Orderwave is a cloud-based order management e-commerce solution that allows users to manage product shipping, returned merchandise, customer information, payment processing and more.
Orderwave offers inventory management, shopping cart integration and order analytics. The shopping cart feature lets users create folders for different groups of products, tag categorized products and upload product images. Users can link products to a shopping cart with FedEx or UPS in order to view current shipping rates.
Customer service features are suitable for both inbound and outbound support calls. Representatives can track customer history, respond to customer queries via email and chat with colleagues or delivery providers in order to resolve customer issues.
Support is provided via live chat.