VISCO Software

4.57 / 5 (27)

About VISCO


VISCO was designed specifically for importers and distributors, with an emphasis on chemical, plastics, seafood and wine. It is an integrated system with warehouse management, inventory management and procurement features.

By integrating with QuickBooks, VISCO can provide an ERP system with emphasis on costing, lot tracking, importing compliance, as well as a fully-functional CRM module.

The document management module pulls data directly from the database, and uses Microsoft Office integration to develop all necessary documents for import and export.

When issues arise during the distribution process, VISCO will assess the issue and email notifications to the correct team member, so that management can work quickly to find a solution. Several notifications come pre-built into the software, but customized alerts can be easily created.

VISCO can integrate with third-party business applications, and can share data with Microsoft Great Plains (GP) with minimal internal development. Any additional customization will be logged on the VISCO server, and updates will be deployed during off hours.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

27 Reviews of VISCO

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(12)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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July 2016

Erin from Vimpex International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

A great value product with a great team to support it

I loved working with Visco! The entire process was great, from the initial proposal to the implementation. While they had great standard features, they were pretty accommodating with specific customizations as well. For projects we requested that may have been costly they were forthcoming with alternative solutions that gave us the result we needed for a better price. We have had it for over a year and I am still happy with how things are working and how hard the Visco team works to continuously improve the product. Their support team is made up of quality people and you have to respect a company where the executive team is always willing to help out, even with just support. The team is accessible and responsive!

Pros

I like the uniqueness of the product that allows us to manage our imports. We evaluated numerous products and Visco was the only software that allowed us to track our imports on a per container basis. A lot of the logic behind the program makes sense for someone who is process driven. The reporting features are by far my favorite because of the granularity that it provides. The profit based reports are useful in driving business decisions and the other reports are useful in helping us forecast and manage our inventory. In the food industry, lot tracking is crucial and Visco has the capability to show where every lot of every shipment goes.

Cons

Managing warehouse transfers is still something I wish they could fix. The transfer feature should have editing capabilities as well as viewing capabilities. It's not as flexible as some of the other software I have used and I definitely hope they find a solution for this. There are some personal preferences that I also wish could be fixed; for example some screens require you to click a multitude of buttons to leave the screen whereas other screens only require you to click a new tab.

September 2018

Alexander from Vimpex International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Adaptable and Modular with a Steep Learning Curve

Pros

VISCO is a very adaptable, modular piece of software. There is a certain structure to all ERP software, certain limitations based upon physical constraints of product. However, anything outside of that rigid structure is fair game when it comes to this company, you're free to request modifications of almost any part of the software to suit your internal SOP and ask for support.

Cons

There is a steep learning curve when getting started with this software, worse if you're unused to the terms that VISCO uses for product movement. However, they have a robust team of support to help mitigate that. The true price of being adaptable and modular is that for every customization you request, there is programming involved on the VISCO side that takes time, sometimes weeks, as their backlog is full of requests from all their customers.

September 2018

Lillie from Vimpex International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2018

Visco- it can track that

Pros

I love that the software seems to track just about everything. If you've got the data- there's a field for it... or one can be created. There's multiple ways to get the same area. There's many reports that help you to track down exactly which information you're needing. Once you get used to software, it really is a great tool.

Cons

It's Click-y.... Meaning you have to do a lot of point and click to get to where you need to go. It can be a bit trying to learn all of the steps needed to accomplish whichever task you've set about to do. But- if you're looking for software that can track everything, it's expected that you're going to have to take some extra steps to input all of the info.

May 2016

Candace from TRIPIL Services Faith in Action Program

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2016

I have used this software since 1999. My experience is very positive.

I began using the CareWorks database in 1999 before it was a windows program. I find it to be very user friendly. I use many of the reports in my daily operations: Master Volunteer and Receiver Reports provide phone numbers which I use constantly. The Service Assignments allow me to know what volunteers take care of whom, and who I need timesheets from. I can print out individual congregational reports so I can report to a church how much and of what their volunteers are doing. The Program Profile Report is the greatest - it gives me stats for any period of time I need when we are applying for grants or giving reports to the Board. It tells me about the people served: #, sex, age dist, mobility, living arrangement, ethnic dist. It tells how many volunteers there were and how many hours they worked doing each service, and totally. I also print the Services Summary report monthly, after I have recorded timesheets. This program tracks donations from every source for whatever time period I need. This database is tailor made for Faith in Action Programs. I cannot think of a reporting need I have had that I was not able to retrieve from this database. The tech support is EXCELLENT - very responsive and patient. I couldn't work without this database. I am very pleased with it. The only con is that one is not able to easily send the reports electronically. Tech support has worked out a way to do this, but it is cumbersome.

Response from VISCO

Replied May 2016

Although our primary product is a custom software for Importers, we also developed and support a smaller software program for non-profit organizations. We certainly appreciate the review!

August 2016

Jenna from Home Expressions Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Jenna from Home Expressions

I've been using Visco daily for almost 2 years and would consider it a very reliable software. It's very easy to maneuver and in comparison to other programs I've used in the past this is the best. If myself or any of my colleagues ever need assistance the customer service team is wonderful! BreeAnn, Susan & Shirley just to name a few have been especially helpful with anything we need. Just yesterday I needed some assistance so I simply emailed BreeAnn. After immediately responding to my email she followed up with a call and stayed on the phone until all of my needs were met. I was very pleased to come into work this morning to another email from Bree just following up to make sure everything was in order. :-)

Pros

Great customer service!

October 2018

Nancy Ann from The Alchemist Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

October 2018

Fantastic Customer Support

I have had numerous questions while I learn how to use the software and the VISCO staff is incredibly helpful, patient and skilled. They respond quickly and professionally. It is a real person every time you call and you can reach the same person to follow through with a question. I especially like that they can login to my computer to see exactly what my question is and how to fix what I messed up.

Pros

This software helps me keep track of my product and invoicing. I know if I enter a SO and PO that I will not lose track of product and an invoice will be generated so I don't forget to invoice my customer.

Cons

It is not intuitive and some terminology is proprietary to Visco , i.e. "venture" so Googling a term is not helpful. Once you figure out how to use the software, it is very helpful.

August 2016

Vickie from DECA Global LLC


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Support assistance

Pros

The best thing is the wide range of information you're able to use. the system is very easy to understand. The support staff is by far the BEST that i have ever had an opportunity to work with. The logmein is awesome. It allows one on one contact with the vendor and the user when needing to assist with issues; and because you are able to see the process - it allows for a better understanding.

Cons

There is not one thing that i personally dislike about the product or the vendor.

July 2009

Misty from Graphite Electrode Sales

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

July 2009

VISCO Survey

HIGHLY recommend - your software greatly improved our ability to better control our inventory scheduling. And of course, I love the way you guys handle your business in dealing with the client!

Pros

Time consuming for users - which I was well aware of at the beginning. The benefit of the inventory tracking/import detail outweighs time factor from my view point, but I know sometimes my actual users would love it to be "easier/faster"!

Cons

The "somewhat's" stem only from the fact that our business presents some obvious challenges to Visco's current programming, but I believe these are OUR issues as the way we do business more than actual product issues - would be nice to change them, but understandably we are probably one of the few - or maybe the only company even that has issues with some things - examples: Would like to "switch" product ID's midstream if physical characteristics change for matching to SO in actual shipment without buy/sell like we currently do Would like to have ability to include purchase order items that are not specifically product purchases, but very directly related to products for purpose of tracking all costs in one place that are associated with one venture as in our remachining functions...

October 2018

Ivo from ICOF America

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

ICOF America review

Pros

Easy to use, plenty of custom reports, able to integrate with other systems

Cons

Can still be a bit buggy at times, but on the flip side problems are easily resolved by the staff

September 2018

Elsa from Vimpex International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2018

VISCO review

Pros

I'm technically challenged and the process was easy to learn.

Cons

It's too clicky, too many steps to get from one point to the next.

August 2016

Jillian from First Continental International


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2016

Visco is awesome

Pros

the software is easy to use and user friendly, the vendor is always helpful when we have any questions or issues.
We always get a quick response when we send emails or even call in for help.
My rep is especially helpful at going into detail about how something can be done.

Cons

I don't have any problems or issues with the product or the vendor

November 2014

Diane from Cosmopak USA LLC


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2014

VISCO intergration with Quickbooks Online

Pros

We have had excellent results with VISCO mapping our invoices from their software into QuickBooks Online. There are no errors in posting since all our information is automatically integrated. We can customize our QB reports much more efficiently and detailed by using the integration with VISCO to track sales by salesperson. We especially like that we can track our gross margin by purchase order and salesperson. Prior to our integration, all our sales where manually inputted into QB, which was a waste of valuable employee time. I recommend VISCO highly.

Cons

The only thing (which is on our part as well because we have so much customizations) is at times we have little hiccups that need to be resolved.

October 2018

Kejal from Satori Home Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0