SAP - CRM Software


 

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.

 

SAP - CRM - Analytics
 
  • SAP - CRM - Analytics
    Analytics
  • SAP - CRM - Account details
    Account details
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

115 Reviews of SAP - CRM

 

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Software Advice Reviews (42)
More Reviews (73)

Showing 1-20 of 42

Greg from Medical Devices
Specialty: Maintenance / Field Service
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

A nice enough software. But a bit clunky

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

Cons

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

Review Source
 
 

Joell from Neutron Industries
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Cons

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

Review Source
 
 

Alessandro from Casa Pellegrino Boutique Hotel
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very nice integrated software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Totally recommended product for your business, regardless type of industry or sector. It will help you to integrate customer relationship management.

Cons

Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data.

Review Source
 
 

Alexis from Crocs
Specialty: Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

SAP CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly suggest SAP CRM in the worplace.

Pros

Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.

Cons

Takes time to learn the system, just like any other program, once learned though can be used to your advantage.

Review Source
 
 

Joshua from Education
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Once program is understood, it is incredibly efficient. Search history is a huge plus for me. I think the software was put together well

Cons

Complicated program with a lot of menus and different sections. Can take a long time to learn your way around the program

Review Source
 
 

Rafael from holcim
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

SAP - CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great

Cons

For me it is a very good product but I often have problems with service. It is not intuitive and easy to use.

Review Source
 
 

Ana from EPIC Consultant
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

One solution for the entire company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Cons

SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

Review Source
 
 

Scotty from TBA
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

SAP - CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great product! Accurate with loads of report and notice features. Useful tools to help maintain inventory and pricing.

Cons

Reports are accurate and trustworthy, system allows for future pricing to be entered with effectivity dates.

Review Source
 
 

Gina from CULBERTSON RESOURCES, INC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

SAP keeps it's standards high!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all, this is a great program to utilize it's every tool that will get your job done with ease.

Pros

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

Cons

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

Review Source
 
 

Jasper from De Flint
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this

Cons

Customer support is through e - mail and not by phone, which makes the proces a bit slower than it could be

Review Source
 
 

Dipesh from Northern Illinois University
Specialty: Banking
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Best CRM tool with vast features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Cons

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Review Source
 
 

Nurul Amalina from DRB-Hicom Berhad
Specialty: Construction
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Truthfully user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Review Source
 
 

Jonelene from Pace Sensors Limited
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.

Cons

Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.

Review Source
 
 

Jay from Avionics
Specialty: Engineering
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

SAP is powerful but not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SAP provides vast amounts of enterprise information. Design, maintenance, financial performance, quality system, manufacturing, supply chain information to name a few.

Cons

SAP is hard to use. The menus are not intuitive. The information is buried layers deep. Menu selections are not like mainstream software applications and usually do not contain what you would expect.

Review Source
 
 

Nolan from System Terrasoft, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

SAP CRM is nice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Cons

it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

Review Source
 
 

Michael from CBCC
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

They are big for a reason - it's a functional and dependable system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Review Source
 
 

Ben from Pacific Auto Company
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

SAP Business One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are many functionality with SAP Business One, but the system is often slow and needs updates often.

Cons

System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times.

Review Source
 
 

Adham from Education
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

i get training in SAP FICO but the marketing of SAP don't give me any opportunity to work with this software first in the training center they told us come this the first software in the world and the future u have to get knowledge on it .if you are looki

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

there are much training and less opportunity for employee

Pros

SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System

Cons

as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost

Review Source
 
 

Brinomar from Supply Chain Management
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Easy to learn software but a bit time consuming

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As a new user, this software helps me to easily handle and organize the crowd or people. Also, due to its interface you can easily search what you needed and it even present some graphs that give ease to the user since you don't need to create it but just simply analyze it.

Cons

My only problem is that it is tedious specially when making changes but it will pass out before my adjustment period ends.

Review Source
 
 

Darrell from Elinco International Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Software for operations and manufacturing company

Pros

User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Cons

Expensive, large corporation required and training is very intense. Larger than most systems and challenges

Review Source
 
 
 
Showing 1-20 of 73

Baratharun from Ford Motor Company
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Ease of use !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy and welcoming user interface helps to use this at convenience.

Cons

Lack of integration for complex requirements which i feel is better in ARIBA.

Review Source: Capterra
 

Kate from Hunter Lodge Advertising Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great brand, necessary software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good

Pros

It is a very useful tool to be fluent in using. Also great for CRM across large organisations with multiple streams of users.

Cons

I don't particularly like the look and feel, these are designed to be operationally effective, not UX driven.

Review Source: Capterra
 

M. Sohaib from KESC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

SAP CRM has everything an organization needs to deal with Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.

Cons

Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.

Review Source: Capterra
 


November 2018

November 2018

SAP Customer Resource Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality available to manage customer order is brilliant

Cons

It takes time to get hold in the working environment

Review Source: Capterra
 

Faisal from Baylor College of Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Exceptional software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Assuring in the pay to procure process.

Cons

User training needed, added more exercises to train team

Review Source: Capterra
 

Chris from Lenze
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

SAP CRM powerful tool, but huge.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all.

Pros

SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.

Cons

CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.

Review Source: Capterra
 

Tushar from CGI
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

The most advisable Customer Resource Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good

Pros

The ease of implementation and integration with the other existing software makes it easier for industries to accept this software

Cons

The GUI is based on transaction codes which makes it the ledger of time for the end users to get hold on this software

Review Source: Capterra
 


October 2018

October 2018

Useful software but not intuitive

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's a useful tool for customer support where they can add notes and updates after each call.

Cons

The design of the software is not nice. It looks like a very old design.
It's not an intuitive software.

Review Source: Capterra
 


October 2018

October 2018

Top notch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud functionality, automatisation, big scale implementation of your leads and the progress they make with possible order flowing out of them. These people know what any company needs and have the tech support to back you up.

Cons

The size and abilities can be a bit daunting especially when you're not familiar with the SAP environment.

Review Source: Capterra
 

Chris from Lenze Americas
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

SAP CRM Powerfull tool, can be difficult

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall it is a very powerful tool, I just wish it was a little faster to respond and save.

Pros

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

Cons

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

Review Source: Capterra
 

Gabriela from Stone and Style
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think that this CRM is a very good tool and if you learn to use it it opens a lot of opportunities in different companies.

Pros

Good to control a company in different areas.

Cons

This CRM is hard to learn how to use at first.

Review Source: Capterra
 


September 2018

September 2018

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it is very easy to use to assign items and search for items using the serial number.

Cons

I don't like how it takes a while to process.

Review Source: Capterra
 


September 2018

September 2018

Convenient and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Cons

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Review Source: Capterra
 

Manuel Antonio from PartnerHero
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

The leader and innovator of CRM software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SAP provides a plethora of integrations between several first and third party programs that allows you to consolidate every bit of information when it comes to Data mining. Being able to use this software will also open many doors as the amount of businesses using it currently is astonishing.

Cons

Some integrations between SAP and other a first party and third party programs requires a very technical approach. Also, updates to the CRM can take quite a while so it may be some time until a new feature will become available to you.

Review Source: Capterra
 

Lauren from Mdt
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

this is easy to use platform for payment processing

Cons

Its pretty static in what you can do depending on your access levels

Review Source: Capterra
 


August 2018

August 2018

Does it's job but it's not user friendly at all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good integration with other SAP Systems, and the reports are just great and you have a wide variety to choose from

Cons

It is extremely complex for new users and you need training to be able to use ti the right way

Review Source: Capterra
 

Cintia from Lemontech
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

I like the software for review information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used the RRHH module for my work, and it was very helpful that every little detail of the user was in the software.

Cons

I think that it's to big that you cannot cover all the modules and information, but you have to used it to get used to it.

Review Source: Capterra
 

Kristy from Agile

July 2018

July 2018

Very feature rich CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.

Cons

That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.

Review Source: Capterra
 


July 2018

July 2018

With this CRM, it is managed in a better way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improve the speed of transactions when you are serving the clients.

Pros

I started using SAP CRM when I was working in a telephone company and in a short time it was possible to reduce the time in which the procedures are done, beause they are in real time and this is something that when you are attending a client you will not have the convenienve of taking more than necessary, with hte SAP CRM I could place orders, contracts and more with a single platform,

Cons

Despite being a fairly complete system it is difficult to learn how to use it and it takes a lot of time to manage it as it should be.

Review Source: Capterra
 


July 2018

July 2018

A great system with huge functionality

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

Cons

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.

Review Source: GetApp