Patient Communication Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About Patient Communicator
Total Recall Solutions’ Patient Communicator is a cloud-based patient engagement solution that provides medical and healthcare facilities functionalities that help them to manage their interactions and engagements with the patients. The solution includes an automated messaging platform, a recall wizard, two-way texting compatibility and an online scheduler.
With the automated messaging system, practices can send appointment confirmations and reminders to patients via email, text messages or voicemails. Custom email templates are available for different practices such as dental, podiatry, chiropractic and more. The solution also provides a two-way texting platform, so that office can send personalized patient texts and patients can respond accordingly.
32 Reviews of Patient Communicator
Average User Ratings
Overall
4.78 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2020
LINDA from DYNAMIC DENTAL SERVICES
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Best Communication for office and patients
My experience with Patient Communicator has been awesome. Never a bad experience. Love it
Pros
I love the ability to send and receive text.
Cons
What I like least is the ability to only see 2 messages at a time on the mobile app
Reasons for Choosing Patient Communicator
Ease of use, text abilities,price, and the explanation from the rep.
July 2020
Robert from Robert M Hersh DMD
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Patient Communicator has taken a huge load off my shoulders
I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator.
Pros
1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about.
Cons
There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.
Reasons for Choosing Patient Communicator
Didn't consider any other programs when I first signed up with Patient Communicator 4-½ yrs ago. Didn't have to. It covered everything I needed.
Response from Patient Communicator
Replied July 2020
Dr. Hersh, thank you so much for your incredibly detailed and overwhelmingly positive review! We're so happy and proud that we have and are still achieving our company's goal with your practice - to make the staff's lives easier, and to offer patients a superior experience. Thank you!
August 2020
jacob from fortuna optometry
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Saves us time we can spend with patients
we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead.
Pros
Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us!
Cons
The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients
Reasons for Choosing Patient Communicator
Patient communicator offered to let us do a month to month contract and didn't force us to lock into a product for a year when we were unsure about how useful it would be to the office.
July 2020
Trina from Burlington Family Eyecare
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
July 2020
Optional Review
Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with!
Pros
Ease of literally communicating back and forth with patients
Cons
How to set up a template from scratch for emails
Response from Patient Communicator
Replied July 2020
Thank you for your excellent feedback Trina. We are indeed working on making our email template functionality more user friendly, scheduled for release at the end of 2020. We'll be sure to inform you when it is ready to be launched!
July 2020
Katie from Queen Anne Eye Clinic
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
Customer for life
Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips!
Pros
The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!
Cons
I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!
