Userlike Live Chat Software


 

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

459 Reviews of Userlike Live Chat

 

Start your review of Userlike Live Chat

Click to start
https://www.softwareadvice.com/crm/userlike-live-chat-review/
Software Advice Reviews (10)
More Reviews (449)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 449


December 2018

December 2018

Loks clean and organized

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It looks clean and organized, the tooltip help is very convenient

Cons

Nothing until now. It seems to work automatically

Review Source: Capterra
 

Vincent from Innovative Professionals
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Best Live Chat App

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Real time messaging is awesome and beautifully received

Cons

Not Found at the moment. revert when seen

Review Source: Capterra
 

Peter from Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

First time user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed another mechanism for clients to make contact with us in real time and instead of a telephone.
Still a newby with this and playing with setup options to accommodate the business.
Userlike looks like it will do the job.

Pros

The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.
There are several videos available to help with setup

Cons

I would like to add further comments in between fields in the registration part of the widget.

Review Source: Capterra
 

Darko from Liulingo
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Review of the Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our clients can now experience a premium experience that is very easy to use, beautiful and a must have of any company aming to deliver ultimate accesibility.

Pros

It is very complex, allowing the user to control every aspect posssible. By far the best chat that we ever had a chance to use.

Cons

Maybe the a little bit slow loading on the browser version, but this might be connected with our server capabilities.

Review Source: Capterra
 

Xavier from Abiquo
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

A good product for SMB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are happy with Userlike, once all is configured you can involve other people in the organization to help attracting users

Pros

It's a good product that helps people to atract people to his business

Cons

It's a little bit difficult to understand and config

Review Source: Capterra
 

Daniel from Blueline Innovations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Reliable product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was pretty straight forward to set up my chat.

Cons

Sometimes the communication between userlike and desk.com is a little bit slow but i assume it is normal.

Review Source: Capterra
 

Michał from Stworzyć strone
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Very good live chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- apperance
- funcionality
- usability
- possibilities

Cons

I do not have things that I don't like.

Review Source: Capterra
 

Michael from Corris AG
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great tool for live chat integration in WordPress

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We are currently still in the evaluation phase, but have never been so close to implementing a live chat.

Pros

Easy to set up, GPDR conform, EU based service, easy to use backend

Cons

Nothing found yet, possibly there will be one or the other point in the real test.

Review Source: Capterra
 


November 2018

November 2018

Good live chat solution for small and medium businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well structured, easy to use chat software. Installation is a no-brainer and pricing is reasonable.

Cons

No Whatsapp support, sometimes it can get hard to work with on mobile.

Review Source: Capterra
 


November 2018

November 2018

Test Phase Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we tried this product and will most likely continue to use it as it was easy to set up and start working with userlike in our customer service team

Pros

intuitive to use, quick setup, attractive price

Cons

not sure how to integrate with our ERP system

Review Source: Capterra
 

Markus from moonlightSoft
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

First Use of a Live-Chat Supportsolution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Good for Live Support of Website User and for selling. As product help tool to support the customers too with more informations outside the chat, it think that there must be more addon or an api to write them by out self. Or i dont found these addons.

Pros

I like the Live Chat and that i can see from where the customers are.
And that i can see that the write something.

Cons

At the moment i miss the addon to write Onlinehelp and Documentation too. That the Enduser can use it and the Supporter in the Chat too.

Review Source: Capterra
 

Naz from Infinite Vapour Ltd
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to use, very well designed UI on the website and clear instructions on how to get setup.

Cons

Nothing really to say that is bad in all honesty.

Review Source: Capterra
 

Nektarios from Arena-Wheels
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Chat-tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy installed, fast connected with customer

Cons

i dont know if i am right, but i would like to test premius account, first

Review Source: Capterra
 

Richard from FastRepairs.nl
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Perfect system for a good price

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

There are allot good functions for chatting and support. The price is very good

Cons

this software is very good. I don't see any negative things

Review Source: Capterra
 

Gabriel from Gearflix
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Nice and easy way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the number of options given with this tool and the simplicity of using it.

Cons

Prices could be a little bit lower, especially the highest option.

Review Source: Capterra
 

Andres F. from fiesta10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

excelent software to keep the user close to my site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userlike is a easier software to use
they have very good prices

Cons

i don't have an app so i would like to have one

Review Source: Capterra
 

Sascha from DENGEL IT-Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Very good Chat software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, we can contact the prospects much more earlier. So we will be able to increase our turnover, I'm sure.

Pros

It's a really profitable software solutions. With this software we can contact the prospects of our products much more earlier. It's great.

Cons

I thought about this question long time, but I don't no. For the moment I find nothing what is bad resolved.

Review Source: Capterra
 

Tomislav from th
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Userlike: simply support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support provided, along with a st of functionality in the team version

Cons

Documentation and user interface are a bit confusing at times

Review Source: Capterra
 

ARTHUR from LILLEAUXVINS
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Look customer on back office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

See the customer that visit our websites and pages

Cons

On IOS mobile device, there is a latency with close button and tchat window. We can't close the window with the cross. No test with Android mobile

Review Source: Capterra
 

Tony from Looking Local Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Simple to set up and use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Pros

The features and integration options are what made Userlike our first choice of chat app

Cons

The trial period a bit short to properly evaluate before signing up to a plan

Review Source: Capterra
 
 
Write a Review