About TOP PRODUCER

Top Producer is a web-based CRM system suited for agents or brokerages in the Real Estate industry. The system helps agents personalize follow up and manage clients from initial contact, to long-term repeat and referrals.

Build your CRM with a stunning website, lead capture & tracking, personalized landing pages and free coaching. Service current clients with visual workflows, professional email templates and the intuitive Follow-up Coach working to keep you top-of-mind through recommended touch points. Nurture for repeat and referral business with email marketing technology, campaigns and automated MLS market reports.

New features include Social Insights, an automatic update for contacts with public profiles including ph...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

105 Reviews of TOP PRODUCER

Average User Ratings

Overall

3.76 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(47)

47

4 stars

(24)

24

3 stars

(12)

12

2 stars

(6)

6

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 105 results

September 2020

User Profile Picture

Arielle from RE/MAX Generations

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Excellent Real Estate CRM

A great program for the price and really provides a lot of helpful features

Pros

Top Producer is a great CRM that can link to your listings, automatically email clients, set client anniversary dates & touches, just an overall excellent CRM to help with transactions

Cons

The interface seemed a little difficult to learn at first and the set up was a little strenuous however it became the most used platform we've ever had

Reasons for Choosing TOP PRODUCER

Top producer had many more features to handle a large client base

Response from Top Producer Systems

Replied October 2020

Thank you for your feedback Arielle! We appreciate being a part of your business !

October 2020

Tamara from Servus Realty Group

Verified Reviewer

Company Size: 1 employee

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Real estate focused solution with easy-to-use web interface in Top Producer X version

The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success.

Pros

The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts.

Cons

The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more.

Reasons for Choosing TOP PRODUCER

MLS integration. Out of all the companies I talked to when I searched for a CRM, Top Producer has the most real estate focused solution. They appear to be invested in supporting real estate activity as their primary market.

Reasons for Switching to TOP PRODUCER

Changed brokerages - PropertyBase was included with my desk fees at my previous brokerage. At my new brokerage I had to research, pay for and administer my own CRM.

Response from Top Producer Systems

Replied December 2020

Thank you for your feedback Tamara! As a real estate CRM we value your feedback to and will continue to improve

June 2020

Anoir from Redouane Real Estate

Company Size: 1 employee

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2020

Amsterdam Netherlands Broker

Over the years TP has been a front runner, however now I feel that other companies are doing pretty well as a competitor

Pros

I used to swear by Topproducer. I have been using your software for the last 15 years (not continuously) as I moved abroad to the Netherlands. Now I’m using it again. What I like most is the search functionality that can be used in an advanced way.

Cons

What I don’t like at all is that Market Snapshot can not be used in the Netherlands, it would have giving me an amazing advantage as no CRM offers that. I also had quite a lot of problems with syncing calendar and contacts in terms of the calendar going awol a few times with the sync and the duplicates contacts that I had to remove manually and lost a lot of time in

Response from Top Producer Systems

Replied August 2020

Thanks for your feedback Anoir! Unfortunately there are no plans for Market Snapshot? Reports in the Netherlands. Feel free to reach us to check on your calendar / contact sync. We appreciate being a part of your business!

February 2021

Hannah from Coldwell Banker Tomlinson

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

February 2021

I Love Top Producer for My Business!

I love Top Producer and plan to continue to use it! They also have great, supportive training.

Pros

I have tried various different CRMs as a Realtor, and so far, Top Producer is the best fit for myself and my business. It has a really great layout for creating campaigns. I run an expireds campaign on it and it keeps me on track daily. Other CRMs just are not robust enough to do this.

Cons

I think the software could be organized a little better and it could be more intuitive to find where certain functions are on the platform.

Reasons for Switching to TOP PRODUCER

Top Producer fits my needs best and works well for my business!

October 2020

User Profile Picture

Ryan from RE/MAX Professionals

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

October 2020

Great for large brokerages, terrible for end users

I did not like it at all. I was never a fan the more I learned, and the more I got frustrated with the overdone workings of it. Too many steps for simple tasks. It is too time consuming to use, and discourages follow up with clients, when the CRM software is the burden.

Pros

It is a tried and true platform for brokerages and teams to track deals, clients, and every aspect of the business. it can do a lot, and I mean a LOT. This is the industry standard software that has been around for ages in Real Estate.

Cons

It is severely outdated. It is cumbersome, not easy to navigate, and just clunky. Its a step above an old DOS system that has been modified to work in windows. Its behind the times, and difficult for end users that, especially if they are not very tech savvy, to use and operate. Deals and clients seem to get lost in the mist, its hard to know what way is up.

Reasons for Switching to TOP PRODUCER

Brokerage wanted to use this software. I hated every minute of it.