CSDP Service Relationship Management Software


 

Customer Service Delivery Platform's (CSDP) SRM is a hybrid customer relationship management (CRM) solution that helps businesses to automate their customer service and service delivery routines. It provides businesses, professional services for inventory control, knowledge management, field services, time tracking and more.

SRM provides users visibility into company contracts, warranties and entitlement management. With these tools, custom client agreements can be implemented and organized, providing the specific management tools for each organization.

Additionally, SRM offers businesses tools necessary to respond to customer feedback and then manage service offerings based upon that feedback. This helps organizations to address customer concerns and ensures that short and long-term issues are addressed with the client. The solution can be tailored to meet the requirements of businesses in industries such as maintenance, manufacturing, high-tech and more.

SRM can either be deployed on-premise or hosted in the cloud. Services are offered per-module on a monthly subscription basis. Perpetual licenses are also offered for a one-time fee that includes support via phone and email.

 

CSDP Service Relationship Management - Open call screen
 
  • CSDP Service Relationship Management - Open call screen
    Open call screen
  • CSDP Service Relationship Management - Dashboard
    Dashboard
  • CSDP Service Relationship Management - Schedule board overview menu
    Schedule board overview menu
  • CSDP Service Relationship Management - SRM buddy close subIncident
    SRM buddy close subIncident
  • CSDP Service Relationship Management - SRM buddy incident work overview
    SRM buddy incident work overview
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

1 Review of CSDP Service Relationship Management

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Shatabdi from Ericsson

June 2018

June 2018

The tool is user friendly but mapping on the VPNs is a challenge.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best benifit is the availability of all the past data in a single platform.
Believe me it really helps.

Pros

UI is good and data is readily available. The tool is user friendly and historical data can be used with ease.

Cons

Login issues and bugs are a concern.
Sometimes even when you are logged in the application takes a lot of time to load pages.

Review Source: Capterra