LiveAgent Software


 

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.

LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

 

LiveAgent - Dashboard
 
  • LiveAgent - Dashboard
    Dashboard
  • LiveAgent - Getting started
    Getting started
  • LiveAgent - Chats
    Chats
  • LiveAgent - Tickets
    Tickets
  • LiveAgent - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

611 Reviews of LiveAgent

 

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Software Advice Reviews (27)
More Reviews (584)

Showing 1-20 of 27

Teresa Herbic from Author, Contract Writer
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

LiveAgent is a Powerful Help Desk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great help desk offering!

Pros

This is a simple, effective and efficient help desk solution that will ease burdens for successful and swift interaction with customers to resolve their issues.

Cons

I love LiveAgent. It provides a powerful help desk opportunity for companies to interact and solve customer issues with ease.

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

LiveAgent for website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Perfect solution for instant communication for your customers online.

Pros

LiveAgent is great to have on your website. It gives instant contact to your customers for sales or general questions and /or support. If you have a website, you should have this feature

Cons

Someone will always have to be online to receive the notification that a customer is attempting to contact you.

Review Source
 
 

Md Jasim from ACE Controls Ltd, Siemens
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Easy to use and flexible features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent.

Pros

Immediate live supports to customers any time. I use it in my company website for better customer supports.

Cons

It has more flexible features that contains more information to knowing about it deeply. I would recommend to other customers to use it.

Review Source
 
 

Tammy from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Live Agent is Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend this product!

Pros

I love this software! It makes it so easy to communicate with clients and helps to make our office so much more efficient! Highly recommend.

Cons

Price; this is the only con i can think of and really you get what you pay for so if you are looking for a high quality product this is totally worth it. ;

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Live Agent - Great Online Site Communication Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this is an excellent product and I highly recommend it. You can brand this with your own brand which is nice.

Pros

Very much like Skype without Video
Easy to Use for the Laymen
Easy to integrate to any site
Easy to manage multiple conversations
Easy to send links and helpful information
Easy to send to another worker to take the customer

Cons

Depending on your budget this can be a draw back. Many start up companies can't afford this and with that mentioned, there are other options you can look at if you have a tight budget

Review Source
 
 

Colin from Redeem
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

The best around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LiveAgent is the fastest and most reliable CRM system available. Easy to use interface and so many customisation options available to seamlessly integrate LiveAgent into any business need.

Cons

There are no cons to using LiveAgent. I would strongly recommend that anyone who requires a CRM system uses LiveAgent.

Review Source
 
 

Kaire from Melton Truck Lines
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

It is FUN! I love being able to see what they are writing. It's like mind reading.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Did I mention that it is fun? It's fun.

Pros

The preview of the text being typed is my favorite feature. It is like mind reading. Being able to form a reply and have it get back to them quickly is priceless.

Cons

The LOUD ring when a chat opens up, but that is probably just an inhouse issue and not a LiveAgent issue.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Live Chat with and Affordable Price!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Perfect for servicing the customers via e-mail, web (live chat) and phone and the social media integration is an added plus.

Cons

It would be nice to like a tweet when it pops up instead trying to look for it in tweetworld. That's simply impossible.

Review Source
 
 

Mitchell from Kennedy Industries
Specialty: Utilities
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

I really like LiveAgent so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

LiveAgent has been a great product to use so far. I use it solely for its ticketing functionality, but even so, it has been very useful for me. I was able to use LiveAgent's automation features to create a streamlined process of handling support tickets.
LiveAgent's own support staff has been incredibly helpful. I've started a number of chats with them, and I always got the information I was looking for in a prompt and helpful fashion.

Pros

Wide range of automation options.
simple user interface
excellent support staff

Cons

Not all automation functions are available in all cases, as well as some inconsistency with the naming conventions of some rules.
Minor spelling and grammatical errors within some text (English Language)

Advice to Others

With a bit of setup and a little effort, LiveAgent can be configured to suit nearly any need. I really like using it, and their support staff is very helpful. The developers really want to make LiveAgent great; they even accepted a suggestion I had for improving the rules for automation.

 
 

Carlos from SOSMed
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Issue tracker has good features and HIPAA compliance. Can take a while to configure for a specific use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The issue tracker has good features, a clean look, and a flexible configuration. It is taking longer than expected to configure for use as an IT and Facilities Help Desk. Programs like Zendesk are much easier to use "off-the-shelf" for an IT help desk. However, LiveAgent is also more reasonably priced if you want a HIPAA BAA signed than its competitors.

 
 

Evan from IncubatorWarehouse.com
Specialty: Agriculture
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great but needs some more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Live Agent works great for our business but it would be nice if it had some added features that would make life easier. They would be as follows:

1. The ability to set business hours so phones and chat automatically are turned on and off
2. The ability to combine tickets
3. Allow for administrators to make changes to or make settings that are applied to all accounts.
4. Better phone functionality
5. Magento integration that is able to pull order/customer information for new tickets.

Pros

Combines all customer communication into one central location and chat,email, and phones are very intuitive and easy to use.
Customer service is amazing.

Cons

Needs some more functionality.

Advice to Others

This program has all of the main components needed for a great customer service experience at a great price point. Combine that with amazing customer service and tech support this is a great options for most businesses.

 
 

Dustin from OnlineAutoParts.com
Specialty: Distribution

September 2016

September 2016

Genius platform still in it's infancy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

My company was running our customer service out of a heavily modified gmail inbox. LiveAgent was able to reduce my average customer response time from 28 hours down to 2.5 hours. In fact, we've even managed to go down in manhours and still work through our workload much quicker. Having our tickets and chats, and the ability for a chat to become a ticket, has been super handy! The system is quick to set up and even easier to configure. Setting up rules for automation helps keep our workload low and our responses to customers timely. We haven't set up the custom plugin that allows us to integrate other information yet but I'm looking forward to having that set up soon.

Likes Least

The support staff is very quick to help out but implementations of suggestions are not quick at all and sometimes the support staff will tell you that you don't need a feature, when in reality, you do. For example, LiveAgent will always count a chat as a "missed chat" if it isn't answered within 30 seconds. Each 30 seconds counts that same chat as another missed chat. This isn't how I define a missed chat (chat initiated and NEVER answered) and I have no control over this setting at all. Some of the reports are also highly confusing. Lastly, the system is simply missing some basic functions. I need my entire team of agents, regardless of which department they are in, to be able to see every ticket but the only way to do this is to put them in every department. This has caused a lot of issues that we've had to change our processes not only with customer service but through the rest of our company as well. It would be beneficial to have a "view only" option for departments. Other basic features that are missing: Chat hours (if an agent is logged in after hours the chat shouldn't be displayed), merging tickets, attachments don't get sent to ebay members etc. There are also random times where LiveAgent will freeze, boot agents out, or simply stop working (I just had a chat show up as a new chat but said the customer was waiting for 14 hours).

Recommendations

Give it time! You'll have to change some processes and behaviors, but give your agents some time to get used to the system and give yourself some time to configure the system properly.

 
 

Leonardo from Leadlovers - leadlovers.com
Specialty: Software / IT

September 2016

September 2016

Leadlovers feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is easy to use. There are many features and it is all integrated.

Likes Least

The chat screen takes too long to load. It could load a little bit faster

Recommendations

Maybe an app for desktop, that loads fast, it would be good :)

 
 

Jens from pododesk
Specialty: Software / IT

August 2016

August 2016

Not too good in the end.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I quite liked the support portal and it's options for customization.

Likes Least

I am quite disappointed about your "return policy" especially as I got missleading information from your support team. This lead to additional cost that I am hardly willingto pay.

Recommendations

I dont have any recommendation right now.

 
 

arwin from mulmut.com
Specialty: Auto Dealership

August 2016

August 2016

quite useful for live chat and CRM, but could do better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

competitively priced, intuitive to use, easy to implement, but can do better with increasingly essential auto response feature

Likes Least

I need an auto response feature. Something that can answer customer's basic questions. It'll be something that gets triggered by keywords, then prompt the customer for possible answers

Recommendations

easy to use, inexpensive, quick to learn, thats it

 
 

Alfredo from ilovepoker.com
Specialty: Other

August 2016

August 2016

So pleased that I included you as part of my asset list

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

After working 12 years using many different customer service tools, getting a software that is extremely intuitive, valuable and user friendly is a complete home run. I cannot say I like only one thing. I love the product, support and technology used so far.

Likes Least

No complaints so far. Initially the badges were "not serious" for my employees, but after playing around with the software they found joy using them.

Recommendations

Be sure you have ALL email settings clear and understood before moving a finger, so it will be easier for you to set up.

 
 

Claire from CSI Products
Specialty: Distribution

June 2016

June 2016

Good tool for customer support, easy to implement and use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The tool is easy to use and allows us to reply to customer queries immediately, which improves the level of customer service we provide. It makes managing tickets very easy. Our customers like the live chat feature we offer and many of our orders get placed after the customer used the live chat.

Likes Least

Nothing really, the product works well for us and delivers everything we expected / needed

Recommendations

Good value for money. If you have any issues, get in touch with the support team at LiveAgent, they’re very friendly.

 
 

Dave from Paleo On The Go, LLC
Specialty: Food / Beverage

May 2016

May 2016

It was easy to set up, add the script to the website, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use. I like the way the chat and contact us tabs look. I like the actual chat pop up. The dashboard is decent. I think it's a good thing for our company.

Likes Least

I hate hate hate that I keep getting disconnected throughout the day. It disconnects quickly and then "contact us" pops up. This is not what we want, especially during business hours.

Recommendations

Refer to last question. I want to be able to stay connected throughout the day with out being disconnected without notice.

 
 

Alexandre from Type 2 Solutions B.V.
Specialty: Software / IT

May 2016

May 2016

Quick to implement flexible product with very responsive support tem

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product was very quick and easy to implement. A few features required some explanation, but the support team was very responsive and took the time that was necessary to address our questions and concerns.

Likes Least

Can't really come up with anything off the top of my head.

Recommendations

Don't hesitate and ask the support team. There is plenty of documentation available online, but sometimes a question is asked (and answered) more quickly and to the point by a human...

 
 

Silivu from Smart Cube Systems
Specialty: Software / IT

May 2016

May 2016

SmartCube Evaluation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Pay and Ready. You paid and you use. You get invoice easy and no stress about other administrative details.

Likes Least

Rather complicated to setup it. For example an incoming ticket via email should be automatically distributed based on source and departments. More than this a "master user" of customer is not able to see and follow tickets status

Recommendations

To search more deeply for different kind of functionalities of the software

 
 
 
Showing 1-20 of 584

Joseph R. from The TJX Companies, Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

A decent support team product that could use improvement

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The set-up was very simple and intuitive and the rollover from our previous method of support as well as the basic reporting features.

Cons

The tool needs work with overall speed and functionality as it seemed to close out of support tickets without prompt. Several customers provided feedback that the reporting was too limited and did not provide the insights they were looking for.

Review Source: GetApp
 


December 2018

December 2018

Live Agent - All in one solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Outstanding experience so far

Pros

This is outstanding and has everything you need for a fully functional information and help desk as well as live chat. All you need for your business no matter what.

Cons

I think the chat aspect could be a little better and load quicker.

Review Source: Capterra
 

Jason Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Tons of features & Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very complete Help Desk Software and communication tool for interacting with your customers. I was able to get rid of a couple other services I was using (chat program, and a support ticketing program) and bundle them into LiveAgent. Although I haven't implemented it yet, they also allow you to integrate a VOIP provider via a SIP Provider allowing you to manage incoming phone calls via the same dashboard ;-)

The help section and Customer Service is really good when you have questions not in their knowledge base.

And last but not least, great pricing with a no frills cancel anytime contract. Many of Live Agents competitors are charging 4-5 times as much for similar feature sets.

Cons

Hard to be critical of a platform that provides so much value in a bundled package. My only minor criticism is that the UI (user interface) could be polished up a bit. I'd also like to see the implementation of a more robust setup wizard that really walks you through the process of setting everything. The wizard they have is decent but could be improved to be even better.

Review Source: GetApp
 

Randy from Sabbow
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

From Personal experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to use and makes for a great assistant aid when you are very busy

Cons

with it being so easy for the end user it can tend to cause a lot of people to message you and that causes a bottleneck

Review Source: Capterra
 

Bryan from Grow Strong Industries
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Does everything we need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's been hugely beneficial in allowing our customer service team support customers on platforms they couldn't access before.

Pros

We finally have a place where our customer service team can address questions from all sources: social, email, and live chat (well, except for Instagram but that's not LiveAgent's fault).

Cons

No built-in ability to set on/off hours for web chat without custom javascript. If an agent leaves without logging off, live chat window could stay on all night.

Review Source: Capterra
 

Daniel from M3D
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Simple interface and promising features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used live agent for over a year and the price and features were perfect for what we needed. Overall we had a great experience with the software.

Pros

The savings it generated for our company while reducing overhead.

Cons

The api could use some love but nothing major.

Review Source: Capterra
 


December 2018

December 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like how convenient it is to use for websites to connect with someone right away. when shopping or using a website I like to ask questions or be connected with someone asap rather than a phone call.

Pros

I like how convenient it is to use for websites to connect with someone right away

Cons

sometimes someone is not available to talk to. hours of operations.

Review Source: Capterra
 

Frank from Super Closet
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

LiveAgent is Great

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

LiveAgent has helped organize all our chat with our customers and made it easy and reliable.

Pros

I like the functionality of being able to chat with my customers from all avenues such as social media and direct website.

Cons

It was a little difficult to keep track of chats as multiple were coming through but that may be my user error

Review Source: Capterra
 


December 2018

December 2018

Great tool to improve internal performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has helped us to better control our emails and improve the quality and on time response

Pros

the design is pretty user friendly and the tool is easy to use.
the features and additional information that provides really help to improve internal management

Cons

I believe it is quite expensive compared with another similar products

Review Source: Capterra
 

Jenny from Big Foot Union High School
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

LiveAgent is a great software to use to keep all your communication organized in one spot!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about LiveAgent is their customer service and how inexpensive this software is. With all the other software that our business needs, it's great to be able to integrate this software as well at a low investment.

Cons

I've been using this software for a couple months now and I really like what I've experienced so far and can't say that there is anything that I don't like!

Review Source: Capterra
 

tomer from Naturalhealthbag
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

My 3rd year using them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- non ending list of features and whenever you need something customized or speical they are willing to work out with you finding the best solution for you, love them.

Cons

sometimes they have down time and the emails are not always reaching to the inbox (spam)

Review Source: Capterra
 

Daphne from Music
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Talking with your fingers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The fact that its instant and that the conversation can be saved and printed.

Cons

Nothing really, my worse part of the chat is my spelling and not knowing how to put my words to paper.

Review Source: Capterra
 

Alex from https://www.sportlife.ua
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Universal Customer Support System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use LiveAgent for quick customer support. The tool allows you to communicate with customers in a live chat format. There is a smart spam filter feature. You can monitor Twitter messages mentioning our brand.

Cons

The first drawback of LiveAgent is that the service has problems with displaying a chat on different browsers. The second drawback is that there is no embedded system for evaluating the work of the manager.

Review Source: Capterra
 

Amber from Netpeak Software
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Good service to keep in touch with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Using LiveAgent, our agency employees were able to help a huge number of our clients from all over the world. A worthy support service that solves all the technical issues that arise.

Cons

I would very much like to see in the future an improved plugin for integrating LiveAgent on websites. Often there are problems when using the product in Opera and Internet Explorer browsers.

Review Source: Capterra
 

Igor from Exadel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

All in one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With the advent of the application, it became easier for our employees to communicate with each other. In addition, the program allows you to transfer documents to each other and leave comments. The versatility of the tool lies in the availability of not only corporate communications, but also integration into customer orders.

Cons

Not as extensive integration as some other chat rooms, for example, JivoSite. No cobrause and no notification feature for customers. For all other parameters, the tool is not inferior to popular applications of a similar orientation.

Review Source: Capterra
 


December 2018

December 2018

Great Live Chat ++ Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Live Agent is a wonderful (and really cost effective) tool to fully provide great customer service to our customers. Before, things were in many different places and we didn't quite know who was responsible for what. Now, everthing is in one place and we can keep track of the status of requests. It's wonderful!

Pros

I really appreciate how robust the feature set is. You can have a live chat on your website, a ticketing system, email support, and even social media support all in one place. I love the ability to have multiple team members gain access to the system and assign different tasks that need to be done for support.

The fact that we don't have to go look in multiple different places to do support is a major bonus.

Plus, being able to organize each ticket with labels and context is a nice bonus.

Cons

I would love to see more native integrations. The only thing it's really missing on our end is a complex integration with teamwork projects (our project management system)..that way everything works together for serving our client.

Review Source: Capterra
 

Bharatwaj from DigitalCube Tech Private limited.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

A must buy for all the people who are looking to support their customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I loved it and will surely say others to try it once.

Pros

There are many things I can list down in the pros
1)All in one- I don’t have to have a different chat and desk combo, this is one for all
2)Many functionality- this satisfies all the things I need and that is sufficient for me

Cons

I wouldn’t add anything as a con for this software

Review Source: Capterra
 

Jeffrey from Gorilla grow tent
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Amazing product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes life awesome

Pros

I like the chat feature it really helps make life better

Cons

It doesnt have many things i dont like honesty

Review Source: Capterra
 

Jennifer from Mel Foster Co.
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

LiveAgent is an amazing help desk support system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to communicate with my users in real time and more effectively. Great product.

Pros

Great customer support platform, up to date technology, user friendly, great pricing, eases your stress from handling everything on your own. Great tool, a must buy for all professionals.

Cons

I cannot think of anything that I didn't like about the software. The only thing that would make it more appealing is if the cost was a bit lower, but it is truly worth it so it is hard to argue with the pricing.

Review Source: Capterra
 

Yap from Dynamic Presence
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Stable and Matured Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gets the job done in the area of live customer touch point.

Pros

Product works as described and if touching base with your online customers is important in your business, LiveAgent is simple to implement and best of all.. is a stable application with little bugs.

Cons

The UI can be improved to suit a more modern web 2.0 feel but understandable anything visual design is subjective.

Review Source: Capterra