Spiro Software

4.42 / 5 (26) FrontRunners®

About Spiro


Spiro is a proactive relationship management platform. Natively built on artificial intelligence, Spiro provides a single solution encompassing traditional CRM, sales enablement and telephony (phone and texting). It is ideal for sales teams at companies with 100-1,500 employees.

Spiro's AI feature evaluates sales data and generates recommendations for sales reps. It behaves like a personal assistant to the sales team, reminding them to update contacts, change pipeline status, correct inconsistencies in the pipeline, report on sales progress and more.

The automated sales reminders help sales reps stay alert for their upcoming client meetings. With built-in calling and messaging features, users can call or send text messages to clients prior to their meeting. All client conversations, including call recordings, are logged with date and time stamps for activity tracking.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

26 Reviews of Spiro

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

4 stars

(13)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

My experience with Spiro so far has been very good.

Obviously the tracking of prospects and activity by the sales team, both inside and out. The proactive interaction with the Spiro team in helping us maximize the capability of the platform so we can best utilize the field sales team time on a daily basis. Overall very pleased with the platform and support from Spiro.

Pros

I like the ease of use. I like the fact that Spiro is very engaged on a daily basis with customer support. We are not the most easy company to work with as our demands can be much but Spiro is always responsive to any of the requests we have and are very communicative throughout the process.

Cons

There really isn't much that I don't like about the software. If you want to set up a campaign and select multiple contacts/pages, you can only do it one page at a time instead of selecting "select all". Very minor issue.

January 2018

Luke from Henderson Services

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

Spiro has changed the way we manage contacts and opportunities.

This software has allowed us to aggregate contacts and business opportunities across many users in multiple offices.

Pros

I think what we at Henderson Services are finding that we like the best about Spiro is the availability to have several people working out of the same group of contacts and to integrate all of our touches and opportunities so that we are all aware of who is working on what. The option to tailor the reminders experience to each of our own personalities really helps drive it home.

Cons

Occasionally certain pages are not set up quite the way we would like or do not have filter options that we need to see. Fortunately the Spiro team has been great about customizing our experience and helping use get those things integrated into our version.

August 2018

Joshua from Pioneer Telephone

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

What an easy CRM to use and have available

My company has seen an uptake in overall customer interaction and collaboration between sales personnel. It has been a great place to come together on projects with multiple departments being able to utilize easy to access customer information.

Pros

This has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.

Cons

We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Response from Spiro Technologies

Replied August 2018

Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!

January 2018

Austin from Miami Hot Spring Spas

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

Spiro has helped me grow my business and handle the increase in customers.

Efficeincy, ease of use, effective systems management capabilities.

Pros

I like most about Spiro it's easy to use user interface. I can put all the relevant information about a customer in an easy-to-manage location and classify them with a great deal of specificity.

Cons

What I think could be improved is Opportunity organization. I like to sort throught my customers by accessing their "Created Date", but organizing opportunities by "Created Date" is not currently an option on Spiro.

Response from Spiro Technologies

Replied January 2018

We're so happy to hear that Spiro is helping you grow your business! Thank you for your feedback on wanting to sort your opportunities by "create date". We plan to roll out sorting options like this in a release next month.

January 2018

Kevin from Athlete Network

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

January 2018

Easy to use and does a great job of reminding me when I need to follow up with prospects

More prospects entering my pipeline because I was reminded to make that 4th and 5th call. More touches equal more opportunity.

Pros

The reminders hold me accountable to follow up emails and a regimented sales cadence. I also like all my notes from past experiences with a prospect are on one page.

Cons

Other sales engagement tools have automated the email processes which saves a significant amount of time, but those other tools are also more expensive. So you get what you pay for.

Response from Spiro Technologies

Replied January 2018

Hi Kevin, I'm pleased to let you know that we will be releasing more automated email functionality in the next month, giving users the ability to send email campaigns to a list of contacts, and track opens, etc.

January 2018

Jared from Allen Lund Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Love the App on my phone and the reminders

Pros

The assistant and the reminders. It really keeps me on my toes, especially when travelling. The quick access is a huge bonus

Cons

I wish there was a better way to track my weekly productivity. How many calls I have made, how many time I called a specific contact and time of day.

Response from Spiro Technologies

Replied January 2018

Hi Jared, Thank you for being a valued Spiro customer. As a Spiro user, you receive an automated weekly email that show you a summary of your sales activities, including numbers of calls, emails and meetings. You can also gain valuable insight into your sales productivity by using the email assistant. Send a quick email to assistant@spiro.ai asking what you have done this week, and you'll receive a summary of your progress.

January 2018

Chris from Athlete Network

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2018

Organization for my sales team.

Pros

Simplicity on front end. It is very easy to use and no excuse for team not to use it. We have seen an increase in sales.

Cons

For some reason I struggle with the reports. I know the data is their to help make my team more efficient.

Response from Spiro Technologies

Replied January 2018

Thank you Chris for your review, and for being a Spiro customer! Our customer success team is always here to help you set up any reports you need to make you team more efficient. I'll have your Customer Success Manager reach out to schedule a time to review what reports you'd like to see.

January 2018

Orly from Orly Khon Floral Boutique

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

An easy to use CRM with the best sales reports!

Helped me uncover some deals I had forgotten about, called them, and got the business. I wasn't that familiar with running reports, so was hesitant at first to use them, but the customer support people at Spiro walked me through the reporting features and now I use them all the time.

Pros

Very easy to get up and running - the customer service team helped me import all of my contacts smoothly. I'm always on the go, so I make great use of the Email Assistant to check on my deals without having to even log into Spiro. It's great. And I love the reports - not only are they easy to use, but they are helping me discover deals that need more attention.

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

The best CRM that I have ever used. It allows very easy and intuitive tracking of the my accounts

Increased sales and more recurring revenue from repeat customers.

Pros

Easy and intuitive input and tracking of my accounts, prospects and customer renewals so that nothing falls through the cracks.

Cons

I do not like the limited integration of the spiro mobile app when receiving a call from a customer in my spiro app who isn't saved in my personal phone book so it doesn't put the callers name into my call screen.

January 2018

Eli from Athlete Network

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Great Sales CRM that provides what's needed without all the extra fluff.

Pros

Simple ease of use that provides for consistent engagement with perspective clients. These benefits combined with a simple learning curve allow sales teams to instantly use the platform.

Cons

No real complaints, perhaps in the future the software will expand to incorporate a pipelining tools that provides curated leads.

Response from Spiro Technologies

Replied January 2018

Thank you for your review Eli. We're happy to hear your sales team was able to instantly use Spiro!

June 2019

William from Catania Oils

Company Size: 51-200 employees

Review Source: Capterra


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