them back for sure whenever we want. The customer support team is also very helpful and responsive. In one sentence I would say Bodycraft Spa & Salon is satisfied with Leadsquared. Leadsquared helped a lot to increase the rate of conversation of leads.

Pros

1. Catches all the leads in one place
2. Follow with the clients makes easy and convenient.
3. Time efficiency is a major advantage for Leadsquared.
4. Landing page facility is quite helpful to promote offers, catching leads and follow ups with them.

Cons

1. Linking of more websites with Lead squared will be appreciated.
2. Lead squared have to increases the number of user access obliviously.
3. Request you to increase the Number of landing pages.
4. It is very difficult to work with constant number of contacts in big organization. You should increase it little bit more according to the plans.

December 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2017

top features for the price

I can benefit from a full marketing automation system at a very affordable price.

Pros

pricing is very affordable and all features you might want from a marketing software are there. Some small things are missing but the team is slowly improving.

Cons

Customer service is a little slow and some operations have to be done manually, especially in the landing page section.

August 2017

Rohit from Oasis Centre for Reproductive Medicine

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2017

Leadsquared has really helped our organization streamline the process of leads management.

Better Leads management and sales funnel tracking along with better lead nurturing process.

Pros

Customization of fields and reports. Favorite reports option. User access control are all features that make this easy to use.

Cons

Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.

November 2018

Pankaj Singh from RICS

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

LeadSquared Marketing Automation tool review

My overall experience is very good from implementation to administration. integration with other tools are easy and customer support is very good.

Pros

I really like the Leadsquared's Landing page/Page Design tool. it is very easy to use and anyone without any coding knowledge can use it and design mobile responsive landing page.

Special feature is that we can choose what to display in mobile and what to display in desktop.

Cons

SMS approval process takes time sometimes.

August 2017

Puneet from Jaipuria Institute of Management

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2017

Leadsquared CRM- A User friendly tool

It will be good if we can have a complete automated tool starting from lead capturing to sending offer letters and finally keep a track of complete life cycle of student

Pros

Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.

Cons

User specific roles and permissions can be further improved. Complete lifecycle of student starting from lead to student placement is missing.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0