About SRM Software

Customer Service Delivery Platform's (CSDP) SRM is a hybrid customer relationship management (CRM) solution that helps businesses to automate their customer service and service delivery routines. It provides businesses, professional services for inventory control, knowledge management, field services, time tracking and more.

SRM provides users visibility into company contracts, warranties and entitlement management. With these tools, custom client agreements can be implemented and organized, providing the specific management tools for each organization.

Additionally, SRM offers businesses tools necessary to respond to customer feedback and then manage service offerings based upon that feedback. This helps organizations to...

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Supported Operating System(s):

Web browser (OS agnostic), Windows 2000

1 Reviews of SRM Software

Overall rating

3 / 5 stars

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June 2018

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Shatabdi from Ericsson

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra



Value for money


Customer support




June 2018

The tool is user friendly but mapping on the VPNs is a challenge.

Best benifit is the availability of all the past data in a single platform. Believe me it really helps.


UI is good and data is readily available. The tool is user friendly and historical data can be used with ease.


Login issues and bugs are a concern. Sometimes even when you are logged in the application takes a lot of time to load pages.