Beyond ARM Software


 

Beyond ARM is a cloud-based and on-premise debt collection software for businesses of all sizes. It is suitable for Accounts Receivable Management (ARM), financial services, government, health care, legal, consumer lending and commercial lending companies. Primary features include Accounts Receivable Management (ARM), predictive dialling, credit/risk scoring, reporting and analytics.

It helps companies reduce the debt collection time and increase customer receivables. Other features include e-signatures, e-payment processing, secure AR/debitor communication,  collection agency client communication, bill and document presentment.

Beyond ARM allows business managers and staff to manage the accounts receivables, define on screen design and action workflow of the system. It offers integration with QwikDial, CompuMail, FocusOne, RevSpring, LexisNexis and others. The QwikDial integration provides users an inbound IVR with predictive and messaging dialing solutions. It offers support via email and over a phone.

 

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    Account work status
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    Company entry
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

23 Reviews of Beyond ARM

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Raymond from Aspen National Collections
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Conversion to DAKCS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It gives me the opportunity to create a lot more specific reports and to run mass changes to accounts easier than our previous software.

Cons

There were some issues converting the data due to the way we handle our accounts as opposed to how other companies may do it.

Review Source: Capterra
 


November 2018

November 2018

Great partnership

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has alot of good processes and capabilities

Cons

The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

Review Source: Capterra
 

Barb from Commercial Adjustment Company
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Commercial Adjustment Co.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good.

Pros

Ease of use. We love the vault. Customer service is always helpful.

Cons

I wish the debtor edit screen would not time out so quickly. I wish the the jackdate would show at the bottom of the screen by the balance due.

Review Source: Capterra
 

Mike from Carter Business Service
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features for easy reports.

Cons

The font size is too small for the collectors screen.

Review Source: Capterra
 

Jennifer from Rossi Law Offices, LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great Software for Collections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exceptional Customer Service, any time there is something that we need answered, the staff is always available and willing to help. Keep up the good work. It is refreshing to always know you can rely on the Staff at DAKCS to work hard with you on getting resolutions.

Pros

The best part is that everything is available in one data base, there is no switching to take payments, or look at a document. Everything is right in the account which makes it so much easier to stay organized.

Cons

In Advanced Inquiry when pulling a list it would great if we could just click on the account on our list and have it automatically pull up, rather than switching tabs to go into that account.

Review Source: Capterra
 

Rosalva from Credit Bureau of Imperial County
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

supervisor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Only nine months on Beyond, but the program support its expensive

Pros

Posting daily payments, it gives you more access for adjustments

Cons

Telephone collections, it takes too much time to do write ups and actions

Review Source: Capterra
 


November 2018

November 2018

Highly Customizable ARM System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We would not be able to function as a small law firm with large volume if we were not able to pull reports like we do through Beyond using Report Designer. If we had to draft every document we would have ten times the staff that we currently do, and because of low staffing needs we are able to keep our business costs down.

Pros

This software is very customizable to your business's specific needs. Also, customer service is amazing - they are patient and great at discovering the root of the problem and addressing it. I have seen the techs go above and beyond on several occasions.

Cons

It takes a while to learn how to use the more customizable aspects of the system. There are also little things that sometimes make using the system harder - such as the search fields being case sensitive, or the accounts being locked by another user.

Review Source: Capterra
 

Hunter from Continental Credit Control, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

DAKCS Beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Generally good customer service/support. We have been with DAKCS for over 25 years.

Pros

Windows based. Fairly intuitive. Helpful customer service.

Cons

Difficulty integrating outside vendors' software.

Review Source: Capterra
 

Diane from Credit Bureau Services Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Beyond ARM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Beyond is a main tool in our company, we could not do most of our business without it

Pros

Easy to work with, and a main tool in our company.

Cons

There is nothing that we don't like about this software.

Review Source: Capterra
 

Kenneth from Online
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

DAKCS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the software. Seems to be pretty Stable and fit the needs of the company.

Pros

Easily integrate with development team to write programs to interact with system.

Cons

Admin Interface could be a little more user friendly when comparing access.

Review Source: Capterra
 

KIMBERLY from CENTRAL BONDED COLLECTORS
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

Cons

SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

Review Source: Capterra
 

Lisa from Maiello Brungo & Maiello
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Support and custom departments are fantastic.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Cons

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

Review Source: Capterra
 

Ralph from Outsource Receivables Management Inc.

June 2018

June 2018

Beyond ARM gets the job done for me. Superior collection software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Cons

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

Review Source: Capterra
 

Yosy from Vargo & Janson

June 2018

June 2018

Overall, good software program. Not perfect, but nothing is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Cons

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

Review Source: Capterra
 

Kelly from Credit Bureau Associates

February 2018

February 2018

We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

Pros

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Cons

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

Review Source: Capterra
 

Brad from CollectionCenter Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Good experience and relationship working with DAKCS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

Review Source: Capterra
 

Jon from Cash-pro, Inc.

February 2018

February 2018

Great Company, Solid Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Review Source: Capterra
 

JW from ONLINE Information Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

We have relied on DAKCS to fuel our success since 1983.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Pros

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

Review Source: Capterra
 

Frank from CAS
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

My experience with Dakcs is always great, they the most professional vendors we use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

Review Source: Capterra
 

Aaron from Atlas Collections, Inc.

July 2015

July 2015

Customer service above and beyond!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help. The one thing I would like to see changed with this is that I wish you didn't always have to run the month end report on the day the month ends. It would be very helpful to be able to run it a few days after and just date it on the day the month ends. If it ends on a weekend it is not very helpful to have to come in on a Sat or Sun and run the report.

Review Source: Capterra
 
 
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