ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal with multiple customers at the same time and track visitor behavior on the website.
ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere. The live chat tool also provides detailed performance and chat rating reports.
ProProfs offers functionality for building customer loyalty programs, running chat-based campaigns, offering customer support and tracking engagements. It allows for rules-based chat distribution and customization of the look and feel of chat windows.
Adonis from Fujitsu Telecom Systems Philippines Inc.
Employees number: 51-200 employees
This is a portal for customer service but unlike traditional service that tickets are issued, this is interactive and on-time support to address customer inquiries and problems. Guaranteed to have a result or even fix the concern after the conversation.
Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation.
Jeral from Wilko
Employees number: 10,000+ employees
Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.
It will be good if video chat could also be introduced. Will be more helpful for videos chat for business
Richard from ADT
Great exploration for our business, getting quality leads, easy to communicate and many more
Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.
It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...
Songbedna from Value360 communications
It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively.
Monica from Quodos Digital
Employees number: 51-200 employees
I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!
As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!
Mike from Plan Man Media
Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)
I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!
Nicole from Krazy Kreations
ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months)
ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!
Mark from ODA
Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.
If simple is a wrong thing. I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.
Mukesh from Media Mosaic ITES Services
I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!
Vineet from Mavis
The pre chat form along with its customization options allowed me to get abundance of leads on my website, which was not possible before I got ProProfs Chat. The customization options to change the text fields and position the form are unbelievable.
I dont like the color blue! But then later I found out that I can change the color of my chat window as well!
Jhon from Amazon
I personally use and trusted on live2support chat. Grt software to use. Please try and take the tech advantage for your online support with chat.
Jackab from Customer Support
I started using Live2Support for my small e-commerce website around 4 months back and I am happy that I made this decision. With its easy interface, my customers are able to give feedback directly which has helped us as an organization in developing and changing certain features about our website. Previously we had the option of emailing which was time taking and customers wouldn't do it. But now, we are getting tons of feedback everyday which is more than a website can ask for. The Integration feature has also helped in monitoring the growth of the business. It is amazing!
It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization
We can manage multiple website using single live chat account.
The responses are faster and quicker due to canned responses.
Logo can be placed on chat window creating higher brand value.
Co-browsing is also possible while chat on visitor end.
Function of call back is really helpful to create a alternative option of interaction
comprehensive functionality need a lot of time to evaluate.
online help documents need revamp may be to technical as far as I think may be its too technical for me only
david from calimyourdiscount.com
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
Steven from Claimyourdeiscount
I agree with whatever is written here. I myself am using live chat software from live2support. There are many features which increase the usability of the live chat service. Customization of live chat window is something that can create right brand value for the organization. Besides that the extensive customer information provided by the visitor monitoring window can help us to make the targeted responses. I am using the live2support live chat service from last 6 years and have increased my online sales conversion rate by 36 %.
daniel from bestautodeal.com
I myself is using one of the live service provided by luve2support.I completely agree with what is said here. While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms. This live2support live chat service is much smarter than many sales managers. Its visitor monitoring window provides comprehensive information about visitors even tell us from where they are lending to our page. It's actually my third eyesight to get a clear vision about the customer and the result is more sales conversions. We have pulled back many of the visitors to our websites when they were about to leave. I have tried many chat services on my other websites but ultimately I have to shift to live2support .More live2support is economical also.
Edward from autodealforu.com
I am engaged with this particular live2support service for last 6 years and I is managing my 5 websites, blogs, from a single account without paying a single penny extra. besides the easy customization of the chat window and extensive report, This particular service also provide a feature loaded operator chat window that helps in providing quicker and faster responses. I will request the writer to evaluate this service may be as a loyal customer I am exaggerated the uses.
Angie from Getyourdiscount.com
A website can be made responsive by providing the live chat solutions. This is more important if the website has the business purpose where the customer want immediate response for his doubts and the advices that he seek. I am myself using live chat software from live2support. This service has helped to make me increase in my online sales revenue by 30 % due to the targeted solution that I am able to make based on extensive information that this software service provide to us. Besides that it also provides canned response to provide the better and quick response for the customer.
It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.
It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.
The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself
Imani from youdeserveit.com
I tried 3D cart integration and It was installed easily, effortlessly. This enhances website integrity and customer engagement without paying extra money for implementation. The support team has also customized the visitor window displayed on the website. What I have come to know that it has the most recent android application for latest android version. I myself have created branded chat images. The satisfactory level of service has prompted me to Quarterly renewal of services priced at $110. This is quite economical.
With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.
It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.
Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.