About SMART QUEUE

Smart Queue is a cloud-based virtual call center solution by Avoxi that allows users to set-up custom call routing based on the business requirements. The solution helps users measure agent’s performance, call wait time and call resolution. Key features include live call monitoring, call recording, quality assurance, international tool service and call forwarding.

Smart Queue offers pre-built report templates and dashboards to enable performance tracking through live and historical reports. The reports provide users with information on how the entire call center performed and how their agents performed individually. The report covers metrics like average speed of answer, amount of time for a call to be answered during a specific timeframe and an average...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

29 Reviews of SMART QUEUE

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

September 2020

Robert from Cibersys

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

AVOXI Genius is the best option for your IPBX and DID needs

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Reasons for Choosing SMART QUEUE

Better customer support

Response from AVOXI

Replied September 2020

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

September 2020

Capucine from BNP PARIBAS CIB

Company Size: 10,000+ employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Avoxi is the best for this service on the market

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Reasons for Choosing SMART QUEUE

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Response from AVOXI

Replied October 2020

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

May 2020

Utku from SmartAlpha AI

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

May 2020

Fraudulent charging

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Reasons for Choosing SMART QUEUE

Unfortunately it seemed cheaper.

September 2020

Justina from UAB METIDA

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Customer support at it's best

Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Reasons for Choosing SMART QUEUE

best reviews on customer support, which is important for me.

February 2020

William from Social Technology Ltd

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Good hearted Innovation driving great change in VA Automation for our business

I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Reasons for Choosing SMART QUEUE

Much more controllable complexity and a more sophisticated, reasonably priced service.

Response from AVOXI

Replied September 2020

William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.