About Lightico

Lightico's real-time customer collaboration platform empowers contact center agents to instantly collect forms, documents, e-signatures, photos, consent to disclosures and verify ID from the customer's cell phone, while on a call.

In today's experience-driven economy, customers expect engaging and prompt business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs and damaged NPS scores.

By streamlining customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to ...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Lightico

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

May 2019

Jamie from 326energy

Verified Reviewer

Company Size: 2-10 employees

Industry: Oil & Energy

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Next level technology with incredible customer service

In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It’s natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.

Pros

If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today - mobile, messaging, etc. Secondly, the Lightico staff is amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possibly to make you successful.

Cons

So far I haven’t found anything in my scope of work where Lightico is lacking. They have done a great job listening to their customers and creating a product to meet their needs.

Reasons for Choosing Lightico

As mentioned before, in comparing these to Lightico, I feel like I’m comparing a qwerty cell phone to an iPhone. They other products are an old technology. Lightico is the next step in this technology.

Response from Lightico

Replied May 2019

Jamie! Thrilled to have you as a customer and looking forward to being a driver in your continued growth!

June 2017

Oz from Goldot

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

Revolutionary solution! Our fax is useless now :)

Pros

What I liked most about the software is the speed in which I can get my franchisees to sign orders and procedures in real time. It's batch sending API's also let us reduce our call number via almost 80%!! Half of the files are signed with no human involvement, and the other half are signed with the Lightico awesome interface while we speak with the franchisee! I also send videos during the call that explain how to use our different machineries as a bonus :)

Cons

Don't have bad things to say. I really love their solution. I would expect their payment solution to work with more payment providers though. They support only 3 providers with native integration.

Response from Lightico

Replied June 2017

Thanks Oz for your business and your review

December 2017

Debbie from Real Estates

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2017

Works great for our insurance and real estate business.

Pros

Quick, easy, helps our clients and they all love it. It expedites our sales transaction and policy change authorization process to seconds and saves postage.

Response from Lightico

Replied December 2017

Thank you Debbie. We are happy your team is getting such great value.

June 2017

Menashe from Arielbit Insurance

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Simply simple and fun!

Pros

I'm an insurance agency owner and we use Lightico for every sales and service interaction. What i like most about the software is it's simplicity and diversity. It lets me collect identification documents from customers, share price comparisons and e-sign all the documents in real-time while on the phone with our customers! We have almost no need for followup calls any more and chasing customers for signatures.

Cons

I would expect a full integration to my dropbox so all the signed documents will be stored there for long term backup under my watch. But i understood this is on the roadmap for end of 2017 so for the meanwhile i store everything on my email server (it is also stored on the Lightico app.

Response from Lightico

Replied June 2017

Thank you Menashe. We value your review.

June 2017

Amitai from Espresso Club

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Finally the product that managed to kill the FAX!

Improving sales rusults by making complicated and long processes easier and faster to both the representative and the customer.

Pros

Easy to use, Simple integration, Quick adoption. Helps to improve sales rusults by making complicated and long processes easier and faster to both the representative and the customer. Simply elevating sales and customer service to a whole new level!

Response from Lightico

Replied June 2017

Amitai, we appreciate your review and your ongoing partnership.