About Survicate

Survicate is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in a variety of industries. It offers a variety of ways to collect customer feedback.

Survicate feedback can be prompted by a variety of triggers including exit intent, page scroll, time delay as well as custom events. On page website widgets can be deployed to capture in-the-moment insights from current and potential customers.

Survicate can also ask follow-up questions or send calls to action based on previous answers. The solution comes preloaded with a number of premade surveys that can be customized. Surveys can be sent to targeted groups based on customer metrics.

Survicate offers a variety of appearance customization options as wel...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Survicate

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(4)

4

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

February 2019

Kinga from WeRSM | We are Social Media

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Good to have Survicate in your toolbox

Pros

I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Cons

I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

October 2019

Ross from JuiceIT

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2019

Great product , great price point

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Pros

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Cons

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

November 2018

Jennifer from Marmalade

Company Size: 51-200 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Easy to use, customisable

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

April 2019

Josh from BRX Performance

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2019

Horrible customer service and misleading company

Pros

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Cons

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

October 2018

satisfactory survey software

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesnt have as many bell and whistles as its compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a view all where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.