About SendPulse

SendPulse is a cloud-based marketing solution that allows users to manage email, text messaging and push notifications through a single platform. It is suitable for small and midsize businesses.

SendPulse’s email features allows users to set up emails with a drag-and-drop editor and ready-made templates. Users can check the performance of their email campaigns with A/B testing tools. SendPulse also provides email servers with reputed IP addresses to help ensure email delivery.

Users can send instant and personalized notifications to customers' devices using the SendPluse push notification feature. SendPulse’s text messaging service allows users to send messages to more than 200 countries. The messaging service can send texts automatically ...


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Supported Operating System(s):

Web browser (OS agnostic)

105 Reviews of SendPulse

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(64)

64

4 stars

(30)

30

3 stars

(3)

3

2 stars

(0)

0

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 105 results

April 2018

Zachariah from Debtfree

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine.

The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers. We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).

Pros

The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide. The software allows you to send a huge number of emails (to clean email addresses) with ease. They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself). Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible. (For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )

Cons

It would be good to have an email cleaner built into the software rather than having to use an external service. I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos

January 2020

EDUARDO from ALL BEST DATA US

Company Size: 201-500 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

SENDPULSE REVIEW

IT IS GOOD AND I WILL START USING MY OWN NEW DOMAIN AND I WILL START PAYING A PLAN FROM YOU GUYS EVERY WEEK I HAD REFERRED YOUR COMPANY TO OVER 300 NEW USERS FOR THE LAST 2 YEARS

Pros

IT IS USER FRIENDLY AND FAST AND YOUR CUSTOMER SERVICE IS GOOD AND THEY ANSWER FAST WITH A GOOD HELP ALWAYS... I LIKE YOUR SYSTEM BECAUSE YOU ARE NOT PUTTING TOO ISSUES IN ORDER TO SEND E-MAILS AS THE OTHER COMPANIES

Cons

WELL WHEN I PUT ALL MY CONTACTS FROM MY LIST YOU ALWAYS BLOCK MANY OF THEM AND YOU PUT IT AS ERROR BUT ALL OF MY CONTACTS THEY SUBSDRIBED IN OUR WEBSITE AND THEY ARE INTERESTED ON GEETING OUR E-MAILS

Reasons for Choosing SendPulse

IT IS FASTER AND EASIER AND YOUR CUSTOMER SERVICE HELPS VERY SOON AND YOUR CUSTOMER SERVICE REALLY UNDERSTAND AND HELP US WHEN WE NEED IT

January 2020

Olga from Euler Hermes

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2020

More than just good service

Pros

SendPulse does a great job with newsletters. Emails rarely get spammed, about 2 times per 100 emails. This is more than a satisfactory result. I also liked that the service allows me to conduct A / B testing and configure the client base.

Cons

Solutions for AMR-letters do not develop. Development froze at the initial stage, so this function is better not to use. There is also a problem with the support service - the operators respond in a standard manner and do not help to solve the problem.

Response from SendPulse

Replied January 2020

Thank you for your review, Olga! Points taken.

September 2016

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2016

Good but API is hard work

So I am going to caveat this whole thing with if youre not interested in using the API or you are not coming from another service with an existing API integration, this probably wont apply to you. Summary: 2 different APIs, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if youre not using the API, its probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these APIs you will know, Slack is easy, Salesforce is really really hard) another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON and therein lies the next problem DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, its a problem because the API responds with junk HTML if you get your request wrong so you dont know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process one that I still have no idea how to make work this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just dont.. what.. from the documentation (a required parameter to authenticate, IV): iv an initialization vector, encrypted by a public key with an OpenSSL Library usage what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although Im not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Pros

Price Web Interface Email Builder

Cons

API Can't use Email Builder emails in the SMTP email interface

January 2020

Chris from Magical Melodies

Company Size: 1 employee

Industry: Music

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

Awesome email client for free!

I can send out my weekly email blast (around 1000 subscribers) for free! SendPulse is a real lifesaver for me! Any other email client that I've looked at would cost me $40-60 per month, which I can't justify spending. Thanks so much SendPulse!

Pros

It's completely free and allows me to customize my emails that I send out every week. I own a small business and can't justify the cost of any other email client.

Cons

The interface can be a little clunky sometimes.

Response from SendPulse

Replied January 2020

Thank you for your review! We are happy SendPulse helps your business.