Supported Operating System(s):Windows 7, Windows Vista, Windows XP, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10
Zervicio is a customer relationship management (CRM) solution designed to manage after-sale customer support. It can be deployed on-premise or as a cloud-based solution. Key features include support ticket generation, complaints, a knowledge base, ticket assignment and escalation matrix through service level agreement (SLA) rules, and an online self-service ticketing system.
Zervicio enables agents to provide customer service in the field using mobile devices. Users can manage tickets and complaints coming from a variety of channels including email, web, social media, phone and chat. The solution includes a knowledge base, to which agents can add or update articles, and customers can access as a self-service tool.
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