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Supported Operating System(s):
Web browser (OS agnostic), Windows 2000About CSDP Service Relationship Management
Customer Service Delivery Platform's (CSDP) SRM is a hybrid customer relationship management (CRM) solution that helps businesses to automate their customer service and service delivery routines. It provides businesses, professional services for inventory control, knowledge management, field services, time tracking and more.
SRM provides users visibility into company contracts, warranties and entitlement management. With these tools, custom client agreements can be implemented and organized, providing the specific management tools for each organization.
Additionally, SRM offers businesses tools necessary to respond to customer feedback and then manage service offerings based upon that feedback. This helps organizations to address customer concerns and...
1 Reviews of CSDP Service Relationship Management
Overall rating
3.00 / 5 stars
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June 2018
Shatabdi from Ericsson
Verified Reviewer
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
June 2018
The tool is user friendly but mapping on the VPNs is a challenge.
Best benifit is the availability of all the past data in a single platform. Believe me it really helps.
Pros
UI is good and data is readily available. The tool is user friendly and historical data can be used with ease.
Cons
Login issues and bugs are a concern. Sometimes even when you are logged in the application takes a lot of time to load pages.