About Vtiger CRM

Vtiger Cloud offers a single, unified CRM for sales, customer support and marketing teams. Vtiger Cloud can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support.

Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management.

All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the need...


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Supported Operating System(s):

Web browser (OS agnostic)

296 Reviews of Vtiger CRM

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(140)

140

4 stars

(125)

125

3 stars

(25)

25

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 296 results

October 2019

Paulo from SUPERNOVATEL

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Easy to use and customizable

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Pros

Its really easy to use and there are many options to customize the user experience

Cons

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Reasons for Choosing Vtiger CRM

I prefer vTiger cause is cost-effective and really easy to configure and use.

October 2019

Carlos from COMPU-DATA International, LLC

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2019

Vtiger CRM vs Competition

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Pros

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Cons

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Reasons for Choosing Vtiger CRM

We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.

September 2020

Arturo from North Alpha

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2020

Good platform to follow up comercial activities

I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers

Pros

What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing. VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive. VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized. I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.

Cons

Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.

October 2019

Thomas from QTE Service und Systeme GmbH

Company Size: 11-50 employees

Industry: Industrial Automation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2019

QTE Training likes VTiger

See section pros

Pros

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Cons

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

Reasons for Choosing Vtiger CRM

Cloud based System, pricing, easy maintainable

October 2020

Anabelle from Dollarphone

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2020

Lots of features

It made the sales team work very easy and it helped management to see how the team was working each lead. The reports are clear and very easy to personalize and setup.

Pros

The lead import and management. It’s very easy to keep track on who’s doing what and have a history of the lead.

Cons

If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads