About Open Dental

Open Dental is an open source dental solution that includes on-premise electronic charting, billing, practice management and imaging applications that are suitable for both large and small dental practices. Prescribing capabilities include e-prescribing and printed prescriptions, which can be filled in using predefined templates. Prescriptions are automatically logged and can be reviewed using a specially created report.

The treatment plan module collects all required treatments for an individual patient, organized in order of priority. Users can send, add and modify preauthorization treatment forms from this module and can modify fees for individual procedures.

The solution provides a patient portal to make payments, view appointments, view treatment...


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Supported Operating System(s):

Windows XP, Mac OS, Linux, Windows 8, Windows 10

48 Reviews of Open Dental

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(37)

37

4 stars

(8)

8

3 stars

(3)

3

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

April 2019

Katie from Seamless Virtual Solutions

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Would Never Recommend Anything Else!

Love it, love it, love it!

Pros

Honestly, cant say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!!

Cons

I honestly cant think of one single thing I dont like about it. Especially since Im at an office that uses Dentrix.

January 2019

Stanislav from Alpha Plus Dental

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

My Server Crashed and Open Dental came to my rescue!!

So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data. Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!!

Pros

Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.

Cons

Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.

February 2017

Robert from Robert M. Hersh DMD

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

OUTSTANDING; SUPERB; FIRST RATE; TERRIFIC; NUMERO UNO. OPEN DENTAL IS THE BEST!!!

We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice. Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more. True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software.

Pros

Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive.

Cons

The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

December 2019

Jennifer from Springbrook Family Dentistry

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Love open dental!

Open Dental is one of the least expensive practice management softwares while also being the most thorough. Reports can be modified to your specifications and the software is very easy to use and learn.

Pros

Open dental is one of the most comprehensive practice management softwares for dental available. Everything for each patient is one one screen (unlike many others that have the medical history separate).

Cons

A lot of set up can be involved in order to make autonotes. While this is time consuming it is very worth it and saves time in the long run.

April 2018

kayla from Dental

Company Size: 201-500 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

3.0

April 2018

Open dental is easy to use once you get a hang of it

Pros

I love that I can go to open dental website if I ever have any questions about the software or its functions

Cons

Its not like any other dental softwares on the market. It functions completely different. But I would still recommend