Overall rating
4.83 / 5 stars
Patient Communicator Software
6 reviews [ 4.83 / 5 ]
Total Recall Solutions’ Patient Communicator is a cloud-based patient engagement solution that provides medical and healthcare facilities functionalities that help them to manage their interactions and engagements with the patients. The solution includes an automated messaging platform, a recall wizard, two-way texting compatibility and an online scheduler.
With the automated messaging system, practices can send appointment confirmations and reminders to patients via email, text messages or voicemails. Custom email templates are available for different practices such as dental, podiatry, chiropractic and more. The solution also provides a two-way texting platform, so that office can send personalized patient texts and patients can respond accordingly.
The online scheduling feature allows patients to log in and schedule their appointments based on their pre-defined search criteria. For patients who continuously log in, book appointments and cancel them, Patient Communicator allows practices to block and black-list them.
Support is available via phone, email and other online resources.
Patient Communication Dashboard
True 2-Way Texting
Messaging History Reports
Online Scheduler
Automated Recall Wizard
Designer Messaging Templates
Supported Operating System(s):
6 Reviews of Patient Communicator
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Showing 1 - 6 of 6 reviews
November 2017
Marie from Teeth For Life
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2017
Very helpful especially for only having 1 front desk person
Pros
I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call.
March 2016
Mindy from Dearborn Family Dentistry
Ease-of-use
4.5 of 5
Customer support
5 of 5
Functionality
4.5 of 5
March 2016
I like Patient Communicator!
Pros
I like that we don't have to make as many calls to patients, they can now get texts and emails instead. I also like the fact that we can send birthday texts and emails, patients really seem to like that. Sending out the pre-med and post-op information is also great!
Cons
I will let you know once I have time to really get into this... busy office don't have time to play around... lol
November 2015
Cheryl from Salavatore S Aragona DDS PC
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
November 2015
New to Practice
Being new to the practice i have had numerous questions about the system. they have always helped in a kind and pleasant manner. If they don't know the answer to a question they then find out and get back to me. I would highly recommend them to everyone.
March 2016
Fran from Nutley Eye Care
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
March 2016
Easy to Use and Customize
easy to use easy to make changes to email and text templates appreciate the ability to text back patients if needed many new helpful features have been added since we started using the software company open to suggestions and feedback
February 2016
Jill from Richard D. Gruntz, DDS, PC
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
February 2016
Great software, all postive reviews from patients.
Easy to use Does everything our practice needs and more Support/customer service is outstanding Wish we had this sooner
February 2016
DENISE from DR. T. PATHAK, DDS
Review Source: Capterra
Ease-of-use
4 of 5
Customer support
5 of 5
February 2016
Patient Communicator
Ben, our trainer was fantastic!