About Cvent Event Management


Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.



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Supported Operating System(s):

Web browser (OS agnostic)

522 Reviews of Cvent Event Management

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(299)

4 stars

(183)

3 stars

(32)

2 stars

(4)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 522 reviews

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April 2019

Lindsay from Renaissance Learning, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Cven Event Management Review

We finally have a program where attendees can look over a webpage with all event info and register easily, so our attendee experience has definitely improved. We are also able to send auto follow up emails to all registered attendees allowing us to send registration confirmations, event reminders, cancellations, etc. which has allowed the planners to free up time to focus on executing the event itself rather than sending emails individually to each attendee. The reports also allow us to communicate registrations to our sales staff efficiently so they are aware at all times who is registered as they promote our events.

Pros

I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

Cons

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.

June 2018

Stephanie from Atlas Travel & Technology Group

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Robust tool for sending out RFPs, creating and managing event registrations, and proving ROI.

Pros

The RFP tool has made life so much easier when sourcing hotel and putting together proposals. Before cvent all of this was manual, now it is automated and you can review each hotel in one place before you source them. For the event management tool, there are just so many features and widgets that you can use for your events. If booking hotels the registration form can integrate with passkey so the attendee can reserve a room right away. It also integrates with our GDS to our air team has the most up to date requests in their system.
The On Arrival suite and the Crowd Compass app are huge time savers for large events. We used the On Arrival suite to check in attendees at a recent event, print their name badges, and confirm their optional activities all in one place and on average it took less than 5 minutes to do all of this. The Crowd Compass app was easy to set up and customize for each event and really streamlined the onsite process for our planners and attendees. I have used the app for a conference I attended as well as for events that I planned. Instead of printing out hundreds of pages (schedules, maps, surveys, so on...) for each person Crowd Compass houses everything an attendee needs. You can upload the event agenda, map of the conference center, you can send notifications about room changes or special pop up events, take real time polls/surveys, and network with the other event attendees through the app.

Cons

It is difficult to navigate and not very intuitive, I frequently find myself searching for the field I need or calling support because I have an issue I can't solve...and I have used the event management tool for over 3 years now, on a regular basis too! The travel module does not integrate well with the rest of the event management models. I am hoping that Flex will solve some of the issues but that will not be completed until Oct. 2018. Reporting is confusing, they offer so many report options which is great but finding the correct report is a challenge. You can create a custom report but again the types you choose from are not intuitive. For example, I recently had to create an air actual report so I chose the report type air actual; however with that report type certain features like airline and the record locator are not available (those fields seem kind of important when pulling a report about flight). I have to select the report type, air actual details, in order for those fields to show.

January 2017

Emma from PeopleNet

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Best in Class Solution - Backed by the Best in Class Team

I inherited our Cvent account when I began at my job nearly 7 years ago and couldn't be more pleased with how much our partnership with them has grown. Through the years they continue to be searching for how to be better, more innovative, always on the look out for the next new thing; all while continuing to keep the focus of the customer top of mind. I am part of the Cvent Advocates program, spoke at the past 3 annual events, presented on dozens of webinars and fostered real friendships with the employees. Cvent feels like an extension of my team, rather than a product or service that we use. I couldn't imagine using a different partner, every so often we have done our due diligence and nothing holds a candle to what Cvent has to offer. If you are willing to put in a little bit of effort, Cvent and its team will match you tenfold and do everything in their power to help make you and your event a success. Thank you, Cvent, for making my job easier.

Pros

It continues to evolve, they don't just make an update and leave it sit for the next big update. Continuous evolution of the product makes it extremely user friendly and offer solutions to issues you didn't even know could be fixed.

Cons

There are parts of the software that do not do everything we would like; some customization and functionality. However, I am able to share my feedback directly with the team and more often than not, within a given amount of time they have placed that item on the road map and it's completed.

December 2016

SarahEmily from National Consumer Law Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

CVent is both the most unique and innovative option for all your planning needs

Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees, quick registration tools, and various ways to track your progress along the way. They also provide integration with their own tools as well as some tools your company/organization may already be using. Throughout the entire process, CVent provides excellent customer support with check-ins that meet your needs/desires. If you'd like them to check in they will and they will also frequently review your account to find ways in which you can better utilize their assistance and products! If you'd rather have a hands-off approach, they're fine with that too.

Pros

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

Cons

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

February 2017

Max from Hollywood Professional Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2017

Full Featured Software To Run Events From Start To Finish

CVENT is great for running single or reoccurring events. If you have a lot of the same people coming, the system can remember them to make the process easier depending on how much personal info you collect. If you use other CVENT software, most of it can be linked to make it even easier to make everything seamless from event apps to on site check ins. Some admin items can be hard to find even after using it for a while because of the logic they use to choose what items are under what headings but not a huge issue. If you are using the software to host your event site, it's best if you can code it all because working with their design and coding team can be frustrating. Customer support is very quick to respond and resolve issues but make sure you contact your account manager and general support just in case your account manager is unavailable at the time.

Pros

The integration start to finish can cover anything you need for an event. The software is very robust to allow you to customize for almost any scenario. Registration options are very good for multiple registrations and easy to modify or switch. Customer service is very helpful when you need it.

Cons

Along with the robustness of the software, certain quirks come with it. Some events have a lot of repetitive tasks you have to complete to get it all working properly and some items are hard to find.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

July 2018

Overall, Cvent has been a great tool for our team and I can't imagine our jobs without it.

hours of time saved, real-time data upkeep, travel integration, etc.

Pros

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

Cons

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

Response from Cvent

Replied July 2018

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

August 2018

Gladys from The Ministers & Missionaries Benefit Board

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Be prepared for a 180 degree experience with Cvent's Event Management solution.

Cvent's event management software saves countless man hours and potential marketing costs.

Pros

Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see who registered, who didn't, and even who is possibly thinking about it with the abandoned registrations feature. My favorite tool is OnArrival (event check-in). Put those days behind you of paper tickets, attendee checklists, and long lines & chaos at the registration table. Upon arrival, your attendees check-in on an iPad, or you can scan them with a mobile device, and look cutting edge while doing it!!!

Cons

I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features and functionality, I found it difficult to remember all the steps (menu navigation) to create an event. Undeterred, I contacted Cvent's Customer Support (really Customer Care as they go the mile for you) to help me create my second event. For the second time around, I worked smarter and documented all the steps. I can honestly say, it's been smooth sailing ever since! If I run into a snag or have a question, I contact Customer Support or look to my Cvent Community for help. There are many meetings & events solutions out there, but it's hard to beat one of the first and best to market! Stop searching and give Cvent a try.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Cvent is a great tool for doing lots of different events

We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

Pros

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

Cons

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Response from Cvent

Replied July 2018

Hello, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

June 2018

Katherine from University of Colorado

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

The Best Customer Service Meets Great Event Tech

The ability to scale an event management solution across our large, enterprise program was a huge win for my team!

Pros

Cvent's event management solution has plenty of flexible features that make logistics including registration and session tracking a breeze for busy event planners. Plus, the customer service is second to none. (Seriously, one call to their support line will transform the way that you think about help & support lines.)

Cons

It can take a while to learn the ropes and feel comfortable navigating across the platform. That said, after you get the hang of it, using the event management tool will be like second nature.

Response from Cvent

Replied July 2018

Hello Katherine, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

December 2016

Carl from Capture Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

CVENT Integrated our Events, Communication and Association Management

We are a multi-client firm that focuses on non-profit association management. Most association management systems have very limited event and communication platforms for the complex clients we have. We focused on getting every client on CVENT for communications and all of our events. This has been great to go into one login and system to manage all clients. We then focused on using CVENT as our association management system utilizing the members only section that can be created and tracking and managing CE's. CVENT has been great for us because everything is housed all together and the integrations are terrific. We can put our clients on CVENT whether they have a small or large budget. When looking at the cost compared to other systems the pricing was comparable, but we were impressed with the options of customer service, online resources and in-person support that are available. I truly see the advances CVENT making that it will be considered a large player in the association management system arena.

Pros

Ability to manage very simple and complex events. Integration of events, communication and association management systems.
Client success manager that is assigned to your account is great to navigate best practices.

Cons

Would like to see embedded video on e-Marketing platform.

July 2016

Marissa from Aimia

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2016

Cvent Rocks!

I like Cvent and I think once they release the new responsive decision and advanced reporting it will be even more phenomenal of a company!

Pros

I like that the software is easy to navigate and has a great customer support community in situations where I can't find what I am looking for. I do not often have to reach out to speak to anyone because the information is so readily available for any one to review on their own.

Cons

I wish there was more flexibility for airport arrival and departure fields and the ability to turn of the yes/no toggle buttons at the top of the travel pages while in step mode. While there are easy enough work arounds for either issue, I find it is a constant complaint from most clients that we can not change this. However I understand these issues will be addressed with the updates that are coming down the pipeline!

July 2018

Shawn from OACAS

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

Transformed our organization's event management experience.

Saves so much time (and stress). Allows our organization to host more events without having to increase staffing. We are far better able to communicate with our members and get real time feedback on every aspect of our meetings and conferences. They are very happy with the end user experience (i.e. registration).

Pros

It's the total package. From sourcing venues, RFPs, budgeting, marketing, communications, contact management, surveying, event management, graphic design, travel, seating, hotel blocks, you name it, it does it , and does it well. Cvent knows how many hats event planners wear and is with you every step of the way .The icing on the cake is the 24/7 customer support. Competent, professional and free help is always a call or email away. You are in a panic at 3am because you are having trouble figuring something out? Cvent support is there to save the day (I know this because I've been there, done that!).

Cons

It is an investment but the ROI is definitely there. If I had to nitpick, sometimes the HTML editor can be finicky but customer support is there to get it sorted.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for m